LETA ACURA

Reason for Visit: Sales

I recommend this dealer: No

My Review of LETA ACURA:
I am 40 years old, and my visit to Frank Leta Honda was by far the most horrifying shopping experience of my life. First, the saleswoman wanted me to fill out financing paperwork before she would show me a car. I told her I would be paying cash. Out on the lot she became irritated and rude when I didn't like the first car she showed me. I stood in disbelief as she badgered and belittled me. She then ran inside and grabbed the sales manager, and the two of them teamed up on me. I was shocked and dismayed as the abuse flew wildly out of control. They called me stupid and crazy for not jumping on that car. I walked away stunned. It mystifies me that such an operation remains in business.
Later that day, with trepidation, I visited another Honda dealer (Vincel Honda) and was treated like king. The salesman stood by while I looked at amny cars, and there was no pressure. He even offered to remove a couple of dealer installed options I didn't like. I had done my research, and knew how low the price could be dropped. He gave me that price. Needless to say, I bought a car that day, and NOT from Frank Leta.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of LETA ACURA:
Purchased new over the weekend. Had a very unpleasant experience at
Leta Acura, the salesman Jay B. was disinterested, confrontational, and
appeared angry from the initial grumbled greeting. I (later) stated I'd
emailed him a few times with no response, to which he replied "I don't do
email". Also, I witnessed another Leta salesman belittle a customer.
Very unpleasant and discouraging experience, I almost cancelled the next
Acura appointment and went to Lexus.
Fortunately I did keep the next appointment at Mungenast St. Louis
Acura which was an entirely different experience. Salesman Bryan was not
only pleasant, polite and interested, but actually very helpful. I had
a price I intended to pay, which was quickly agreed to and everything
was done. Mungenast was a pleasant experience with friendly
service-oriented people, while Leta was a horrible, off-putting experience which
will prevent me from visiting them again and from servicing any of my
Acuras in their department.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of LETA ACURA:
They requested $500 deposit to find new car model I wanted and promised to deliver in 5 days or deposit returned. They did not have car in five days and would not return my deposit. After 8 days I flew 300 miles to another city and bought the car I wanted. Again I requested my deposit after telling them I had bought elsewhere and they would not return my deposit.<br><br>Before I had bought elsewhere, they had told me that a truck had picked up my car in another city from another dealer and it was on the way. AFter waiting 3 days I checked with the other dealer and I was told that no truck had ever showed up.

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