AVOID SERVICE AT ALL COST
Please Read the review of the Sales Department as they were helpful, however the service department is terrible...I had my wife take her vehicle up after several calls with various responses about a service for a safety recall. The concern was airbags so I was concerned as my family safety is very important. They were not helpful on the phone and worse in person, very rude and uniformed in person. In addition to being no help and not wanting to deal with the safety recall, when picking up our Jeep Wrangler Unlimited Soft Top, we found it in a very unexpected place for a customer's vehicle. It was parked under a tree with the branches setting on the soft top, parked in an area of the (side) back lot that is had 3 inch deep standing water and mud, making it almost impossible to get out vehicle out with out getting mud on the inside and risking scratching or tearing up the top. I do not mind mud on the outside, after all its a Jeep, however the poor care for customer's vehicle is how we felt from the whole experience, enough that I will no longer shop there for a vehicle. We have bought three from them in the past 3 years so I hope they read these and address the awful customer service of the Service Center. I was so frustrated that I left, though normally I would have raised the issue, I knew that they didn't care and this would be the last of my experience with them.
AVOID SERVICE AT ALL COST
First off, Guy Bodle, the Internet sales guy, has been our salesperson for multiple vehicles from Lakeland Chrysler Dodge Jeep, he has always been helpful and prompt and works to go the extra mile for his customer's. Our last purchase was this past weekend and we got what we wanted and the process was painless. We are not fans of the typical dealership experience, and have terrible time with other Lakeland dealer's, but the team here was on point. I had one concern with our new car and they handed us a loaner and took our new vehicle into service to ensure we were getting what we wanted right up front. The sales manager was so quick to get the loaner car up front for us so we could get on our way, kudos. The prompt service was wonderful and the finance guy, forgot his name, who served in the Navy, apparently is that Golf Pro as well ;-), gave us a time to sign our paperwork and we were in and out in under five minutes, which my wife loved. My wife hates dealerships and their typical shenanigans but even she was pleased with the process. We are customer's for life and highly recommend the dealership, and would add, search online and make an appointment with Guy.