I have been going to every incarnation of VW dealer in Lakeland since 1997. My initial experience with Robert G. Waters was outstanding, and Lakeland VW is the best since. The service department personnel has been consistent through several owners over the years. Brian, Jonathan, Gary, and head tech, Dan, have been great to me over the years. I have found that people who complain about their service are normally at fault in some way, whether it be a predisposed chip on their shoulder, to lack of maintenance of their car. In my case, a little patience and flexibility has paid off. My service over the years has been completely outstanding. I drive 30K a year plus, so I take care of my car. I also want to talk about my latest purchase from the dealership(3/30/16). I had the HELIX Subwoofer/5 Channel Amp installed in my 2015 Sportwagen. It sounds completely outstanding and was designed for VW. The bass is tight and controlled and the amp makes the stock speakers sound great. The sub fits in the spare wheel well and still leaves room for the spare tire(donut). Dan Yerkes did and outstanding job on the install. Thanks to Jonathan for kind of pushing me into it. Jeff Phillips .