Lawrence Lexus

Reason for Visit: Service

I recommend this dealer: No

My Review of Lawrence Lexus:
I bought a preowned 2002 IS 300 from this place and it was great. I took into server and what the heck?!? The lady that sits across from the service desk secretary is the most nasties son of a b%itch I ever dealt with. My passenger side roof handle was popping out and there was a recall on it so I went there and dealt with Sue who didn't bother to look at my car and just ordered the part. Mind you my car was parked right behind HER! she could of just got off her fat a55 and looked to see if the right part was ordered. So anyway a week later I come back and lo and behold they ordered the wrong part so again I'm sitting with this jerk lady and she starts yelling at me that I told her the wrong part. I told her to get up and go look at the dam car and you'll see what part I need and not to ask me because I'm not a lexus expert like her. Stupid b1tch, Don't ever go here to buy or service your car.


Go to Difeo lexus they are the nicest and friendliest staff I've ever met and they are so professional and go the extra mile to help you. I wish I could of bought my car their instead of at lawrence so they could of gotten the business. Hello toyota if you are reading shut lawrence down they are disgracing the Lexus brand name.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lawrence Lexus:
I have bought six cars from lawrence lexus.Everytime I'm in for service while sitting in the lounge, I always hear the GM Brain Bennet yelling and putting down his staff even through the lounge's door.I think they need to make the walls and doors thicker so the customers like myself don't hear that nonsense.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lawrence Lexus:
I would never buy a car from Craig, he thought he knew it all.Since when have they let little boys sell overpriced toyotas.Oh, I bought my ES at LEXUS OF CHERRY HILL. BUYERS BEWARE OF CRAIG.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lawrence Lexus:
The service department at Lawrence Lexus is completely disfunctional. You describe your problems to the service rep, who writes it down without understanding it and then explains it to the mechanic, who rarely understands what the problem is and in any event does not fix it and the service rep never checks whether or not the mechanic actually fixed the problem. Examples... On a routine service they lost the middle rear seatbelt under the seat. I asked them to retrieve it on my next service visit and they said they would but when I got home I discovered they didn't. Same thing next visit, but this time I checked before I took the car home and then they summoned the mechanic out from the garage to fix it in front of me. Same thing with a vent cover that popped out during their service, or the navigation system registration error, it took three tries for them to fix each of those trivial problems. Now I've learned my lesson and always check their work when I pick up the car. Normally I take the loaner car but last time I sat in the lounge while they did their work, where I saw a graph of how many lexus-certified technicians they had versus what their lexus quality ratings where, and both were in a steep decline. Hopefully lexus headquarters will make them get a new person to manage their service department, because it is AWFUL and it is giving lexus a bad name.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lawrence Lexus:
How can a dealer lose the paperwork for a finance agreement.. Well this one did.. Lose the paperwork lose the title.. I m surprised they didnt lose the car.<br><br>General Manager is supposed to arrange an appointment to see him and correct the problems . E-mail can verify that. &quot;I ll contact you in a few days..&quot; Have you heard from him? I didn t.. <br><br>This was one of the many mistakes made at this dealership.. 14 cars later I learn my mistake and what a mistake.. Ray Catena is opening in Manalapan soon.. Take your business there just a short drive away

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lawrence Lexus:
Kevin is a great salesman. He keeps in touch with you and he follows up well. I purchased my last 2 vehicles from him and everything ran smoothly and like the previous post said, he understands what customer service is all about.<br><br>Delivery promises are kept and Kevin makes the entire car buying experience enjoyable (which is unusual when buying a car).<br><br>The service department has always been good to me and it's easy to make an appointment, get a loaner car, have your service done and pick up your car as promised. So far I have been lucky in this area too.

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