Liked our salesperson on our 1st visit. Went back to buy car, and was told by 2nd salesperson it had sold. We had the stock# from original car, and checked online. The price online was $5,000 less than sticker, and it was their "deal of the week". We were then told that was a mistake, and they couldn't honor that price. They didn't have anymore of those cars in 2014's, so they found a 2015 for us. We "haggled" over the price and finally settled on the price. It was about $2,000 less than sticker, so we were already spending $3,000 more than we intended to spend. We went to finance, and couldn't complete the sell because it was late, so they let us take the car for the weekend.
We went back, got a different finance manager because original one left for the day. I will be nice, and not mention his name. All he did was ramble on 10-15 minutes at a time about warranty's, and how bad we needed it. He came off very arrogant as well, wife and I just didn't like or trust him. Every time he lied, we both noticed his face turned red. He told us the paint on the car was "virgin" paint, and they put special coating on it, so it would last longer, and wouldn't need to be waxed and it prevented damage by rocks, etc. Have you ever heard of this before? We just didn't know what to believe with all his stories. Even though we didn't trust him, we still bought the car because we were tired of looking. The interest rate was double what we wanted, without the warranties, but when we added warranties, he was suddenly able to make an exception, and get us a better rate.
When we got home, I went to their website, and pulled up the stock# for the car I bought, and they had it listed for less than what I paid at the dealership. I also added up all the warranties, and we paid an extra $3,300 in warranties.
I had somebody ask me if I would recommend going here, and I just told them, know your stuff before you go. Do your homework, go to their website, and find out the price, write the stock #'s down, etc. If they tell you its a mistake, walk out of there. I wish we had.
I did appreciate Kirk, our salesperson, he was very friendly, courteous, and didn't nag us to buy anything. We bought the car because of him. If it wasn't for him, we would have walked out on the finance manager. We left feeling like we had been ripped off, and we didn't feel good about the price we paid.
We've purchased from Reynolds Ford in Norman, and they were totally fantastic! Compared to them, I trusted them, and had a much better experience start to end.
We felt like we were suckered, but we could've walked out of there when it didn't feel right, and we didn't.