Chris gave exceptional service from beginning to end. He answered all my questions and his personality is unmatched in every way. The only part I was not very satisfied with was the length of time it took- I was at the dealership for three hours, left for an hour so I could eat, then came back for another 45 minutes.
Overall, I did have a wonderful experience and I will absolutely buy another vehicle here.
We're glad to hear our team was professional and helpful during your visit. It sounds like Ron and Mykyl ensured your 100% satisfaction and were able to help you find the perfect vehicle. We're happy to hear this and we hope you enjoy your new vehicle! -Scott Brewer, General Manager
This is the second car we have had the privilege of leasing from Downtown Toyota.
The professionalism displayed by every employee we encountered made the experience probably one of the best we will have this year.
We sincerely feel we have made friends and a positive feeling that Downtown Toyota is not only a dealership but a great neighbor. You have our heartfelt thanks.
Debra and Wes
Thank you so much for the kind words. We work hard to make sure we are providing a great car buying experience for all our customers and we're happy to see that we are doing something right. We value you as a customer and we deeply appreciate your business and loyalty. Enjoy your new vehicle! -Scott Brewer, General Manager
Thank you! We appreciate your positive review and we are so glad we could provide such a great car buying experience for you. We'll make sure to pass along to Andrew as well. -Scott Brewer, General Manager
I had a simple oil change that manifested into big mechanical issues with my car post service. I hadn't even driven 10 miles when the problems started. I limped my car back to the dealership the next day and service advisor Tim McMichael got my car in and repaired (it was an easy fix) with no charge...that's integrity!
Wanted a new RAV4 Hybrid but couldn't agree on price. I left and told the salesman to call if they could meet or beat my request. They called with an agreeable counter offer and I drove away in the 1 vehicle I wanted that same evening.