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Koons Volvo Cars White Marsh
White Marsh, MD
270 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 270 reviews
May 07, 2019
Top notch I reside in South Carolina, (11 hour drive from Koons Volvo) and found this dealership online. They have a large quantity of vehicles on their lot, I reside in South Carolina, (11 hour drive from Koons Volvo) and found this dealership online. They have a large quantity of vehicles on their lot, all with many options, unlike some dealers, that just the minimum. The sales associate, Larry Jones II, and Claron Etherly, were extremely responsive. I first dealt w/ Claron, and then was with Larry. They both were extremely responsive, and answered all questions I had, and were determined to help me get my deal. I acquired my 2019 XC90, on 5/2/19, and Larry, still answers questions I have about my new car. Additionally, when I arrived at the dealership, I was immediately welcomed by everyone that works there, and felt welcomed to the very end when I ultimately left with the new vehicle. Lastly, I will and plan to tell everyone I know that is untested in a Volvo, go take a look at, and it contact Larry at Koons Volvo. David-South Carolina More
by volvoxc90cody843
May 06, 2019
3rd Purchase!!!! I can't say enough about the Sales Manager (Lee) or my salesman (James)! I just purchased my 3rd car from this dealership. They know what I want/need I can't say enough about the Sales Manager (Lee) or my salesman (James)! I just purchased my 3rd car from this dealership. They know what I want/need when I can only give a few ideas about my driving needs. They have never "steered" me in the wrong direction in car choice. No pressure. Honest. Smart. Professional. Service (Mr. Silver) is incredible. Never let's me down when I need help with routine questions. More
by Shoshi1952
Employees Worked With
Mr. Silver in service. , James Brandon, Lee Charles
May 03, 2019
Quick, professional, to the point I telling, selling run around. I enjoy it when. Dealer is ready to lead with the best price m, especially with so many “agents” trying to get a piece I telling, selling run around. I enjoy it when. Dealer is ready to lead with the best price m, especially with so many “agents” trying to get a piece of the action. Also, they recognized that a trade perfect shape isn’t something to make a “”fair value” offer. After putting a car together, we got down to the color not being initial first choice. When I was able to see the colors in person...number 2 became number 1 ... and except for one option they had the car waiting. Koons was ready to deliver to my home, 50 minutes away. We work out a quick turn at the dealer and we were in an out in about an hour. Now that’s Fast...and dome right. More
by Annapolitan
Employees Worked With
Woody, James Brandon, Lee Charles
August 28, 2018
HORRIBLE EXPERIENCE.... NEVER AGAIN!! Upon my first visit to this dealership, there were many employees standing around as I walked their showroom floor and not a single person greeted me Upon my first visit to this dealership, there were many employees standing around as I walked their showroom floor and not a single person greeted me after 15-20 minuets. I decided to leave and returned a few days later as I did not want to travel to another dealer to purchase the vehicle I really wanted. This was a tough decision to make but they were conveniently located for me. Upon my return I requested a test drive for the XC90 I wanted just to not get a knowledgeable salesman who knew about all the SUV has to offer. (luckily I did my own research). After the test drive I was convinced it was the SUV for me but that exact one was not the one I wanted. They insisted on my purchasing one that was available on their lot that day which I refused after being approached by two sales men and the sales manager who were determined to sell me the car I did not want. Requested another vehicle to be shipped and was promised it would be there the next day but It didn’t arrive for 4 days. Long story short, I purchased the vehicle “BRAND NEW” and it needed some work done to it as it wasn’t flawless for a Brand New car. This work didn’t get scheduled until 29 days later. Insane right.... Mind you, all of the communication with that had to be initiated by me, Never them reaching out to me. Here it is my temp tags are about to expire and I’ve asked Koons Volvo numerous times if they were there and they all insisted I would get a call. No one ever called so I paid them a visit and guess what.... The tags were there and had been based on their records for 25 days!! I do not recommend anyone buying from them. If you are spending $60k+ on a luxury brand vehicle, you deserve the best experience ever and this one was not that for me. If I had the ability to give them the SUV back, I would do just that and take my business else where. I am going to write to the owners of Koons as well as the manufacture about my experience and hope to have a better experience there. More
by XC90Driver
Employees Worked With
SALES, SALES MANAGER AND SERVICE.
