Read Reviews Lawless Chrysler Jeep Dodge Ram SRT

Lawless Chrysler Jeep Dodge Ram SRT

Lawless Chrysler Jeep Dodge Ram SRT

196 Lexington St
Woburn, Massachusetts 01801


Sales: (781) 376-2500
Service: (781) 376-2500
Parts: (781) 376-2500

Lawless Chrysler Jeep Dodge Ram SRT
Manufacturers: Chrysler, Dodge, Jeep, Ram, SRT

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.4
  • Pricing:

    4.3

24-Month Rating

based on 78 reviews

4.5

4.5 out of 5

233 lifetime reviews

Lawless Chrysler Jeep Dodge Ram SRT

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Certified: Lawless Chrysler Jeep Dodge Ram SRT

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Lawless Chrysler Jeep Dodge Ram SRT has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Lawless Chrysler Jeep Dodge Ram SRT

Lawless Chrysler Jeep Dodge Located in Woburn MA, provides the residents of New England and the greater Boston area with fresh new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our professional and well trained courteous staff is ready to assist you with any and all of your automotive needs.

Lawless Chrysler Jeep Dodge is a Chrysler Jeep Dodge Five Star Dealer and we do our utmost to make sure that each and every one of our guests feels completely satisfied. We bring over fifty years of professional sales and service to the community. We have the knowledge, experience and strong desire to ensure our customer gets the best in quality service.

Lawless Chrysler Jeep Dodge Dodge is a family owned and has been in business for over 50 years. We are one of the few Chrysler Jeep Dodge Dodge Dealers to receive the prestigious honor of being an "Elite" Five Star Dealer in the entire Northeast and are driven to go above and beyond the expectations for our customers.

We have completed upgrading our building to meet the needs of our customers. We have added new and innovative technology; Wireless Web connection and big screen TV in our new Customer waiting area, Our Service and Parts Departments are open for full service on Saturdays from 8:00 a.m. - 4:00 p.m., Our State of the Art Facility includes in its design Handicap Accessibility, and a Huge squeaky clean selection of new and pre-owned cars SUVs and vans.

Your #1 internet discount dealer.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:30 PM

Tuesday: 9:00 AM - 8:30 PM

Wednesday: 9:00 AM - 8:30 PM

Thursday: 9:00 AM - 8:30 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Shuttle Service
Free Coffee Television
Free Drinks After Hours Drop-Off
Free WiFi Rental Car Service Onsite

SxySadie
1/31/2013 10:29:01 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brent LaCapria
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

I had a fantastic experience at Lawless from start to finish. Brent was a great person to work with. He kept me informed through the whole process. I will definitely be coming back to Lawless for my next vehicle. And hopefully Brent will still be there to make the next time just as enjoyable.

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RockCrawl1941
1/30/2013 7:46:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brent LaCapria
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

I recently went looking for a new Jeep. Typically I would shop around based on best price. Lawless had prices competative with other local dealers. I stoped by one other dealer before going to Lawless. Instantly felt that much more at home at Lawless then I did my previous stop. I was greated instantly as opposed to waiting 10 or so minutes to even be looked at my last stop. I must have been offered something to drink about 5 or 6 times (very hospitable)! But over all my sales rep Brent was very knowledgable about his product upfront and honest and very kind. So over all I got a great price a great Jeep and someone who made my car buying experience very enjoyable! I would recommend this place (and Brent) to all my friends and family.

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missplacedinma
1/30/2013 10:38:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris ChapmanChris Chapman
Dmitar KastelovDmitar Kastelov
Jaclyn McCarthyJaclyn McCarthy
John OglesJohn Ogles
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

Last year I was shopping for a Jeep Compass and went to a dozen dealerships and a friend recommended Lawless as she and her husband had purchased several jeeps over the years from them. I was not getting the price I wanted anywhere and I knew exactly what vehicle I wanted, color features etc. When I arrived I met Dmitar and he was extremely helpful and they had the exact car I wanted. I told him what I wanted to pay. I had a bad experience with the sales manager at the time and left but Dmitar saved the sale. We maintained a relationship since and I have sent him several referrals since. Everyone who has gone to see him has told me how professional and great he is to work with which is important as these are not only friends but business contacts. A few months later my boyfriend decided he loved my jeep so much he wanted one and we began hunting again. Dmitar knew what we wanted and when the perfect Grand Cherokee came in he called us and we bought it that day. We would absolutely buy another car from him. He is always friendly says hello when we come in for service. Lawless is very lucky to have him.

