Land Rover Houston North

Land Rover Houston North
18205 Interstate 45 North
Houston, Texas 77090
(866) 526-3768

Manufacturer: Land Rover

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Twenty-Four Month Rating: 4.2/5
88 Reviews
Land Rover Houston North

Overall Score: 4 Star Rating4.2





About Land Rover Houston North
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Shooky
5/17/2012 8:57:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Many

My Review of Land Rover Houston North:
I love my new Range Rover. After 6 hours at Porsch, BMW, and Mercedes. I new I had struck gold at Land Rover North. They answered my questions, delivered on their promises, and made it an easy decision. And oh my god what an amazing vehicle. I am one very satisfied customer.

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TopperJJ
5/15/2012 10:50:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie

My Review of Land Rover Houston North:
Great experience. First repair to my Jag that was less painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it correctly. I ll probably buy my next one here as well.

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warning1
3/19/2012 4:51:32 PM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: multiple

My Review of Land Rover Houston North:
the Range Rover is a great vehicle when it works. unfortunately our had isues regularly and was in the shop often. transmission issues, suspension issues, electrical issues, a/c issues, you name it. three of the issues that were the worst were as follows: the vehicle stayed in the shop for 5 weeks because the dealership at Land Rover Houston North kept getting the wrong part shipped to them from England- guess what, we had not had the vehicle 6 months. the next issue related to the electronic transmission. there was a problem with the computer programming that controlled when the vehicle switched gears. the service guys said that they were aware of the problem and that Land Rover was working to correct it, once it was corrected, they would fix our programming. they also admitted that they were aware of the problem but still sold us the vehicle anyway- thanks for that! as for an extension of the transmission warranty? not a chance. the final straw, and please keep in mind there were many other issues besides the ones i have listed- i picked up my vehicle from Land Rover North Houston after having the oil changed. i got on the interstate and found that my vehicle was shaking violently. when i pulled over i found that they had not tightened the lug nuts and my wheel was about to fall off! i was in sight of the dealership but they made me sit on the side of the freeway for 45 minutes before someone showed up to help me out! their service at LR North Houston is TERRIBLE. also, the lug nut wrench that came with the vehicle doesnt fit the actual lug nuts on the tire! so if you get a flat, you have a useless tool. after the experience with the tire comming off i called their GM. he never appologised, claimed that they did not touch the tires- although rotating the tires is part of the oil change???- and then went on to tell me that i must have bought an aftermarket lug wrench- which i had not. terrible dealership, terrible service, you have heard what happened to me- good luck

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nosay
3/15/2012 11:44:39 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: joe beneke, A.J. Giblon

My Review of Land Rover Houston North:
This place is a complete joke. After bringing my Land Rover in multiple times for the same thing they still could not fix it
They are not very knowledgeable about the product nor very friendly. Joe The so called service manager would not even
Return my phone calls nor did the general mgr A.J. giblon. I pray nobody ever goes to this joke of a dealership. And Jaguar and Land Rovers are lemons anyways and I don't see how they stay in business.

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zohaibfaridi
3/7/2012 11:52:40 AM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: alex

My Review of Land Rover Houston North:
i bought a new range rover evoque dynamic and after few weeks found out that the rear a/c vents are missing, so i called the dealer and asked how did this happened at first my sales person told me they dont exist in the car which is not true.After 2 weeks of wait i had to call the corporate office of LandRover to notify them and lady i was talking to found out in 30 min that they forgot to install it in the car.I called north land rover and asked for service manager instead the receptionist connected me to my sales rep.Long story short it has been 2 weeks and i am still waiting for a service managers call but he seems to be very busy doing his own things rather than making sure he does whathe is hired for.i think its about time land rover should think of stopping monopoly of one company owning every single dealership in houstonp

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wildhog3
2/4/2012 10:26:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Nasledov

My Review of Land Rover Houston North:
Alex was great we wheeled&dealed and i feel like he was on our side .We got the vehicle we wanted to a T,and even better for the price we wanted .
Thank You Very Much...

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jhm3057
6/30/2011 5:20:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 4

My Review of Land Rover Houston North:
This dealership stepped upand delivered ontheir promise to get me in a vehicle. The vehicle originally working on was sold by another dealer and they went above and beyond to get me in a better vehicle at the same price. I would highly recommend to everyon to ttravel to Houston Land rover North for there next Jaguar or Land rover purchase.

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bsanders37
9/2/2010 12:43:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bamby Munoz

My Review of Land Rover Houston North:
Ms. Munoz was very friendly and helpful from the time I saw her in the car lot. She asked probing questions but never pushy, she answered the questions and clarified the questions I asked to ensure I understood the information she was sharing with me. She never seemed frustrated when I wasn't sure of what I wanted, yet I could see she desperately wanted to understand my desire and then provide me with what I wanted or a reasonable substitute with plusses and minuses of the choice. She let me decide what I wanted to spend and never tried to put me into a situation that was not fully understood by me. It was one of the most pleasant auto purchases experiences I have had in a very long time.

Ms. Munoz and your finance officer are keepers.

Be blessed,

Benny Sanders

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jpmalone2
8/17/2010 4:24:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Nikki Mojica

My Review of Land Rover Houston North:
This was a great experience with the staff and it went extremely well with our salesperson (Nikki Mojica). We purchase a used 05 Benz CLK 320. The 3.5 hour drive was worth it. Although, the staff was busy with customers, the outprocessing was reasonable. The was ready for delivery. My wife and I would suggest this to anyone.

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markaden
7/19/2010 8:59:12 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Carson Bryant

My Review of Land Rover Houston North:
I was in the market for my 5th Land Rover and via e-mail/telephone I was assured by Carson Bryant that we could make a deal. I arrived early for my 10:00 "appointment" and was told that Carson was not in and they had no clue where he was or when he would be in to work.

I then received a message from Carson stating that he was at the airport picking up a client and wanted to move our appointment to the afternoon. Since I had driven 30 miles, and it was 10:45 at this point, I was not about to leave and come back. Another salesperson attempted to assist me and quoted a payment close to double the amount Carson and I discussed.

I started to leave, but then felt the manager should be made aware of the deceiptive tactics to get me into the dealership. The manager offered me a demo vehilce with 5,000 miles on it in a color that I did not want, at a payment still hundreds above the amount i was promised.

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