About Lake Manawa Nissan Kia
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Lake Manawa Nissan Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Lake Manawa Nissan Kia
Lake Manawa Nissan Kia offers the best in Sales, Service, and Satisfaction
We are dedicated to offering the lowest prices and to do this we are located in an industrial area and have low over head. A savings we pass on to our customers.
This is why we mean what we say “it pays to cross the bridge”... or make the drive to Lake Manawa Nissan Kia.
Come down today and see our huge selection and LOW prices on new and used vehicles. It’s worth the trip!
soup40
5/6/2012 6:13:51 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Michelle Trudell
My Review of Lake Manawa Nissan Kia:
Well the first Kia (Sorento) we bought was absolutely MONEY!!!! Now that we have bought a second one (Optima), we know that it's a legit company. Michelle should be known as Lake Manawa's MVP every month! Talk about the epitome of a salesperson... She has pizazz and endless work ethic. It took about 3 weeks before we made a deal (Cause I'm a tough one to bargain) and she never gave up on us. She would call even after hours on her drive home just to update me on our current car situation. Each time I was in the dealership, most of the other salesmen were sitting around talking or smoking all while Michelle is juggling between 3 customers trying to make deals. It just goes to show who knows how to sell cars, genuinely cares about her customers, and wants to make something happen with each sale. I appreciate her devotion and love for her job and her customers!! She has a huge heart and infectious personality!! Kia should be paying her good, she's worth it!
Thanks Michelle!
Campbells
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Response from: Lake Manawa Nissan Kia
Added: 5/7/2012 6:19:32 PM
Thank you so much for setting time aside to let us know how we're doing. We're ecstatic to hear that you were so happy with Michelle and her efforts. If there's ever anything additional that we can do to help you get the most out of your new Optima then please don't hesitate to ask. Thanks again for choosing Lake Manawa Nissan Kia. Don't forget to follow us on Twitter and like us on Facebook for access to exclusive coupons and special offers!
Sincerely,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
mhansen11
4/22/2012 6:24:25 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Michelle Trudell
My Review of Lake Manawa Nissan Kia:
Michelle was great to work with.I loved her personality and passion for the job.The next car i buy i will diffently have Michelle help me.
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Response from: Lake Manawa Nissan Kia
Added: 4/23/2012 2:53:10 PM
Thanks for letting us know how we’re doing! Michelle is a valued part of the Lake Manawa team and always does a fantastic job assisting our clients. We pride ourselves on making the car buying experience easy and hassle-free for our customers. We look forward to seeing you again in the future. Be sure to check us out on Facebook and Twitter for great specials!
Sincerely,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
hkassik
4/17/2012 10:16:20 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Michelle Trudell
My Review of Lake Manawa Nissan Kia:
I have had nothing but great service from Lake Manawa Kia. This is the second Kia I have purchased from Lake Manawa and I am very happy with my whole sales experience. Michelle was just wonderful in trying to get us through the sales process as wuickly as possible so we could get home before a storm hit. If I ever have need to purchase another car it will be from Lake Manawa Kia.
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Response from: Lake Manawa Nissan Kia
Added: 4/17/2012 1:59:49 PM
Thanks for your continued patronage and for leaving us this great review. At Lake Manawa, we want every customer to be 100% satisfied with their vehicle and are happy Michelle could make that happen for you! Thank you again for making us your dealer of choice and we look forward to serving you in the future. Also, please follow us on Facebook and Twitter as we have specials exclusively for our followers.
Sincerely,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
Cecilia4
3/30/2012 10:19:50 AM
Overall Score: 
1.0
Reason for Visit: Sales (Used)
I recommend this dealer: No
Employee(s) Dealt With: Teddy Graybill
My Review of Lake Manawa Nissan Kia:
He was disrespectful. He was offensive. The car was way over priced. When we started to talk numbers he literally started yelling at me. NEVER giving them my business.
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Response from: Lake Manawa Nissan Kia
Added: 4/13/2012 2:27:48 PM
Cecilia,
Thank you for your feedback. We’re sorry that your experience at Lake Manawa Nissan Kia was not what you had hoped it would be. I have read your comments and, if you would be open to contacting me, I would be happy to speak with you to further discuss what occurred during your visit.
Sincerely,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
Emme83
3/3/2012 12:43:27 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Justin Eakins
My Review of Lake Manawa Nissan Kia:
Justin was extremely friendly got a hold of me really quickly after I submitted my online application and was really great with following up with me during the whole process. He worked really hard to get me in to my car and he got me into an extremely nice car. I love it. My overal experience with Lake Manawa was awesome.
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Response from: Lake Manawa Nissan Kia
Added: 3/5/2012 2:09:23 PM
Thank you for sharing your recent experience with us. We strive to make sure that every customer is treated kindly and with the utmost care and it's reassuring to hear that you have noticed out efforts. We look forward to seeing you in the future! Be sure to check us out on Twitter and Facebook as we have many great deals for our likers and followers.
