LaFontaine Buick GMC Cadillac

LaFontaine Buick GMC Cadillac
4000 W. Highland Rd.
Highland, Michigan 48357

Sales: (248) 887-4747
Service: (866) 599-5884
Parts: (866) 599-5584

Manufacturers: Buick, Cadillac, GMC

Most Reviewed Employees
Paul Jordan Paul Jordan
Business Manager
De’Anna Parks-Bloom De’Anna Parks-Bloom
Sales Professional
Mary Ann Audette Mary Ann Audette
Sales Professional
Grace Perez Grace Perez
Sales Professional
Kim Harbaugh Kim Harbaugh
Sales Professional
Mike Walls Mike Walls
Business Manager
Tonia Kelley Tonia Kelley
Direct Sales Consultant
Bob Anderson Bob Anderson
Sales Professional
Brian Leen Brian Leen
Business Manager
Garnell Woolridge III Garnell Woolridge III
Sales Professional
Need a New Car?

Dealership Amenities
Gift Boutique
Bistro Cafe
Salon & Spa
Children's Play Room
Customer Lounge Area
Cable TV
After Hours Drop-Off
Free WiFi
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
108 Reviews
LaFontaine Buick GMC Cadillac

Overall Score: 5 Star Rating4.9



About LaFontaine Buick GMC Cadillac
Certified: LaFontaine Buick GMC Cadillac
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, LaFontaine Buick GMC Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



dzecrapp
5/21/2012 8:53:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Jordan, De’Anna Parks-Bloom

My Review of LaFontaine Buick GMC Cadillac:
We got a great deal and exceptional customer service on a CTS 2 year lease. This is the second vehicle we have leased from LaFontaine Cadillac, and Paul and De Anna have, again, exceeded our expectations! We will definitely be back to see them in 2 years. We got the family deal!!!

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SEWGRANDMA
5/20/2012 11:27:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Ann Audette

My Review of LaFontaine Buick GMC Cadillac:
I FOUND THE STAFF VERY INFORMATIVE AND SO READY TO HELP YOU....WENT TO THE DEALERSHIP DUE TO CONVENIENCE OF MAINTENANCE AND REPAIR WORK....LIVE IN HIGHLAND SO VERY CONVENIENT.

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bentz
5/16/2012 9:27:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Hernandez

My Review of LaFontaine Buick GMC Cadillac:
I came into your dealership on Wednesday May,16,2012 for a oil change. Tony Hernendez was very nice and even told me about a voluntary recall on Chevy Cobalt. He also described to me the differnce between my cabin filter and mt regular air filter which I had replaced back in February. I am always treated with the most respect when I am at your dealership and would recommend it to anyone.

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kittredge
5/9/2012 3:11:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Kessler

My Review of LaFontaine Buick GMC Cadillac:
I had a pretty good idea of what a good offer would be and I appreciate that I got a very good offer on the first try. I don't really like or have time to play paddy cake with dealers try to shave a few bucks. I think Mike and the dealer did a very good job of giving me a strong initial offer and then making it work on a couple of things I needed. Mike was very professional and made the process quick and seamless.

Reed Kittredge

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Ken Bickford
5/9/2012 10:03:43 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Lusk

My Review of LaFontaine Buick GMC Cadillac:
Great dealership experience! John Lusk was very helpful and professional. Level of service was outstanding, including delivery of the vehicle to my home 2 hours from the dealership! Thank you John and team,
Ken Bickford

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lcadieux
5/7/2012 9:26:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: De’Anna Parks-Bloom

My Review of LaFontaine Buick GMC Cadillac:
Lafontaine is the only dealership that I will ever buy a car from & De'anna Parks-Bloom is the only sales associate that I will do business with. She is awesome!! 2 years ago, I was driving a brand new Cadillac & this year I just got a brand new Buick. Already looking forward to my next new car & seeing De'Anna again!!!

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manqual
5/7/2012 3:28:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Katie Shefferly

My Review of LaFontaine Buick GMC Cadillac:
The LaFontaine Family Dealership is the real deal. Based on my experience, the courteous friendly people, and the quality of the cars, I will always be purchasing through this dealership.

My first contact was thru an online inquiry with Katie Shefferly, Business Development Consultant. We chatted on line, emailed, & when it felt right she called to inquire how she could help me. I was looking for a high gas mileage car, it seemed as the mileage increased the car size decreased. I did not want to sacrifice safety for more mpg. She suggested the Buick Lacrosse Hybrid.

About that time, I saw my brother, he had a new Buick Lacrosse, very sharp looking, and luxurious. He suggested I see John Edwards. I asked Katie to make the arrangements. When I went to LaFontaine the first time I was treated like family, no better than family, Katie took me over to John Edwards office in the Cadillac part of the dealership. I didn't know John sold Cadillac, and it didn't matter. He knew everything there was to know about Buick.

He first took me on a tour of the dealership, he took pride in explaining the emphasis on the environmentally designed materials, used in the building. He showed me the boutique, salon, cafe, parts, waiting room, service area. Wow, I had never seen so many services and at a car dealership.

He had arranged for me to drive a new Lacrosse while he had my Saturn Vue appraised. He showed me the different features of the car. I didn't know if I was ready yet, John was patient. Being able to test drive different vehicles made a big difference in the selection process. I was sold.

When I picked up my car financial paper signing went smoothly. John, introduced me to Sherri Handley, Service Consultant, she went through the Welcome packet and explained service and the $9.95 oil change.

What a great experience. I am so glad to have bought my Buick from LaFontaine, Katie, John, and Sherri, the others at the dealership made a new family member. I will always buy my new cars here.

Sincerely,
Al Qualman

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zin75
5/5/2012 10:46:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tonia Kelley

My Review of LaFontaine Buick GMC Cadillac:
Tonia was GREAT to work with! I will definetly recommend her to all my friends & family! Mike in Finance was also great to work with!

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gtdrobnic
5/4/2012 10:09:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tonia Kelley, Mike Walls

My Review of LaFontaine Buick GMC Cadillac:
Tonia located our new replacement vehicle and had it available on short notice. We got a great vehicle at a great price.

Mike handled the paperwork quickly and professionally.

We could have purchased a Lacrosse at a location closer to our home but chose to return to the Highland location. Thanks for a wonderful car buying experience.

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csokoll
5/1/2012 1:22:20 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Kevin in Service

My Review of LaFontaine Buick GMC Cadillac:
Had a problem with new tires. Finally resolved to my satisfaction but only after I said I would never do business there again. Unfortunatley they lety you get to that point.

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