Thank you for your review! I'm glad we are always able to provide you great service on all your visits. We appreciate your loyalty and we look forward to your next visit! -Scott Brewer, General Manager
That is awesome! Glad to hear that Andrew was able to make this process as easy as possible and get you a great deal. Feel free to contact us if there's anything else we can do for you. Scott Brewer, General Manager
It is always great to hear from customers that had a smooth and easy car buying experience! I'm glad Emily and Chris were also able to assist you through the whole process. Congrats and enjoy your new vehicle! -Scott Brewer, General Manager
I used the Costco Auto Buying Program. It was transparent and Chris Williams was truly exceptional in making the process easy and painless. I will be back the next time I'm in the market for a new car and would highly recommend LHM Downtown Toyota to my friends and family.
Denise, it's always great to hear from a satisfied customer! I'm glad Chris made the process extremely easy for you, that is always our goal. Thanks for your review, enjoy your car! -Scott Brewer, General Manager
Nick is totally familiar with your products. I have never had a salesperson explain every button and switch so patiently and through. My wife could not stump him with her detailed questions. He is also very personable. Edward Payne
Edward, thank you for your review. I'm happy to hear that Nick was able to give you a wonderful experience taking care of you and your wife's needs and answering all your questions in full detail. I will make sure to pass this along to him. Scott Brewer, General Manager
"Other than a few hiccups I got done what was needed"
I took my vehicle in for a 6 month service and replacement of rear passenger exterior door handle. During the servicing and found my tires required replacement and also asked about the extended warranty for the rear hatch that had a problem. At the end of the first visit I was informed that they needed parts that weren't available and set up another appointment for 2 days later. I went to the next appointment and had all but the tail gate repaired and was told I needed to have the vehicle in the body shop as it needed to be painted. After I left and later that day I went to open the door that had the handle replace and the door would not open. I went back and made an appointment to have it fixed the next day. I dropped the vehicle off and a little later I got my vehicle back with handle working as advertised. The customer service was great and was doing what was needed to satisfy my needs.
Thank you for taking the time to share your positive experience with us. It is our goal to provide great customer service and make sure we get our customers taken care of during their visits. I appreciate the patience you had with us while waiting to get your vehicle repaired, and I am happy you were satisfied with the results. If there's anything else we can do for you don't hesitate to reach out. -Scott Brewer, General Manager
Merrilee, thanks for this review. I am very happy to hear that you had a positive experience with us and received great service from our staff. Don't hesitate to contact us if we can do anything else for you. -Scott Brewer, General Manager
I had my Rav 4 in for a oil change, rotate the tires, multipoint inspection, top off the fluids and a car wash. They did a good job except for the car wash...I had some bird dung on the hood and it was not scrubbed off...a minor issue but noticeable.
Thank you for sharing your positive experience with us. I'm glad we met your expectations and I'm sorry that we missed a spot on your car. Feel free to bring it back in so we can take care of it for you. -Best, Scott Brewer, General Manager