I was casually in the market for a particular vehicle and visited Landmark to check out a certain option and see if it was worth the money. As it turned out, the vehicle that I had been looking at on their website for a while was exactly what I wanted. I didn't go in to buy, just research, but Landmark never pressured me at all. They just gave me the facts. When I left that night, I had an offer in hand that was a fair price for the vehicle and a more than fair price for my trade in. Over the next few days I researched comparable vehicles and book values. Both confirmed that the vehicle price was fair to more than fair and the trade in value they offered on my truck was excellent. In a nutshell, I didn't have to do any positional or tactical negotiating because Landmark gave me a great offer from the get-go. A few days later, when my wife mentioned she wanted to test drive the vehicle, we headed back and were treated with the same no-pressure courtesy. The financing process was completely painless and they gave us plenty of time to discuss everything privately at every point. One of the things I noticed about Landmark is that they only take in good cars. If you look at their inventory and check out the Car Faxes, all the cars on the lot are gems. We had a pre-purchase inspection done on our vehicle by a very reputable shop (Signature BMW) and the verdict was the car is in near-perfect condition (mechanically and functionally perfect, with a couple very minor dings that I'd already noticed and Landmark was up front about). If you go and look at cars at Landmark, you can be confident that they've been pre-vetted for you. The after-sale service was just as great. We had questions about some accessories and our salesperson was very responsive, researching extensively and trying to get us the best price he could even if it didn't mean buying through him. I also met both of the owners, and both were less concerned with selling the car and more concerned with making sure that I was a happy customer. It seems like this dealership is committed to establishing a word-of-mouth reputation for quality and service. Bottom line: We absolutely love the vehicle, sales staff, and service, felt we got a great deal, and would highly recommend Landmark to our closest friends and relatives.
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