Got an online price certificate for a vehicle as follows: for $36,395. Member Discount - $300. Total Dealer Fees $999. Your TRUEPrice$37,094. Sales person was very friendly and helpful. Once I decided to purchase based on the online price certificate, I was presented with a piece of paper that merely said what my payment would be (more than $800). This immediately set the tone. I asked for an itemized quote that is standard in MOST car lots that provides all costs and a total. The salesman began pacing back and forth and whispering with one of his colleagues. He kept coming over and apologizing for the wait. I was eventually given a new quote after 30 minutes or so that was for $51,616.22. I told him that this price was well over the price certificate. Eventually I was given a final quote as follows: $37,094 + 999 dealer fees (At this point they have charged me $999 twice) + inclusion fees $2,394 (what are inclusion fees?) + $749.22 taxes (after subtracting my trade in difference) + $ 281 license fees. Total $41,517.22. The price was $3,393 more than the "guaranteed" online price. The salesman told me that the price of the vehicle was mistakenly reduced too much online. I could not and still cannot believe that the staff inflated the cost of the vehicle instead of honoring the price that I was supposed to be guaranteed. I declined the offer after 3 hours in the store. Bad business all around. I will never do business in this establishment ever again. It is unbelievable that they are so boldly dishonest. On my way out I asked for a copy of the pricing quote. The quote clearly shows where I was charged twice for the same thing. Unbelievable.