Sincerely,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
stetsonaw
3/2/2012 11:34:09 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Zach Mahoney; Dawn Beckett; John Blankenship; Bob Elet
My Review of Lake Manawa Nissan Kia:
Friendly staff, worked with me to get exactly what I wanted. They will not let you leave unless you are happy with what you are getting. I would definitely buy from them again, and will be telling my friends to go see them! Zach Mahoney is the man to talk to, and if you are shopping online, make sure to hit that chat box, Dawn was a big help before I even got into the store, had everything lined up for me to look at for the appointment I had set up.
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Response from: Lake Manawa Nissan Kia
Added: 3/5/2012 2:07:21 PM
We greatly appreciate you taking the time to post this fantastic review for our dealership! I am more than thrilled that you had such a wonderful experience with Zach and Dawn and I know they both enjoyed assisting you as well. We hope you enjoy your new car and thank you very much for making Lake Manawa your dealership of choice. Take advantage of our monthly offers by becoming our fan on Facebook and Twitter.
Regards,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
nvaughn13
2/27/2012 1:23:25 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ric Netz
My Review of Lake Manawa Nissan Kia:
My husband and I cam in to find a car and needed one right away. Ric was very helpful and listened to what I wanted. He showed me a few options, however was able to locate what we wanted and needed very quickly which made the car buying experience much more enjoyable. I dreaded this task, but Ric made it fun, quick and painless. He is great to work with and will have no problem with sending others his way if they are looking for a car. Thanks!!
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Response from: Lake Manawa Nissan Kia
Added: 2/27/2012 2:38:46 PM
We would like to extend our most sincere gratitude to you for providing us with this feedback. Ric and the rest of our team work very hard to ensure that each guest leaves satisfied with their purchase. It is always flattering to hear from our customers when we've accomplished this. Be sure to check us out on Twitter and Facebook for exclusive specials!
Regards,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
jkleininger
2/22/2012 5:44:34 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Pat Collins
My Review of Lake Manawa Nissan Kia:
Our experience in leasing a new Kia for our daughter was extremely positive. All options were explained fully to us and we did not feel pushed. The atmosphere was very friendly.
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Response from: Lake Manawa Nissan Kia
Added: 2/23/2012 1:19:07 PM
On behalf of all of us at Lake Manawa, we'd like to thank you for your outstanding review. We feel that all leasing experiences should be simple and straight forward, so it's wonderful to hear that we continue to be on the mark! We hope that your daughter enjoys her new car and be sure to find us on Facebook and Twitter for great specials and industry news.
Sincerely,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
MARCNASLIPKNOT
2/21/2012 10:35:47 AM
Overall Score: 
2.2
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: MICHELLE
My Review of Lake Manawa Nissan Kia:
I CAME IN TO BUY A NEW VEHICLE AND WAS INTRODUCED TO MICHELLE WHO WAS GREAT AT FIRST SHE FOUND ME EXACTLY WHAT I WANTED THEN THINGS GOT HECTIC AND WHEN I WOULD ASK WHAT THE AMOUNT WAS OF THE VEHICLE OR WHAT I WAS BEING GIVEN FOR A TRADE IN I COULD NOT GET AN ANSWER. I LEFT WITH THE VEHICLE AND CALLED MICHELLE FIRST THING MONDAY MORNING TO FIND OUT WHAT WAS GOING ON AND WHEN I ASKED AGAIN WHAT THE DOLLAR AMOUNT WAS THAT WAS BEING SENT TO THE BANK WAS I WAS TOLD LET ME LOOK AT THE REBATES AND I WILL CALL YOU BACK THAT WAS AT 1PM I CALLED BACK AT 730PM AND STILL HAVE NOT HEARD BACK I EVEN CALLED THE DEALERSHIP TO TALK TO THE FINACE DEPARTMENT AND COULD NOT GET A CALL BACK FROM THEM EITHER. TOTALLY FRUSTRATED I DO NOT THINK ITS UNREASONABLE TO ASK HOW MUCH I AM GOING TO BE PAYING FOR A VEHICLE OR TO FIND OUT HOW MUCH I AM BEING GIVEN FOR MY TRADE IN. WILL GO TO LINCOLN AND BUY THE SAME CAR THERE AND I AM SURE THEY WILL TELL ME HOW MUCH THEY WANT FOR IT AND WHAT MY TRADE IN IS WORTH
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bobmcaleer
1/26/2012 4:44:16 PM
Overall Score: 
4.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chuck Norman
My Review of Lake Manawa Nissan Kia:
I had an issue with the dealership, however, after talking with the General Manager, the issue has been resolved. Customer Service is very important to Lake Manawa Kia, and I am satisfied with the resolution. Thank you Mr. Norman!
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Response from: Lake Manawa Nissan Kia
Added: 1/27/2012 12:06:52 PM
Thank you for taking the time to leave us this review. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. I apologize again for your previous experience with us but am so happy that we were able to turn the situation around for you. Please don’t hesitate to contact me if you have any questions or concerns!
Sincerely,
Chuck Norman - General Manager
cnorman@lakemanawanissan.com
712-366-9481