About Koons White Marsh Chevrolet
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Koons White Marsh Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Koons White Marsh Chevrolet
Krystal Koons is the official spokesperson of Jim Koons Automotive Companies.
skrukiel
5/9/2012 11:38:33 AM
Overall Score: 
5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Brian Hastmann
My Review of Koons White Marsh Chevrolet:
Wow Impressed with the Fast and professional Service. My husband 1999 Chevy Suburban came into the shop on Monday and was back in my driveway on Tuesday! We knew we needed several things done brakes, air conditioner and while we were there an oil changed too. Thanks to Brian Hastmann and the service team for the quick turn around and the great job on the repairs. Service that was easy!
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Response from: Koons White Marsh Chevrolet
Added: 5/9/2012 1:00:55 PM
Thank you so much for this kind review. We know how frustrating it can be to have a vehicle serviced, and it is wonderful to hear that we were able to alleviate some of that stress for you. Brian will be so happy to hear your kind words. Don't forget to check us out on Facebook for exclusive service specials to use on your next visit and the latest industry news.
Sincerely,
Rick Coulson - General Manager
fbullock
4/11/2012 5:04:54 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: 1
My Review of Koons White Marsh Chevrolet:
I have purchased (2)two vehicles from Gary Harris at this dealership in the past three years and he always gives me the best service. He listens to me when i say I can't do that and then works hard to get it done for me. That is twice now and if he is still there he will sell me and my husband our third....
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Response from: Koons White Marsh Chevrolet
Added: 4/12/2012 1:40:43 PM
Thank you so much for taking the time to write this review. We strive to provide all of our customers with a uniquely friendly and effective purchasing experience, and we are so happy to hear that Gary has been able to give you just that. Don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news.
Sincerely,
Rick Coulson - General Manager
courtjen
3/26/2012 6:45:24 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Lamont Anderson
My Review of Koons White Marsh Chevrolet:
My time at Koons was awesome! My experience from the time I walked in until the time that I left was great. Lamont was the best sales associate ever. He worked with me and my family through out the whole process and made sure everything was right and in my best interest. I would certainly recommend Koons to anyone.
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Response from: Koons White Marsh Chevrolet
Added: 3/27/2012 1:52:54 PM
Thank you so much for this awesome review! We believe in providing all of our customers with comprehensive and uniquely friendly service, and we are so happy to hear that Lamont demonstrated our values so strongly. He will be so happy to hear your kind words. We look forward to working with you again in the future, so don't forget to check us out on Facebook and Twitter for exclusive monthly service specials and the latest industry news.
Sincerely,
Rick Coulson - General Manager
draytonp
3/23/2012 1:12:22 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Darryl Jacks
My Review of Koons White Marsh Chevrolet:
I purchased a 2011 Tahoe Koons. Darryl Jacks made every effort to find the exact vehicle I wanted and he didn't complain at all when I kept changing the color I wanted. He found the truck in Delaware. He personally went and picked it up the next day. I absolutely love my truck.
I have had the truck in for service a few times. Some normal maintenance, and some warranty repairs. No matter what the issue, the Koons service department has taking excellent care of me. Every time I am in the dealership, Darryl takes the time to come over and speak with me and make sure everything is good. Everyone seems to go out of their way to make sure you have as pleasant an experience as possible.
When I am in the market for another vehicle, Koons is my dealership, and Darryl is my salesman.
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Response from: Koons White Marsh Chevrolet
Added: 3/26/2012 2:59:49 PM
Thank you so much for this awesome review. We love to hear from our loyal customers, and we are so happy to know that we have been able to make all of your experiences with us exceptional. Darryl is an asset to the Koons White Marsh team, and he will be so happy to hear your kind words. Don't forget to check us out on Facebook and Twitter for exclusive monthly service specials.
Sincerely,
Rick Coulson - General Manager
kfrager2
3/19/2012 12:32:48 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Brian Hastmann
My Review of Koons White Marsh Chevrolet:
We purchased our 2006 Trailblazer used from a different dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly impressed. Any problem we have faced with the vehicle has been repaired quickly and on several occasions, including for our most recent visit, the problem was related to a special notice or recall that we had not been aware of prior to the service department notifying us when it was time to pay. Costs have been reasonable, but more than that, the customer experience has been exceptional. When it comes time to purchase our next vehicle, the first and last stop will be Koons White Marsh Chevrolet!
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Response from: Koons White Marsh Chevrolet
Added: 3/20/2012 1:30:14 PM
Thank you so much for taking the time to share your experience with us. We know how frustrating it can be to have your vehicle serviced, and we are so happy to hear we were able to alleviate some of your frustrations for you. We look forward to working with you again in the future, so don't forget to check us out on Facebook and Twitter.
Rick Coulson - General Manager
Tyhardy
2/12/2012 10:40:27 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Lamont and Chrissy
My Review of Koons White Marsh Chevrolet:
Getting another car had become a necessity at this point. I dreaded going because mostly everyone has the notion that buying a car is a long, painful process! The moment we stepped on the lot we was greeted by Lamont whom was very personable. There was a few minor glitches in the beginning but they were promptly handled so that made the feeling if apprehension resolve quickly. The transaction of purchasing a car was smooth sailing. So just when you think you're done....finance department! I was comfortable from the moment I walked into Chrissy's office. That to was a smooth sailing process. The staff greeted each person with a smile, the showroom/bathroom was very clean and accomodating, and i left with the car I came for in 4 hours!!!! What a good experience to share with those that are apprehensive about dealing with Koons. A big thanks to Koons for a great car buying experience!
