Dealt with these people over the internet, after they sent me an email promotion. I have been getting my car serviced at Lakeland Chrysler for fifteen years, and the sales manager was well aware of my service loyalty when I responded to the promotion.
Received quote, asked for and received a sales price. Asked for and received copy of the invoice. Confirmed internet promotion of $300 off if purchased on Oct 31. I confirmed all the details before I made an appointment to test drive the car and buy it.
My "internet price" was inflated by over $1000 in pre-delivery dealer fees, other nonsense fees, ridiculous tack on charges. I attempted to negotiate more reasonable fees (as I had wasted much time already with these dishonest people). I agreed to $600 in fees, less the $300 promotion offer for Oct 31. Management refused.
I left. Will not be back.
Bought same car two days later, at a great dealer 45 minutes away in Dade City, who gave me a firm quote on the phone and promised no nonsense with fees. Was $1,100 less than the nonsense untrustworthy bait-and-switch "deal" that the sales manager at Lakeland Chrysler was demanding. This is the identical car, precisely the same MSRP.
Here's the bogus explanation that Lakeland Chrysler later emailed me about the fees:
4. We then subtract our Dealer Fees (Pre-Delivery Service Fee $799 + Documentations Handling Fee $199) to arrive at our Final Internet Price.
The State of Florida requires that if a Dealer charges one customer a Dealer Fee on their contract in a given year, then they must charge every customer the same fee for that year.
So while you do pay it on paper at time of delivery, it has been deducted from the Invoice Amount to arrive at our Internet Price and is therefore a wash.
LET ME GET THIS STRAIGHT: The State of Florida says they are required to bait-and-switch me for $799 + $199? KINDLY STOP INSULTING THE INTELLIGENCE OF YOUR POTENTIAL CUSTOMERS.
I will say that the internet salesperson was friendly and responsive. However, he needs to work for a more honest dealership.
I Recommend This Dealer:
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