August 27, 2018
Things almost got PHYSICAL. The worst experience of my life. I went in with my sis in law to help her with the purchase of a XC60. Maurice Robertson was nice and kind to my sister however when I walked in his wh I went in with my sis in law to help her with the purchase of a XC60. Maurice Robertson was nice and kind to my sister however when I walked in his whole demeanor changed. His responses become short and abrubt, he wouldn't answer simple questions. Pointed to the managers desk and told me to "go ask them". He felt the need to repeat that he has 2 years sales experience, and that I shouldn't tell him how to do his job. Another fellow sales person told us that he has a "short fuse" certainly not a desired quality when selling cars. I was afraid at one point things would get physical, so we left. He then began to critisize my truck he spotted in the parking lot. We're both appalled at this situation. I can only image how my sister would have been treated if I wasn't there. Volvo should be well aware of how their reps are dealing with their customers. We both expected more especially from a luxury brand. Floored and shocked. More
by Rdukan
Employees Worked With
Maurice Robertson
March 21, 2017
Service on my Volvo S60 To the owner of Koons Volvo Owings Mills MD. MY Service Advisor , Rich Sinclair is a very valuable Koons Team Player a great Service Advisor he answe To the owner of Koons Volvo Owings Mills MD. MY Service Advisor , Rich Sinclair is a very valuable Koons Team Player a great Service Advisor he answer all my concerns & complaints on all my issues . Being in management most of my life it is so important to have a remarkable Advisor like Rich Sinclair on your team . My repairs were completed & I was on my way,Hopefully you will share this review with Lee the Service Manager & Rich Sinclair many thanks . Sincerely Yours. Michael S, Almony More
by MSA
Employees Worked With
Service Advisor Rich Sinclair
March 01, 2017
They Are The Best Koons Volvo of Owings Mills exclusively maintained all three of my Volvos over a 20 year period. I started with a 1992 240. Then I purchased a 2000 Koons Volvo of Owings Mills exclusively maintained all three of my Volvos over a 20 year period. I started with a 1992 240. Then I purchased a 2000 V70. And my current vehicle is a 2011 XC90. Over this time period, I have had nothing but excellent mechanical service, along with clear and attentive representatives who have helped me understand what I need, why I need it and why it costs whatever it costs. (Bruce Silvers has been my rep for many years.) I'm leaving a review now because I moved from the area three years ago and can say the service I received for so long was stellar. It's a combination of not only receiving good mechanical service but also having the type of relationship where you can trust your rep and believe that what they recommend is in your best interests. I miss you, service department at Koons Volvo of Owings Mills. Donna More
by DonnaSS
Employees Worked With
Bruce Silvers
December 30, 2016
Friendly polite and professiobal Thank you Gary for forfilling my daughters dream you worked hard to grant her the christmas wish she wanted very professional and carring will always Thank you Gary for forfilling my daughters dream you worked hard to grant her the christmas wish she wanted very professional and carring will always do business from here on out with Koons. Angel also worked very hard along side Gary to grant her the wish of having her own car and its a new car. Thank yoy Gary and Angel you will always get our buainess and u will referr everyone to i know to Koons ford very great dealership and sales More
by Ros p123
Employees Worked With
Angel and the finance young lady both were friendle and very polite to us, Gary Tolentino
November 09, 2016
Our sales person, Tiffaney Michaels Tiffaney Michaels treated my husband and I as if we were her only clients. She found the exact car we wanted and didn't stop till we were completely s Tiffaney Michaels treated my husband and I as if we were her only clients. She found the exact car we wanted and didn't stop till we were completely satisfied. Worked with us through the initial servicing and made sure every minor issue was taken care of. She never made us feel like her job was finished once we signed the contract. I could e-mail her right now and I have no doubt I would here back from her within a few hours. Thanks you Koons, for hiring a true professional for your sales department. Phyllis Doyle, North East, Maryland More
by Phyllis Doyle
Employees Worked With
Tiffaney Michaels
October 21, 2016
Koons Owings Mills Volvo Outstanding service! I initially took my new Volvo to Annapolis and quickly decided I didn't want to give them my business due to poor customer servi Outstanding service! I initially took my new Volvo to Annapolis and quickly decided I didn't want to give them my business due to poor customer service. I made the decision to drive one hour away from my home to Koons and I couldn't be happier! Larry took the time to explain some features of my new Volvo and allayed some of my concerns. Very professional and highly attentive group of people. Will definitely drive the extra miles for Koons Volvo!! More
by ek
Employees Worked With
Larry Mullins, Bruce Silvers
