Koons Westminster Toyota

Koons Westminster Toyota
375 Baltimore Boulevard
Westminster, Maryland 21157

Sales: (410) 876-6400
Service: (410) 876-6400
Parts: (410) 876-6400

Manufacturers: Toyota, Scion


Most Reviewed Employees
Dan Harkins Dan Harkins
New Car Sales Manager
Bob Erwin Bob Erwin
New Car Sales Consultant
Brad Groft Brad Groft
Internet Sales Manager
Brooks Hoffman Brooks Hoffman
New Car Sales Consultant
George Thompson George Thompson
New Car Sales Manager
Mary Ann McMorrow Mary Ann McMorrow
New Car Sales Consultant
Wesley Peterson Wesley Peterson
New Car Sales Consultant
Jeff Schuette Jeff Schuette
New Car Sales Consultant
Jason Fogus Jason Fogus
Finance Manager
Pam McCall Pam McCall
Assistant Service Manager
Need a New Car?

Dealership Amenities
Shuttle Service
Free WiFi
Children's Play Room
After Hours Drop-Off
Cable TV
Television
Customer Lounge Area
Free Coffee
Parts Store
Rental Car Service Onsite
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 6:30 AM - 7:00 PM

Tuesday: 6:30 AM - 7:00 PM

Wednesday: 6:30 AM - 9:00 PM

Thursday: 6:30 AM - 7:00 PM

Friday: 6:30 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 6:30 AM - 7:00 PM

Tuesday: 6:30 AM - 7:00 PM

Wednesday: 6:30 AM - 9:00 PM

Thursday: 6:30 AM - 7:00 PM

Friday: 6:30 AM - 7:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
174 Reviews
Koons Westminster Toyota

Overall Score: 5 Star Rating4.9



About Koons Westminster Toyota
Certified: Koons Westminster Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Koons Westminster Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Koons Westminster Toyota
As a 10-time winner of Toyota's coveted Presidents' Award for outstanding customer service, Koons Westminster Toyota/Scion is your premier retailer of new and used Toyota and Scion vehicles. Our dedicated sales staff are here to make your automotive shopping experience fun, easy and financially advantageous. Our factory trained technicians are here to maintain and repair your vehicle to Toyota's high standards to ensure the safety and reliability of your vehicle.

Please take a few minutes to read what our customers have said about their experiences with our excellent Toyota team members.

We look forward to meeting you soon!


FnsweetS3
5/22/2012 1:30:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Schuette

My Review of Koons Westminster Toyota:
Bought a new Corolla.... this is now vehicle number 5 from this dealership and car number 2 from Jeff. I highly recommend this dealership... Jeff Schuette in sales and Jason Fogus in finance.

Great experience.

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dorkerdo
5/16/2012 7:37:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan Voelkel

My Review of Koons Westminster Toyota:
I recently bought a Tacoma pickup at this dealership and was served in a most professional manner during all phases of the process. Nathan was my primary consultant and he did a masterful job. Nathan's service was exemplary in all aspects. His interest in my needs, attention to detail, patient attitude, and product knowledge are just a few of his obvious attributes. He worked quickly and diligently in getting me the precise vehicle and features I desired. He also described other available options and comprehensively explained the overall choices available to me. He consistently provided follow-up phone calls to advise me of his progress in locating my vehicle of choice, and in just a few days, my vehicle was available at the dealership.

Since I was new to the dealership, Nathan took the time to give me the grand tour of the entire complex including the Service and Parts Department, and in each area he introduced me to the Department Managers. All interactions with Nathan were on a strictly no pressure basis, a factor which was of significant importance to me. During my visits, Nathan also efficiently coordinated my meetings with others on the staff, namely Brad Groft and Wes Peterson. They, as well, performed their jobs expertly, and with an obvious desire to ensure Customer Satisfaction. Thanks to Nathan and the others with whom I dealt, this was by far my most impressive, and pleasant, vehicle-buying experience.

Gene H.

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kenneth krouse
5/16/2012 10:07:03 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Eckard, Wesley Peterson, Samuel Somarriba, George Thompson

My Review of Koons Westminster Toyota:
I had purchased another toyota two years ago, and found service as well as staff to be courteous, friendly and helpful. I had no hesitation in returning for my next purchase of a Toyota Highlander.

