Went in for tire warranty paid for tire balancing & rotation & when I picked up my car a week later my Battery that had been replaced by warranty less than 14 months prior had to be replaced again & I had to pay full price for the service.
Online appointments system never works tried using 1st time my appointment didn't show up on their system next time I had to call system was not working
"Koons Chevrolet Whitenarsh Absolutely the Best Dealership!"
Absolutely A1, top notch, 10 stars in both sales and service. This dealership should be used as a model. Friendly, honest, professional and very customer service oriented. I could not be any more pleased with the service I've received. I highly recommend!
I had a great experience here from Mr. Gary Harris the salesman to the Manager Jerry to the tech person which I cannot remember his name but he was great.
Everyone takes their time in making sure you know how to work things in your car, to making sure you are happy with your choice and anything else you may need assistance with they were definitely there to help!
Gary Harris was amazing. He was nice funny and very knowledgeable. I didn't feel like he was just trying to sale but he put my best interest first. He made sure everything was taking care of for me. He made me feel like I made the right decision. If you want to feel special and want the best then Gary is it!!!!
We were in a situation where our Tahoe had developed internal engine problems costing thousands of dollars. Since the car was 16 years old we looking for a replacement. Kelvin Dyson asked a few questions and listened to our needs. We decided on leasing a 2018 Equinox at a rate we could afford. No pressure; just conversations that clinched the deal.
The entire buying experience was great from sales, managers and finance. Sheri in finance was excellent. The financing went exactly like she said. It was just a great experience with professional employees who care about customers.