First off I'm not going to put names out there. Not trying to get anyone in trouble. I just want my car fixed, that's all.
Now to start off, took our 2013 mopar dodge dart to the service center because the check engine light came on. My wife was told that it was a bad spark plug, no big deal not their fault. My wife brings it in to get the spark plug changed, at most 2 hours. Well 5 hours pass and we go ask them what's the deal, well apparently they had to drive to Pensacola (45 to and hour away) then drive to Crestview (another 45 to and hour) then back to the dealership (about 30 to 45min) for the spark plug. Well I don't work nor have I ever worked for a service center but I would think if we knew about the part needing changing, we would have it on hand when we tell you to bring the vehicle in. But that's just me. Finally finish the job and couldn't complain about it, at least we thought. Well 2 days later I noticed damage to the front bumper, (which is why i recommend them to do a walk around with the customer before and after to check for damage, to cover both parties) so i called the service center. They told me to bring it in that day (mind you it was already 3pm and they close at 6) or bring it in monday. I opted for monday. Bring it in the gentleman tells me to go get a price quote from a collision center. Went there and got a quite (775.00 was the quote), I told the collision center to fax it to dodge. I called dodge back to let the know I was done and the quote would be faxed out. The gentleman then told me he would get back to me by the end of the day (probably about 1pm when I left the collision center). Well what do you know I didn't receive a call on monday. Tuesday rolls around 1 pm I call dodge and ask them for a update, well the same gentleman I spoke to the day before, told me that he didn't receive any fax from the collision center. So I call the collision center and asked if they sent it. The woman told me they did send it and received a reply from dodge (haha sorry that's funny to me) so I asked her to resend it, so they did. Once again I call dodge back and let them know it was sent. I was told AGAIN, I would receive a call by the end of the day. Well guess what? Nothing again, so I call about 6pm, the same gentleman tells me "oh, I just received the email and fax" I'll give you a call in the morning. Take a wild guess what didn't happen again. So 1 pm Wednesday I call back. I talk to a different gentleman. Well he tells me that part of the delay is his fault. OK cool and he would get with the mechanic who fixed the car and the other guy I've been talking too, and he said he would get back to me within the hour. To my shock he actually did. He told me to bring in the car Tuesday (today) to have their paint guy repair it. He said by 9am would be best. Well that tells me that it's more than likely going to be some shady repair, like stripping clear coat til the scratches are not visible l. Now I could be wrong, but with how this whole experience is going, I wouldn't put it pass them. So I bring the car in at 9 am. They tell me it could take a while to repair. Something to do with the weather and the paint. So they offered me a ride somewhere, well I live an hour away from the dealership, so I didn't want to have them drive me way out there. So they took me to the place I work. I hung out there until 12. Had a friend drop me off back to the service center so I could check on progress. Walk in the door, first thing said to me. Mr. Blah blah blah what are you doing here already. (Once again funny to me) I told them I wanted to check on the status of the repair. I was told that they are waiting on their paint guy. So I said, the process hasn't even started? They say something about the weather and paint And that's why they've been waiting. So I ask "well why did you have me bring it in at 9 if it wasn't going to be fixed til later in the day" well at this time a man states "sir I was the one you talked to, there must have been a misunderstanding about you bringing the car in, I told you to drop it off for the day for the repair". So i ask "well is this going to be fixed today? They reply," i would like to think so" ok I can say that I might have misunderstood him, but either way, they could have updated me with the fact that they still haven't started. Then I might have taken the ride home. I mean that's 6 to 7 hours of wait time. So he says that I can either wait for the repair today (which might not even happen) or bring it next mon-tues. So at this point I'm more than irritated about the situation. So I tell them I'll bring it back next week. At least this time I know what to expect. Oh and I forgot to mention that after finding the damage to the front bumper, I checked over the car more. I found a tool on the windshield. Looks like some kind of seal pick or something like that. Pretty much a screwdriver handle with a hook at the end. So I give it to the gentleman, stating that I found this. Well he seemed like he could care less " I'll talk to the guy about it" yea, I'm sure you will. Hell, if I hit a bump wrong or something and that thing flies out and hits someone else's car. It's on me. But why would he care, just works in the service center right? Either way, this service center needs BETTER COMMUNICATION with customers and act like you care about their jobs. Sorry I was such a burden on your life, to try and correct mistakes made by your company. Also if when you tell someone to "just drop the car off for the day" I know it might be crazy, but people have lives and things to do, other than wait for your paint guy. You don't have a car to let me drive until you fix mine? Only seems fair to me. But what do I knwo, just a dumb customer right? Because that's what you guys made me feel like. Now not all I'm sure are like this but the ones I talked to were either "whatever" about the situation or lacked communication. I've had 4 vehicles from Lee dealership. One Subaru and 3 from the dodge location. This is the worst experience I've had. I never write reviews but this one had me upset.