My husband purchased a car from them at the beginning of January. Just two days later the car wouldn't start. We brought the car back to them, and at first they seemed nice enough and told us we had a 2,000 mile/60 day warranty. Well, then they took over TWO WEEKS to fix it, avoiding my husband's calls the entire time, trying to run down our 60 day window.
The only way to get any answers on the car were to call repeatedly, no one ever called my husband back. If he ever did actually manage to talk to his salesperson, it was evasive answers about having to order parts. Finally we were told that they had replaced the entire fuel pump system and that we could pick up the car.
We got the car back and within a day the Check Engine Light came on. We took it to our trusted mechanic who ran a diagnostic and the error code came back as a faulty sensor with the fuel pump system, so it was very clearly something LCDJ did wrong when "fixing" our car. Our mechanic also said that the condition of the shocks and struts were deplorable and that it was very unlikely this car actually passed inspection.
My husband again called repeatedly to see about bringing the car back, and if he actually could get his salesperson on the phone he was discouraged time and time again from bringing it in because they "don't have any loaner cars available." Again, clearly trying to run down our warranty window.
My husband took it upon himself to just bring the car in anyway, and told his salesperson when he would be there. He pulled up and the salesperson looked right at him, then walked away. My husband asked several people if he could talk to the salesperson and after a long time was told to just speak to a service center employee instead. Miraculously a loaner car appeared and they said they'd look at the car.
Over a week went by with of course ZERO phone calls and zero returned phone calls. Finally late on Friday my husband got a hold of the salesperson again who actually had the nerve to say he had no idea the car was even in their shop. (1) My husband told him he was bringing the car in. (2) He looked right at my husband when got there. (3) His coworkers told him my husband was waiting to speak to him and he was too cowardly to come out. This man clearly has no problem lying through his teeth. He of course could not provide any sort of information about what was going on with the car, either, and claimed that the one and only person who would know anything had been out all week. They only have one employee in the service center??
Finally yesterday LCDJ basically told us to go screw ourselves, and that they are doing absolutely NOTHING to fix their error that caused the check engine light to come on. My husband asked if he could speak to the service center tech when he came in and he was told he could. When he got there that employee had of course conveniently "left for the day." He looked at the paperwork to see what the error code would be, since we already knew darn well what it was after our local mechanic ran a diagnostic. This piece of information was of course conveniently left off the paperwork.
He had to ask and ask to speak to ANYONE, and finally a customer service rep spoke to him. He asked why the error code was missing, and she did some research and finally admitted that the error code did in fact reflect that there was something wrong with the fuel pump system. My husband asked why they weren't fixing it then, and even she agreed with him that they should fix it, but could offer no explanation as to why they weren't.
How very convenient for them that the one person who can ever explain ANYTHING apparently is NEVER EVER THERE. These people are the lowest of the low, they are every stereotype of the shady used car salespeople. They do not care that they lied about this car passing inspection, and they do not care that they messed up when installing the fuel pump. They honestly expect us to pay out of pocket to fix their negligence.
Avoid this dealership like the plague.
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