Had this Canadian truck brought in late in afternoon cause it didn't start. One of their guys took us to a motel and showed us around town, pointing out restaurants. First thing next day they replaced the batteries under warranty (2 of them, it's a RAM 2500 diesel), then spent rest of the morning flashing the software (6 updates). Great service, nice people, but sure would be nice if RAM could speed up the software updates.
The service advisor, Jay Lineberry, was a great help.