The "sales" department helped locate 2 cars I was interested (not on the lot). They quickly took a deposit for the purchase of one and then called 36 hours later to tell me the car had already been sold (because they never submitted the paperwork!). To make matters worse, they then told me they couldn't get the 2nd car I was interested in because the "other dealer wouldn't call them back". After making several calls, it turns out the "other dealer" was a pleasure to deal with and they refused to work with Lannan for a variety of reasons that are now obvious to me.
Bottom line, Lannan took a deposit (and are still holding it) for a car they forgot to process and then (tried to) prevent me from buying the 2nd car I was interested in because they couldn't sell it themselves... clearly indicative of how they feel about their customers... after calling a few other dealers, it sounds like this is common practice for Lannan.. I would strongly advise seeking another dealer if considering a new car purchase.
I Recommend This Dealer:
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