Korum Mitsubishi

Korum Mitsubishi
711 Meridian North
Puyallup, Washington 98371
(253) 841-9600

Manufacturer: Mitsubishi

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3 Reviews
Korum Mitsubishi

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aerial261
4/1/2008 5:10:41 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Rod

My Review of Korum Mitsubishi :
I went in for a routine oil change, when I was leaving I noticed one of my CD cases was ziped shut and moved from it's usual location (I never zip this case). Come to find out a couple of my Cd's were missing. I called the dealer right away to file a complaint. I was told a rep would call me back shortly. Days went by and nothing...So, I called again , again I was told someone would contact me. Days went by again, So, I called again. This was totally unacceptable and I was not going yo let it go. This time when I called nobody would even take my call, (they ask your name when you call). I kept calling back and still nobody would talk to me about this. So I emailed the manager of the dealership, on the website it says they will respond within a couple of days....still nothing!! Amazingly HORRIBLE customer service , not to mention after a couple of times going there for service a couple of days later something else would go wrong with my car. SABATOGE !! I am sure of it...
DO NOT EVER BUY OR SERVICE YOUR CARS AT ANY KORUM DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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shanda9624
7/10/2007 3:43:25 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Rod (parts), Rch (PM), GM (did not return calls)

My Review of Korum Mitsubishi :
I was talked to Rod and asked if he knew about a couple of issues I was having with my car. When I purchased my car, there was an indentation on the dash that should not have been there. He asked if I could come in so he could take a look. I said fine and asked what time you closed. He said that he leaves at 5:30. I would do my best to be there by 5:30. At no time did he offer to wait, or make any accommodations whatsoever. I pulled in at 5:25 and he said “You’re late.” A week later, still no call. I called and asked what the status of my car was. He was trying to look up my info and I had to spell my last name at least 3 times. At first was told my work order was closed. Then was told a couple of other things before he found the info. Then told that he had left a msg for Mitsubishi and he was waiting for a return call. So I waited again for a call back. I waited a few days and decided to stop by the dealership and talk to someone about my frustration. I spoke with the Sales Manager at the Mitsubishi lot (Mark?) and voiced my concerns. Mark suggested that I contact the Parts Mgr and voice my concerns to him. I called the Parts Mgr (Rich), and repeated the above to him. He was pleasant and listened to what I had to say. He told me that the Mfg. Rep. does not visit all the often so that may have been the problem and that he would check in to it. I said that had I been told that from the beginning I would have understood. I expressed my displeasure over Rods complete lack of communication. Rich said he would get back to me. Rod called me a couple of hours later and told me that he had spoken to the Mfg Rep and the problem with my dash was a defect and would need to be replaced. It was over a week later that I spoke to Rod again and was told that the parts were in. I made an appointment to get everything done. At this point I have owned my car for over a month. Took the car in on 7/9 as agreed. I pointed out a couple of more items that I felt were wrong with the car. While I was there I asked if a message could be left for Rich to please call me. I was told the message would be left and he would give me a call. A couple hours later I received a call from “Tracy” who said that I had a scheduled appointment at 7:30. I said yes and had dropped off my car. She (in a not very nice tone) asked where I dropped it off, and I told her. She said oh, I guess that’s why I can’t find it! At some point that afternoon I left a message for Mr. Korum and GM with the secretary requesting that either of them call me. I felt they should know what was going on. There is much more, but I'm out of room!

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anupama24
2/6/2006 7:14:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Winter and Micheal Sosa

My Review of Korum Mitsubishi :
Went to other dealerships before this one and got the usual runaround with price and availability.

With these guys, found the car we wanted on their very detailed website, negotiated the price over email and fax, went over and bought the car. Primary difference between them and other dealers was that they stuck to the price they quoted. They were also very efficient getting the paperwork done and getting us into our new car.

They definitely made the experience painfree.

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