BMW of Tigard

We were treated with respect and were able to drive three different vehicles that we were interested in. The Huge inventory of cars helped us narrow down our choice. The buying process was very pleasant fr different vehicles that we were interested in. The Huge inventory of cars helped us narrow down our choice. The buying process was very pleasant from start to finish. More

I wish I could buy another BMW -- Jay was super helpful it just wasn't in the cards for me at this time. it just wasn't in the cards for me at this time. More

When we bought my BMW last year from BMW of Tigard (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at the time, because we all know how expensive regular maintenance can costs these days. Imagine my surprise, when I took my car in for its yearly service, only to find out that, despite my car having only 34,000 miles, and despite my owning it for just over a year, the maintenance package we purchased was due to expire in May 2024. It turns out that it's five years OR 75,000 miles, and the five year clock starts ticking when the car is manufactured. Had I not had the maintenance plan, the yearly service I just had would have cost $295.00. Instead, since we paid $2,250.00 for the maintenance plan, I essentially paid $2,250.00 for a $295.00 service! This didn't sit right with me, so I decided to speak with the dealership manager when I picked up my car. After I explained the situation to him, he said he would look into it and speak with the person who did our financing. I didn't expect much... in fact, I was preparing to go to battle over the principle of what just happened. The next day, I recieved a call from the finance guy. During our conversation, I told him that we would have never bought the contract if we understood that the time limit was retroactive to the manufacture date. I suggested the option of either extending the service contract for four more years, or issuing a refund. He explained that neither canceling nor extending the contract was an option since the contract was carried by a third party. He told me that we are important customers to Kuni BMW, and, although he wasn't sure what could be done at this point, he would try his best. He said he would reach out to me in a few days. Honestly, I had low expectations, other than for this to be one of those very expensive "lesson learned" moments. Imagine my surprise when I recieved a phone call from him. He reiterated that keeping us as customers is very important to them, and to prove it, BMW of Tigard was cutting a check for the cost of the service contract, minus the $295 I would have spent, and sending it to BMW Finance to be credited against our loan. Amazing customer service... and they have our business for life. More

Great staff, nice new location Love the BMW we purchased from Tigard BMW Service staff great and professional from Tigard BMW Service staff great and professional More

The staff is VERY responsive to my needs from the 1st phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kun phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kuni! More

No matter where you live in Oregon, Matt Ganotis at Kuni BMW is a great contact for buying a BMW. He is a pleasant and professional client advisor who excelled in many timely communications by phone, text, BMW is a great contact for buying a BMW. He is a pleasant and professional client advisor who excelled in many timely communications by phone, text, and e-mail. He answered all my questions about the car, options, and finance. Matt was especially helpful in explaining the line by line details of pricing and finance, and is easier to understand than BMWUSA or even the dealership finance paperwork. Though I live far from Beaverton, I find Kuni to be a good potential location to purchase because of their large inventory. But most of all, I would visit them in confidence that Matt would make the process as easy and honest as possible. There is a reason his customer reviews are the highest. More

Kuni bmw took great care of my car, the staff was accommodating and efficient as well. accommodating and efficient as well. More

Purchased “unlimited oil changes”. Then booked a second oil change, drove an hour to get to the dealer and they tell me it’s not actually unlimited it’s just 4 for the price of 2 and m Then booked a second oil change, drove an hour to get to the dealer and they tell me it’s not actually unlimited it’s just 4 for the price of 2 and my next one isn’t due. So basically can’t trust them. Last BMW I ever buy. More

Lee MacLean, Jay Meeuwsen and Benni Jinnar were great to work with. The whole experience from test drive to finance was easy and convenient. I would not hesitate to recommend anyone to this dealership. Thes work with. The whole experience from test drive to finance was easy and convenient. I would not hesitate to recommend anyone to this dealership. These guys are top notch! More

The entire team I worked with at Kuni was fantastic. The transaction was flawless all around. What stood out to me, I came in unannounced, like a sneak attack one day, on one of the busiest days of the The transaction was flawless all around. What stood out to me, I came in unannounced, like a sneak attack one day, on one of the busiest days of the year, Dec. 30, to show my daughter the rig we were purchasing. The person at the front desk area let me know Jay was in and he'd call/text him to let him know I was there. Not more than 5 minutes later, Jay shows up and he was incredibly helpful, very understanding and happy to see us. Even though he was slammed, he took the 3 minutes to come out and give us the keys to go check out the car. He easily could have said 'no, I'm busy, it's the busiest day of the year, can I come back when we're free.' But instead it was pleasant, 'here are the keys, go check it out, I'm happy to see you!' Upon final purchase of the rig, it had an empty tank of gas, Jay got his team to go fill it up and we left with a full tank of gas for a suburban. Yes, a Suburban at a BMW dealership and we were treated as if we were purchasing a brand new BMW. The trade-in process was just as easy. We looked at our trade in, discussed some numbers and we approved what was discussed. Overall, 5 star treatment and process. More