My Review Of Langway Ford:
My sales representative David Hanes is a very professional and courteous gentleman. He’s a man of integrity and accountability. As a result I can rely on and trust Dave because of his qualities as a sales person, the service he provides and his reliability to communicate in a caring manner is what I admire most about him.
I will recommend Dave to everyone I know and have already done so on many occasions, as this is the second new vehicle I purchased from him at Langway Ford in two years. I want to thank Dave for such great service and Langway for employing an individual like him.
I do however want to address an issue, not a reflection on Dave but a suggestion and complaint toward Langway Dealership; I do wish Langway would honor their rebates even though it has changed over a day period. This didn’t make much sense to me, as I understand these rebates do not have a listed expiration date, and sales persons are not informed of the rebate expiration until the day of. This is not a good approach, but a deceptive sales tactic to make or force a customer to buy a vehicle that day because tomorrow the rebate may not be offered.
As a dealer these rebates are what help drive business I get that, but what drives business even more is a clear offering to allow customers the freedom to make a decision given a timeline for the rebate being offered. This, in my opinion would increase business even greater because the choice or decision is put back into the customers hands and the customer doesn’t get uncomfortable about the decision but more likely to with less pressure. It’s not a small purchase, therefore makes sense to offer a clear rebate timeline, unlike small purchases.
As a result I had to pay $500 more for the vehicle because of this policy or lack of and not happy; again not a reflection on Dave but due to Langway’s policy. I feel that Langway should honor the rebate or accommodate me as a customer as I was ready to purchase the vehicle during the rebate offering but wanted to mull it over a few days and then was deterred by inclement weather, only to find out a day later the rebate was no longer offered. If I knew when the rebate expired I would have made the choice either way but then be ok with the additional $500 by my choice knowing that it expired pre-hand. Instead lost out because I was not given the choice, it's at this point not even the money its the principal, I believe you get my point here and hope that Langway considers this suggestion and comment. It appears that it means more to Langway to get the additional $500 than to satisfy me as a customer, because when asked, after being a return customer they wouldn’t accommodate me and honor the difference.
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