Thank you.

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antgig
1/29/2013 2:49:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brent LaCapria
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    4
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

Recently leased a new Grand Cherokee with Lawless and worked with Brent. He was extremely helpful when explaining the differences in the options available to me with the different 2013 models. When it came time to talk about lease terms after finding the right car for me, Brent worked with me to find the right lease for me while staying with in my budget and getting me a great deal on my trade-in. I would do business again with Lawless because of their friendly staff, in particular Brent, and will definitely recommend them to a fried/family member.

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petuniabug13
1/24/2013 4:56:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kevin  ArsenaultKevin Arsenault
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

After visiting numerous dealerships, I came to Lawless Jeep on recommendation from a previous customer. Upon arrival met Kevin Arsenault, he was knowledgeable, professional and efficient. I explained to Kevin what I was looking for and that I was not interested in the car dealings that go on in most dealerships. Kevin was very straight forward. After reviewing inventory and a viewing a few jeeps, we found an in-stock Jeep Wrangler Sport 2 -door from their inventory. It was a pleasrure to deal with Kevin and the dealership. I would highly recommend him and the Lawless dealership to my friends and colleagues.

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llm1234
1/14/2013 7:03:49 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phil OssinoPhil Ossino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

buying my jeep was a very pleasant,relaxing,enjoyable experience thanks to phil. his friendly,calming knowledgeable attitude was appreciated. he made me feel that my needs and what i really wanted was all that mattered. i walked away HAPPY to be in my jeep again. last exp with another dealership left me not so happy. absolutely recommend this dealership and phil ossino.

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rongrif
1/11/2013 9:27:40 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dmitar KastelovDmitar Kastelov
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

Great Experience For My wife And I Ever Had Buying A Car - We Were Very Lucky We Had Dimitar Kastelov For Our Sales Person He Made Us Feel Like Family,He Took Care Of All the Details ,We Went On The Internet And Found Lawless And They Had what We Wanted ,We Are From Out of town, We Called Them One day Went Down The Next Day and Purchused our car ,We Got A Good Price On Our Car.So If Your Looking For a Car And A Great Price Go To Lawless And Ask For Dimitar ,We Love The Place

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dboudreau
1/10/2013 10:37:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane BoucherShane Boucher
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

Having purchased brand new cars in the last 10 years from Infiniti and Audi, I can honestly say, Lawless has them beat hands down on the entire dealer experience. My sales specialist, Shane Boucher, made it the best car-buying experience I've personally ever had. Why? Because I didn't feel one iota of the typical underlying "sales pressure" that is generally impossible to avoid when buying a car. He started by asking me several key questions (such as what I liked most about my Audi) and his listening skills enabled him to then truly understand what's important to me in a vehicle. The test drive wasn't rushed at all, and most importantly - the genuine, patient and helpful demeanor didn't end when the papers were signed. In fact, as the doors were being locked several hours later, Shane was still in the lot patiently reviewing the multitude of features in my new Charger R/T Max AWD - covering not only the major components, but even the most detailed settings (such as making sure it was programmed to turn on the heated steering wheel & seats when I remote start). By the time I drove off the lot I actually knew how to use the navigation, sound, phone and bluetooth as if I'd been driving the car a week (this is quite the opposite of my experiences at both Audi and Infinity by the way, they each gave a lick and a promise and you're off - pulling over repeatedly to figure things out). I didn't pull over once on my ride home. Thanks again Shane. You're a gem.

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Ali S
1/9/2013 8:01:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

Great car buying experience, no headaches and no games. Friendly and very co-operative staff. James, AKA "Jimmie" was great, we made the deal final in a very short time. Thanks.

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Nala123
1/8/2013 12:20:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phil OssinoPhil Ossino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lawless Chrysler Jeep Dodge Ram SRT:

Phil was a pleasure to work with. He was sincere, honest and considerate of my time through the process of purchasing my Jeep. He took the time to go over everything in detail so there were no hidden surprises. I recommend him to everyone looking to purchase a vehicle. It was a great experience from start to finish.

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