Landmark Dodge Chrysler Jeep Ram

Very disappointed in this dealership. I visited the dealership yesterday test drove a car I inquired about, loved the car asked for a buyers order because I wanted to finance through my b I visited the dealership yesterday test drove a car I inquired about, loved the car asked for a buyers order because I wanted to finance through my bank waited over 3 plus hours still no buyers order which was strange kept in contact with the sales rep he kept saying the finance manager was going to send it, nothing. Very distasteful and unprofessional what dealership wouldn’t give a customer a buyers order to cash out on a vehicle. Only communication was from me nothing from the dealership or sales rep or finance manager as to what was the problem or issue. More

I want to give a shout out to Ceesay. I came in for a used truck and left with a smack brand new one. No gimmick, No Games. He was real professional and knowledgeable and instead of forci I came in for a used truck and left with a smack brand new one. No gimmick, No Games. He was real professional and knowledgeable and instead of forcing the sale/upgrade, he let the decision be totally up to me with no pressure added. He got me in and out, no long drawn out day at the dealership. I had plenty of time and sunshine to enjoy my new truck 😂 this makes my 3rd vehicle from this location and all of them were phenomenal vehicles. Definitely my go to. Proud owner of a 2024 Ram 1500. Thanks again Ceesay, Jamarr H. P.S He even called for a follow up ⭐️⭐️⭐️⭐️⭐️ More

Honestly i don't even know where to start with this dealership, Myself and my boyfriend came to this dealership in December of 2023 to purchase a new 2023 Dodge Charger we worked with a salesperson of dealership, Myself and my boyfriend came to this dealership in December of 2023 to purchase a new 2023 Dodge Charger we worked with a salesperson of the name Ashley she was polite and Chad the finance manager was okay as well. After having the car for about a month intense burning smells began and the front headlight was saying it was having issues after taking it back to be serviced Landmark claims there was nothing wrong after more months go by we go back to buy another vehicle but my boyfriend wants to look at other dealerships which is fine we are still working with Ashley and explain to her we'll come back at a later within the day but my boyfriend decided to purchase a KIA instead, I advised Ashley of this through text (I have screenshots) and she was extremely angry/upset saying we could have told her we weren't coming back firstly myself i didn't know my boyfriend would go with the KIA and KIA also wouldn't let us leave without purchasing the car they ran his credit seven freaking times. Fast forward to 03/04/24 We went back to landmark Morrow early in the morning to see if Ashley was there even with how we were treated still wanting to work with her, According to their front desk she wouldn't be in till 11 we came back three or four times-- She wasn't there till 1PM even once we walked back to her desk she gave us a death glare while working with a client/customer on the phone once she hung up we both apologized as our intention wasn't to waste her time back then but she could've cared less about our situation she was rude and cold and dismissive and repeated that we could've told her we weren't coming back we do not owe you anything if you get a better deal you take the better deal, regardless we tried to come back and redeem ourselves by trying to give more business she said we would've needed money down which is fine we had a check with a approval but with she was acting over something that happened over four months ago? Extremely unprofessional she doesn't need to be a salesperson if she doesn't have a backbone to not take things personal, I mean how many customers a day do all salespeople not even in the car industry get people who decided to go with someone else and not say anything and i am sure she has done something similar nobody is perfect and a manager or someone needs to talk to her about this. Regardless this dealership is horrible, We were given useless warranties that are apparently only for "Defects" according to this dealerships service advisors on 03/04/24 last i checked a defect is something Dodge would put a recall out for. I also brought this car in because it was having issues breaking and having traction issues and was told nothing was wrong with the car well, Now one of the tires exploded due to it and the dealership won't do a single thing because none of the warranties cover anything. If i could give this dealership a zero i would because this is horrible. More

want to share my recent experience, I bought a 2017 ram 1500 rebel about a month ago less than 2 days having it the engine light came on engine misfire multiple cylinders had a mechanic check found clogged 1500 rebel about a month ago less than 2 days having it the engine light came on engine misfire multiple cylinders had a mechanic check found clogged air filter that’s after salesman stating that all cars gets a inspection and spark plugs were loose and only 5 out of 16 spark plugs were gapped right I had new spark plugs put in and all were gapped 2 days later light came on again .i had landmatk tow truck to their shop the following Monday I went down and spoke to the service manager of service department he told me they changed rebuilt engine , new computer in truck , new wiring harness , ignition coils and the spark plugs and gave me records of all repairs and said the truck should of never been sold having all these problems but dealership still sold it to me knowing the problems so I traded it in bc I needed a vehicle bc we traded our equinox in on it and it was sold I got a 2020 ram 1500 on sheet where they give you for price you sign to acknowledging the deal it was stated I wanted the tonneau cover,hard rock wheels and tires they agreed I got other truck but it turns out it was a different lug pattern they said I couldn’t have wheels but agreement said hard rock wheels and tires they finally agreed. It took a full week to get done. They put a leveling kit on front shocks so the wheels and tires could be put on they used csp upliftters in Buford. The wheels they put on are fuel not the hard rock wheels we agreed on the tires were right but the company landmark hired blew out driver side shock oil was everywhere on my driveway the next morning I looked. I talked to the guy at csp upliftters he stated to me he would look at it but it was a used truck less than 4 yrs old with only 28000 miles shocks don’t blow out in my opinion they did it. But why would I let them try to fix if they couldn’t do right the first time he also told me he didn’t get truck til Monday the dealership had since Tuesday night before that Monday it was scheduled the weds also he said dealership told him it was a 2017 truck 5 lug it’s a 2020 6 lug that’s why it took a week but salesman lied told me a part came in damaged so the salesman lied. To top it off when I bought the second truck my bank write check amount a little over bc we kept going back and forth on price the dealership hasn’t sent me the difference back in a check as promised I call try to speak to pan Holloway no answer I left message. So buyer beware I’m not trying to get back or anything like that m telling my personal experience whoever reads this can come to their own conclusions. Also for car buyers buying a car anywhere. 1). Always get a out the door price car dealers want you set on a payment amount by that they add percentage to your car loan if you finance through them never give your social security number til you get a out the door price it’s best to get pre approved for car loan before you go there 2) never pay the document fee it’s a rip off move they charge 799 negotiate it to a 100 or 200 3) on trade in s get a cash price for vehicle goto car max or another price appraisal site know what your trade is worth 4) at closing don’t buy their extended warranty they price gouge you they money off warranty’s they try to talk you into buying buy from a warranty company yourself 5) if they owe you something on your car like add on s like wheels,tires, sunroofs etc. don’t take your car home after buying let them the work first if it’s up to your standards then take it.5) never put cash down they can manipulate numbers to where with financing you’ll be just giving it away. Keep your cash and add it to your payment every month extra goes to the principal of the loan. If you have been wrong I suggest reporting to the federal trade commission they have a online form to repoTy incidence More

