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Landmark Dodge Chrysler Jeep
Independence, MO
441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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441 Reviews of Landmark Dodge Chrysler Jeep
March 08, 2024
I have been a loyal customer for ten year, having purchased my Ram from Landmark in 2014. In October I needed the EPS replaced. They also replaced one of the front wheel bearings. Two weeks after purchased my Ram from Landmark in 2014. In October I needed the EPS replaced. They also replaced one of the front wheel bearings. Two weeks after I picked the truck up and was driving it to work on the highway, the wheel hub bolts had backed out and were grinding against the knuckle. I called the service department and was told that I could not prove that the newly replaced wheel bearing issue was their fault. I was stuck in Olathe and had to pay for another dealership to actually fix the wheel bearing and for a rental car. Once I had the truck back, I went to Landmark and spoke with Mike Jones in person, who made copies of my invoices from the other dealership and promised me a check. That was in November and after texting him for updates each month, he has stopped responding to me. I have called and left messages that have also been ignored. I am a supervisor and am very familiar with how check requests work. They typically do not take four months! I just want my money back for work that was not completed and could have caused more damage to my vehicle or MUCH WORSE. More
by Dustin
Employees Worked With
Mike Jones
Helpful March 07, 2024
To say the least I was not impressed with the dealership in itself nor the people in it other than Derek and Tucker from used cars. Derek and Tucker were both very friendly from the start. Tucker made sure in itself nor the people in it other than Derek and Tucker from used cars. Derek and Tucker were both very friendly from the start. Tucker made sure to communicate everything he knew about the vehicle along with doing everything he could to get me in touch with someone to get it fixed. I came to the building 45 minutes from me just for the person who I was supposed to speak with not to be there. As I was waiting Derek saw me waiting remembered me from two weeks prior, asked what I was there for and told me he’d get everything taken care of and to take my truck up to there shop. All around I would buy a vehicle from either of them again and have recommended them both to multiple people. More
by spencer.noblet
Employees Worked With
tucker & derek
March 06, 2024
Doug Fletcher is a lying, sensitive and petty manager. That can’t do his job over reviews. The owner Doug Fletcher is unprofessional. He is unable to provide paperwork of invoices and receipts he promised That can’t do his job over reviews. The owner Doug Fletcher is unprofessional. He is unable to provide paperwork of invoices and receipts he promised due to his ego. Your ego should never get in between professionalism. As an owner you should be able to do you job no matter what people said in a review good or bad. I truly believe if the customer was an older man and not a 20 year old she probably wouldn't be having to put up with a grown man's attitude over reviews. Failing to provide paperwork to prove a car has been worked on is crazy but what's even more crazy is you care about what someone said about you rather than fixing the problem. Lying about paperwork. Not prioritizing customers or service over a hurt ego about reviews. Unprofessional outside the building and over the phone. It comes across almost as if the owner is intimated and doesn't want to give clear answers. Not sure why exactly but has the time to respond to reviews but not email paperwork. You'd be better off fixing your own than dealing with the owner and getting an issue solved. And I hope you read it and I hope you know that your wrong. Just because your an owner doesn't give you the right to withhold information regarding a customers car that you insisted on providing. More
by Miyarobinson
Employees Worked With
Doug Fletcher , Karl Petersen
March 01, 2024
Worst customer service ever. Can’t even make simple repairs. Nothing like being threatened by service manager when you go in for warranty repair. Can’t even make simple repairs. Nothing like being threatened by service manager when you go in for warranty repair. More
by Samantha
Employees Worked With
Michelle
January 11, 2024
Bought a vehicle on 04/25/2023 They Still Have NOT Given Me A Title Yet , I have been to The Dealership several times and was ignored and no phone calls returned from Doug Flatcher , Today I Called D.O.R , Me A Title Yet , I have been to The Dealership several times and was ignored and no phone calls returned from Doug Flatcher , Today I Called D.O.R , And An Attorney, Bad Attitudes , Negative Energy and Incompidence Runs Rampid At Landmark , They should sell out to Max Motors More
by jonfrye684
Employees Worked With
Doug Fletcher
December 14, 2023
Great service. ..Tyler &Robbie took care of me got me in & out quickly. Landmark is the only place touching my Ram ..Tyler &Robbie took care of me got me in & out quickly. Landmark is the only place touching my Ram More
by Ryan
Employees Worked With
Tyler, Robbie , Karl Petersen
December 13, 2023
Absolutely terrible dealership in all aspects. Even going there as a kid, they tried to scam my mom tons of times. Also, recently they reported that my truck had been in a rollover accident, howev Even going there as a kid, they tried to scam my mom tons of times. Also, recently they reported that my truck had been in a rollover accident, however there was no previous records of this ever happening. They did this just to diminish the trade in value. I'm only 15 but let me tell you, I'm over scat packs and hellcats cause of this stupid dealership. Thanks for ruining everything! More
by piper
Employees Worked With
i dont know
December 10, 2023
Not very happy with my service . Took my vehicle in to get diagnosed, and they could not find a problem. They had my vehicle for a week then upon receiving my vehicle, they had retur Took my vehicle in to get diagnosed, and they could not find a problem. They had my vehicle for a week then upon receiving my vehicle, they had returned me my car on empty gas tank. More
by Jgallaer
Employees Worked With
Jamie