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Response from: Koons White Marsh Chevrolet
Added: 2/13/2012 2:39:22 PM
Thank you so much for this awesome review. We know how stressful buying a vehicle can be, and we are thrilled to hear that we were able to alleviate so much of that stress for you. Lamont and Chrissy are both assets to our team and will be so happy to hear your kind words. Be sure to check us out on Facebook and Twitter for service specials and industry news.
Rick Coulson - General Manager
enddust
2/9/2012 1:06:17 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: jeff coulson and jenny (?) in finance.
My Review of Koons White Marsh Chevrolet:
I needed to buy a car. I didn't want to buy a car but I had to, so I went into Koon's Chevy because it was close by and I knew someone who worked there. I ended up having the absolute best car buying experience ever. I got a vehicle that I really wanted at a reasonable price. The finance department took what could have been a difficult situation and made it work out very favorably. In the past, I've gotten used to not being able to get what I want, not getting as good a deal as I could have and being saddled with a payment that was higher than I was looking for, all with the feeling that I had to really watch what everyone was doing in order to make sure that I didn't get taken advantage of. At Koon's, I got straight answers and a level of transparency that I've never gotten in a car deal. Actual customer service has become rare but I got a good does of it at this dealership.
I'll be back when it's time to purchase again and I will absolutely recommend them to anyone who will listen.
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Response from: Koons White Marsh Chevrolet
Added: 2/10/2012 12:23:03 PM
Thank you so much for your kind words. We strive to provide every customer with exemplary customer service, and it is great to hear that we were able to find you a vehicle you love. We look forward to working with you again so be sure to find us on Facebook and Twitter for service specials and industry news.
Rick Coulson - General Manager
heavenrose
1/17/2012 7:50:11 PM
Overall Score: 4.6
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: kathy & nick in sales & ken in service. LOVE these guys
My Review of Koons White Marsh Chevrolet:
I have no credit and could not get approved anywhere! After several calls with kathy I went in to meet with alanzo but he was gone for the day. Nick stepped in and took some info from me and asked that I fax him pay stubs in the morning. He called me the next day when he had not received them by 9 and asked me to fax them. That after noon he called and told me my car was ready. I had not even looked at any cars....I met him after work and a car that was perfect for me and my needs was there. I fell in love with my Malibu on my test drive and cried when I signed. I then took my car in for an oil change and was greeted by an equally amazing service dept Ken is my contact there and takes my calls on the car is "making this noise" and always takes time to talk me thru it. Love these guys and look forward to future relationship with them.
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Response from: Koons White Marsh Chevrolet
Added: 1/18/2012 1:07:09 PM
Thank you so much for reaching out to us and writing this great review. Kathy, Nick, and Ken are all valued members of our team, and we are so happy to hear they were able to find you a car that suits you so well. We look forward to working with you and your new Malibu in the future! Don't forget to find us on Facebook and Twitter for service specials and upcoming promotions.
Koons White Marsh Chevrolet
Rick Coulson - General Manager
bigmoneyvic
12/3/2011 12:48:34 AM
Overall Score: 
1.0
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: jarryd, debbie, marion
My Review of Koons White Marsh Chevrolet:
This dealership is so bad at pre sale, I cant even imagine dealing with them closing a sale, and for service after the sale.
After 4 differnet WOW sales prices that kept going higher I realized this dealership and sales team could not be trusted. They ducked my questions on how they were calculating prices. They gave me one quote that was so low that I figured they were just trying to lure me in to then change the deal in person. When I pressed them about those numbers and that I would be driving 3 hours they confessed that the low pricing was for a different suv. The final quote was their highest one I got of the 4 quotes. The worst part is I got better pricing than their final price from 2 other dealers with less work. Dont waste your time with Koons.
Anytime a dealer advertises a suv for 53229 online, tells you you can have it for 51500 but in the end then tells you the best price is 55760, that a dealer that likes to play games.
Take your money and run. I am taking my $60,000 suv purschase somewhere else.
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Response from: Koons White Marsh Chevrolet
Added: 12/19/2011 12:09:39 PM
We are so sorry to hear that your experience with us is not what you hoped it would be. We strive for a superior sales experience with every customer, so it is disappointing to hear that we did not meet your expectations. If you would like to discuss this matter further, please contact us at your convenience.
Koons White Marsh Chevrolet
Rick Coulson - General Manager
Office Phone 410-931-8600
a2tharo
11/30/2011 8:23:09 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Randy Law, Todd Comstock
My Review of Koons White Marsh Chevrolet:
Our salesman was Randy Law and he did everything he could to work with us and help us meet a price we were both happy with. They are so friendly and professional.
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Response from: Koons White Marsh Chevrolet
Added: 12/1/2011 2:14:41 PM
Thank you so much for reaching out to tell us about your positive experience. We appreciate everything Randy does with the company, and we're glad he was able to help you out with your purchase. Enjoy your new vehicle and be sure to follow us on Facebook and Twitter for special promotional deals.
Koons White Marsh Chevrolet
Rick Coulson - General Manager