Lance Pontiac Inc

Reason for Visit: Service

I recommend this dealer: No

My Review of Lance Pontiac Inc:
We bought a Pontiac Grand AM 1998 new from then Vicino Pontiac - now Lance Pontiac. One week after we bought the vehicle - the car leaked water and flooded the wells where your feet go in the front and back. They "fixed it" saying it was not properly sealed around the wheel area by the factory. One month later, it happened again and this time they had to strip the car to find 19 leaks. Since then we have brought the car in 5 times over the past 6 years for similar water leaks. On a recent visit, we were told the Gas tank rusted. When I had seen the damage it was isolated to the gas tank touching the vehicle and yes, it was totally rusted. We said this should be under warranty due to excessive leaks from day one. They would not stand behind the vehicle and we paid over $1200 for a new tank. Pontiac themselves would not do anything due to the age and miles the car had. We contend - it was defective from day one and we should have exercised our rights under the Lemon Law for a new vehicle - rather than be convinced to let them fix it. I will never buy a Pontiac or anything from this dealership EVER and do not recommend them to you!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lance Pontiac Inc:
Car was originally brought to small repair shop for check engine light. 2 codes came up that they could not work with and they refer me to Lance. One code was for secondary air problem, the other a tansmision problem. <br> The car was at Lance's service department four different times (several days at a time) and not once was the problem rectified. It was always a new problem, never the one it was in for.<br>The car was three years old and had less than 26,000 miles on it!<br> With my husbands very tight work schedule, we needed convinence when it came to car repairs. Lance was located in the next town over from us making things convient, so we thought.<br> I have never had an experience as awul as my experience with Lance! Not only would I recommend staying clear from these people, I have since traded in my oldsmobile vehicle for one of a different make to asure that I will no longer have to deal with this company myself.<br> In a nut shell, Their left hand has no idea what their right is doing. They make empty promises, They use too many excuse, They do not follow through on their diagnosis and complete the work, and they are very eager to take your money. <br> THIS DEALERSHIP CHARGES FOR HEADACHES AS WELL AS THE PROBLEMS THEY CREATE!<br>

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