Our experience here was a nightmare. Yes they were super friendly, but after the deal went sour, no one greeted us, and it was like we stood out. Problem that happened here, was first the dealership when we sat down and talked, we told them straight from the beginning that we had bad credit, and we are not trying to ask anyone to be a co-signer. LHM reps kept telling us no worries, we'll get you a car today no prob. Well long story stort after numbers were thrown at us and we agreed to go with the deal, Dealership put us in a Brand New 2014 Dodge Avenger. WHOA! We were super excited! First time ever owners of a brand new vehicle. Well after 2 weeks of having vehicle, the dealership was hounding my references to get hold of us, (our hm line was down) and we got an email from their credit finance manager and in the email all it stated was "YOU NEED TO CALL ME BACK" end of email. Wow...so professional. hmm anyway then I was able to call them and the response we got was " Well looks like you have to give us our car back and you take yours, when can we make this happen"? Apparently, after the DEALER put us in this brand new vehicle, who ever they tried to finance the car wouldn't finance us and so there was nothing they wanted to do other than get their vehicle back. I felt horrible, After already explaining to these people from the beginning about our credit situation, and yet they still gave us a vehicle and we had it for 2 weeks. Then I received a letter stating that they want us to pay an amount for every mile we put on the vehicle. WOW really, you are going to CHARGE US for a deal that YOU put us through and because YOU folks did not do your job right, we're being punished?
I emailed the General Manager of the dealership of my concerns, my issues of everything that happened, and til' this day STILL NO RESPONSE! ( Not surprised) Needless to say we turned in the beautiful car, got our car back and all was said to us "sorry it didn't work out, but come back when your credit issues are worked out".
I will not recommend anyone to take a deal with this dealership til' THE DEAL IS REALLY FINAL! we having no idea really what goes down with the dealerships, all we knew was hey you were approved for this, CONGRATULATIONS ON YOUR NEW VEHICLE take it home and thought we were all done. NOPE apparently the deal isn't done. Our sales rep that first helped us, Nate and Evan were awesome, yes they helped us as far as they could, but when it came down to the managers and signing, I feel that we were treated great at first, but after the so called deal was not official, we got the cold treatment, we stood out like a sore thumb! I will NEVER go back to LHM Bountiful EVER!!!!
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