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Koons Westminster Toyota

Westminster, MD

4.7
593 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 593 reviews

April 11, 2024

Extremely well organized and thorough. Outlined the possible costs, including one that I decided to hold off for now. More

by Jkvogel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Apr 11, 2024 -

Koons Westminster Toyota responded

We're glad to know you found our service at Koons Westminster Toyota well-organized and thorough. We always aim for transparency with costs - thanks for your positive feedback!

April 02, 2024

Sat down with the salesman went over eight vehicles had all the paperwork ready to go was bringing my car in on Tuesday two days later as he tried in and the guy sells the car up under me no courtesy call More

by Blight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael was the salesman I was working with
Apr 03, 2024 -

Koons Westminster Toyota responded

I'm sorry to hear about your experience. It's important for us to communicate effectively with our customers and it seems we've missed the mark in this case. We would like a chance to discuss this further and see how we can make things right, so please reach out when you have a moment. Thank you, Jody Flaherty - Customer Relations Manager - 4108766400.

Apr 03, 2024 -

Blight responded

No I refuse to work with a place that does have the people I will never recommend you to anybody in my life and I will s*** talk that car dealership.

March 28, 2024

Quick accurate service while I wait. As usual. Representative was courteous and listened so well. More

by Sue M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Staub
Mar 28, 2024 -

Koons Westminster Toyota responded

Thanks for sharing your five-star experience with us, Sue! At Koons Westminster Toyota, we always aim for efficient service and complete customer satisfaction - see you next time!

March 20, 2024

Todd in service is extremely professional. I was well informed of what issues were present as well as the cost. Thanks Todd! More

by crystaldavis.1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Mar 20, 2024 -

Koons Westminster Toyota responded

Crystal, we're glad to know that Todd provided you with excellent service at Koons Westminster Toyota! We appreciate your feedback and look forward to assisting you again in the future. Safe travels!

March 10, 2024

Each time I have had my car serviced I was greeted very warmly. My questions have always been answered confidently and understandably to me! Once my warranty is completed I have no reservations about ser More

by jackiecage
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
Mar 11, 2024 -

Koons Westminster Toyota responded

Jackie, we're delighted to know that you've had positive experiences with our service team at Koons Westminster Toyota. We look forward to continuing the same level of care even after your warranty period!

March 08, 2024

Absolutely wonderful staff. No pressure, great selection and easy financing options. Very knowledgeable sales crew More

by adams1484
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel, Vitaly Gurvich, Kory Yelton
Mar 11, 2024 -

Koons Westminster Toyota responded

We're delighted to know you had such a great experience working with our team at Koons Westminster Toyota. Thanks for the shout-out on their knowledge and no-pressure approach!

February 16, 2024

Salesperson was ready for my appointment and was helpful in explaining the vehicle features. He was very busy but stayed in communication with me throughout the process. More

by bkn23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Lammey
Feb 16, 2024 -

Koons Westminster Toyota responded

We're glad to know our team at Koons Westminster Toyota was able to provide you with a smooth and informative experience. Thanks for your patience during the busy times—we appreciate it!

February 15, 2024

The friendliest and always does a great job. Very dependable if I ever have a problem More

by Eviltroll2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Feb 15, 2024 -

Koons Westminster Toyota responded

There is nothing better than a great review. Thanks for giving Koons Westminster Toyota your business!

February 12, 2024

We purchased our new 2023 Toyota Tacoma at the Westminster location. Our salesman was Kyle. He was very knowledgeable and helpful with all aspects of the process. It took most of the day, but in t More

by Fred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
Feb 12, 2024 -

Koons Westminster Toyota responded

We're glad to know that Kyle was able to assist you in your Toyota Tacoma purchase at Koons Westminster Toyota. We appreciate the kind words and hope you enjoy the new ride!

January 28, 2024

I brought my Toyota Camry in to Westminster on1/22 for 4 new Michelin tires ,allignment, and the 30,000 miles service. My car runs great and it is well aligned for a smooth ride. I want to thank Mr. D More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dar Richardson , Todd Eckard
Jan 29, 2024 -

Koons Westminster Toyota responded

Doug, we're glad to know your Toyota Camry is running smoothly after the service at Koons Westminster Toyota. Thanks for recognizing our team's excellent work - we'll be sure to pass along your kind words!

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