Never do business with this dealership again I got a brand new dodge challenger 2021 I ain’t really had it for a year I paid cash money which I still had the manufactory warranty on my vehicle I took it brand new dodge challenger 2021 I ain’t really had it for a year I paid cash money which I still had the manufactory warranty on my vehicle I took it there mind you this is my only transportation so from understanding I was told I was going to be put in a rental which I was but it was it was like pulling teeth they had me running back and forth telling lies the customer service and communication sucks at this dealership and for the owner to respond to my review on landmark dodge morrow saying i’m lying and it’s two sides to the story yes it is and mines is true they just don’t want to lose business!!! Im going to report this to corporate office!!!! More

They will lie to you and then not answer the phone, respond to emails, VM, or FB messages. respond to emails, VM, or FB messages. More

Don’t waste your time. They tried to hold my keys hostage to keep me there and played the game where they make you wait forever. Very old school car dealer tactic. And t They tried to hold my keys hostage to keep me there and played the game where they make you wait forever. Very old school car dealer tactic. And then started yelling at me for wanting my keys back. Horrible experience! Ended up buying my Ram at Ed Voyles. Much better experience! More

DO NOT PURCHASE Any Jeep product from here. I bought a 2021 in December of 2021. It has over heated twice since August of 2022. I bought a 2021 in December of 2021. It has over heated twice since August of 2022. More

Do NOT waste your time. I don't normally write reviews when I have bad experiences, but this one was so bad I had to. I buy way too many new vehicles and this dealership is I don't normally write reviews when I have bad experiences, but this one was so bad I had to. I buy way too many new vehicles and this dealership is the worst I've ever dealt with. I am entitled to Affiliate Program pricing at 1% under invoice price through my work. Additionally, I was fortunate that TrueCar sent me a bonus $1000 rebate applicable to the vehicle I wanted. I checked and double checked that these two things were stackable before I went to market. If they were not stackable I would have stopped here, but this was enough of an incentive to start the search. I got excited about the possibility of a new ride. I did my homework. I spent the weekend searching inventory and found the vehicle I wanted. Landmark had it. I made contact with the Landmark team and was told they didn't have the vehicle on the lot yet. However, they did have a more expensive build that was just "dropped off" and they could work a deal on it. I asked for the VIN so that I could research the build sheet. They sent the VIN very quickly - good job! Though it was a bit more expensive than the build I had inquired on, I decided to move forward. After all, I had Affiliate Program pricing and a $1K rebate. Through a series of texts (yes, this is all in writing), I told the sales representative everything he needed to know. I gave him my tax rate for the out-of-state tax calculation; I provided the control number for the Affiliate Program, and I provided the voucher number for the TrueCar rebate. I waited. When I heard back from the salesperson, the price quoted was more than the sticker price. The salesperson assured me that Affiliate Pricing and the TrueCar rebate had been applied. How was this possible? Well, that's still a mystery. They were unwilling to share the price breakdown and the invoice price on the vehicle. I asked, more than once, to see it so I could check the math. And when asked, they are required to provide the invoice under the Affiliate Program rules. They refused that request stating that they didn't do that for out-of-state buyers. I'm not sure why my home location is relevant for anything other than a tax calculation...I digress. I have done enough of this in the past to know that the invoice price is always less than the sticker price and I'm entitled to 1% below that....and then the TrueCar rebate should have taken the price another $1k lower. It should not be a mystery and it should be very simple - that's main point of the program; ease of purchase and price transparency. From my experience, the Landmark team is not very good at their job. To be fair, the salesperson did mention an environment package that may have changed the price. To what degree, I'll never know because, they would not tell me what it costs. I was also curious as to how an environmental package was applied to a vehicle that was just "dropped off." I'm assuming the environmental packages is one of those paint treatments...like TurtleWax, but far more expensive. I'll never know because I never got a price breakdown. I have since moved on and will take delivery of my new vehicle from another dealer very soon. Yes, they're honoring Affiliate Pricing and the TrueCar rebate and there are no mathematical anomolies in the price breakdown they provided. We have to be creative these days to get good deals...play the hand we are dealt in these times. There are many other dealers. There are some really good ones out there. Landmark is not one of them. Do your homework and don't waste your time. I hope others can learn from my experience. More