I purchased a crossover vehicle from them little over a month ago. Matt ( I can't remember his last name ) was the salesman that helped me. He was very polite, friendly, and patient. Matt helped me get the crossover I wanted. HOWEVER, the crossover I just had purchased had not been cleaned from the previous owner. So, off it went to be washed on site. On my way home I noticed that possibly someone had used a dirty towel to wipe down the inside. Streaks and smears everywhere. I know it was close to closing time, but any job is worth doing right. I ended up re-cleaning the interior when I got home. Also, my trade in had a full tank of gas. 40.00 worth of gas! The crossover was totally empty. The gas light was on. I was only given a 10.00 gas voucher! I just committed to purchase a 21,000.00 vehicle and I was told that is all they could give me because a salesman was caught stealing the vouchers. I guess I don't understand what that has to do with making it right with a customer? My last concern is the office staff. Some of the young ladies customer service skills could use some improvement. You don't call a customer and demand they bring the vehicle back in at the dealerships request for a warranty inspection at the drop of a hat. You make them aware of the situation and let the customer decide. I felt like I had done something wrong or something was not on the up and up. This kind of made me question the integrity of the dealership. I hope this was informative.
I Recommend This Dealer:
Matt, Sales Managers, girls in the office
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