Wes Peterson was outstanding. From our first meeting, he was helpful patient and knew the vehicle inside and out. He was aware that I had received some information from a consumer reports price buying source and we worked within that framework with ease. Mostly, Wes was patient, returned my calls quickly and was there everytime we went in to check something out. He is a real asset to the dealership and is a very nice person and a pleasure to deal with. I can see Wes going far in this business and I hope Koons recognizes his dedication to the new car operation. I would definitely go back to Koons and will ask for Wes to manage my purchase.

I only dealt with George Thompson during the final sale process as he reviewed and approved the offer, etc. I found him to be polite, knowledgeable and was willing to tolerate my "haggleing" for a few extra bucks. He took evry offer into consideration and I believe we arrived at a good deal for myself as well as the dealership.

I did not deal with Samuel Somarriba personally but observed him at the dealership and at the customer appreciation talk afterwards. He is disciplined, cordial and certianly was aware of what was going on in that showroom. I assume Koon's hired him for his attention to detail and being available to resolve any problems that might arise with the business end of the sales progam. He was definitely there and "in charge".

I wanted to mention Tod Eckard because of his willingness to help me on a time that they were ready to close the shop. I needed help with the pairing of my phone and even though he was ready to get off work, he cordially took the time to fix my problem and I truly appreciated that. I would have accepted a response that they were closed as I came in without prior notification etc.. He was very friendly and to stay over at closing time was noteable, and appreciated..

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4xDamage
5/15/2012 1:32:15 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Erwin

My Review of Koons Westminster Toyota:
My family and I have bought three different new vehicles from Koons Toyota of Westminster, and working with Bob Erwin has always been a fast, friendly, and easy experience.

Prior to the purchase of any of our vehicles, we performed extensive research on all of the options before us, and at every instance Koons Toyota was able to meet or surpass what we wanted without unnecessary hassle.

I would heartily recommend working with Bob Erwin for any of your new car questions or business as he is a very prompt and forthright salesman.

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timobrown1
5/11/2012 7:46:30 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy Voelkel, Nathan Voelkel

My Review of Koons Westminster Toyota:
Hi. I went into the dealership just looking...still comparing various options. When I left the dealership I had a Tacoma pickup. I had some misgivings at first; such as, was I too hasty in making the deal? Should I have shopped further? etc! It has now been approx. 3 months since we closed the deal. I really enjoy the Tacoma, since I'm still employed, I haven't had a problem making the payments, and all my interactions with both Koon's and Toyota have been pleasant. I would definitely recommend this dealership and this brand to anyone. Keep up the good work! Sincerely, Tim Brown

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geyercd
5/9/2012 8:26:37 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Stino

My Review of Koons Westminster Toyota:
Great dealership amd friendly people. Follow up service work was handled very quickly.
Sales rep. was very friendly and polite. I would go back for my next vehicle

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Dan&Gail
3/17/2012 12:43:59 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brad Groft, Nathan Voelkel

My Review of Koons Westminster Toyota:
This was the most enjoyable car buying experience ever. Nathan and Brad were great and did not waste our time or our day and treated us with the utmost respect. We wondered what the WOW! was all about and found out. We were WOWed! and will return for our next purchase. Thanks

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giffordar
12/22/2011 6:19:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Harkins, Brooks Hoffman

My Review of Koons Westminster Toyota:
Outstanding experience. Brooks quickly helped me find the right car and negotiate a great deal. I was WOWed by the price, painless and quick process to purchase a new car.

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sstreib
12/12/2011 11:01:26 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Erwin

My Review of Koons Westminster Toyota:
We had an excellent experience throughout the decision and purchasing process for our Toyota Camry. Bob Erwin worked patiently with us answering all of our questions and discussing the various options. He was very knowledgable of the Toyota products and certainly made a good impression for us of this dealership. He throughly went over the car with us, helping set up some of the electronic features and sent us on our way happy with the decision to purchase a Toyota product.

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cherie121684
12/1/2011 4:51:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Vitaly and Ferd Maloney

My Review of Koons Westminster Toyota:
Ferd was very helpful and worked well with me to get me exactly what I was looking for. Vitaly worked to get me the best rate on my loan. Ferd even suggested a car I wouldn't have liked and I ended up loving it!!

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