First of all, upon coming to purchase my vehicle, Josh was my sales rep and could not seem to remember my name or my dad's name, who came along. After spending several hours being called "Buddy" Josh was trying to sell to my Dad more than to me. I'm a 30 year old adult with excellent credit and was being treated like a 16 year old kid with 0 credit. Knowing the vehicle I wanted was on the lot, I went ahead with the purchase despite Josh's lack of good service.
When coming into the service department to receive "Work promised at time of Sale" I was treated by Mel like he didn't have time to deal with me. He was very rude and abrupt and was not a friendly face at all. As I was receiving "free" work he seemed to think it was okay to treat me like I wasn't a real customer.
I certainly won't be buying my next vehicle here and I won't be recommending the dealership to family or friends.
Josh Walston, Sales and Mel, Service
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