Laurel

Reason for Visit: Sales

I recommend this dealer: No

My Review of Laurel:
Hi,
I couldn't have asked for worst customer Service than this. What happened is:
I'm in the market for used BMW 5-series. I spotted a car on this dealer's website that I thought suited my need. I called them and talked to a sales person who said they don't have that car anymore but they do have another used 5-Series, and told me the price for that car. I said to him that it's a bit overpriced as other dealers have same car with more than a couple of thousands less. He asked if I can go to their location, do a test drive and negotiate in person then probably they can do something for me. So I scheduled an appointment for test drive....
(At their Location, after usual greetings..)
Him: Please be seated
Me: Thanks
Him: Mr. XYZ, You said you're looking the car in XYZ range right?
Me: Yes!
Him: This car is priced at ABC.. If you can not buy the car at that price then, you know, there is no point of test drive!!
Me: (Regaining my senses after such an unexpected comment) Ok then.. Have a good day!
Him: You too sir (!!!!!)

(My point is If he would have told the same thing to me on the phone, I would not have to waste my time going to their location)

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Laurel:
I have dealt with Scott on several occassions and he ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW from another dealership (used car) but Laurel has always serviced my vehicle right the first time. Scott even takes the time to go over my bill and make sure I understand all work completed and also to make sure I agree with the service and the final tally of the bill. If I am not satisfied, he will make adjustments to ease my pain. Thanks Scott.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Laurel:
This dealer was a nightmare from the start. They advertised one price but changed the price when I drove there. I bought the car anyway. The buying process was not a friendly one. The paper work was all wrong, the licensing was wrong, etc. Guy, the manager, is not customer service friendly at all. The service dept. is just as bad. I had to bring the car back multiple times to get a simple problem fixed. They goofed up the car (they did admit to it) but refused to fix THEIR MISTAKE. It was my mistake to buy from them and get service from them. My other two BMW's were from Patrick. In the future I will stick with Patrick. Avoid Laurel BMW like the plague. The Hyundai dealer will have better customer service.

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