Read Reviews Lee Chrysler Dodge Jeep

Lee Chrysler Dodge Jeep

Lee Chrysler Dodge Jeep

541 Mary Esther Cut Off NW
Fort Walton Beach, Florida 32548


Sales: (850) 244-7611
Service: (850) 244-7611
Parts: (850) 244-7611

Lee Chrysler Dodge Jeep
Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.3
  • Friendliness:

    4.7
  • Overall Experience:

    4.5
  • Pricing:

    4.5

24-Month Rating

based on 21 reviews

4.6

4.6 out of 5

22 lifetime reviews

Lee Chrysler Dodge Jeep

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Certified: Lee Chrysler Dodge Jeep

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Lee Chrysler Dodge Jeep has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Lee Chrysler Dodge Jeep

Welcome to Lee Chrysler Dodge Jeep
We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Lee Chrysler Dodge Jeep is one of the leading Chrysler, Jeep, RAM and Dodge dealerships in the Crestview, Wright and Destin area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! At our dealership, you can choose from all the new Chrysler, Jeep, RAM and Dodge models including 200, 300, Town & Country, Journey, Nitro, Caliber, Grand Caravan, Grand Cherokee, Patriot, RAM, Wrangler and more. At our Chrysler, Jeep, RAM and Dodge dealership we strive to bring you low prices and reliable new and used cars.

Our Location

Sales/Showroom

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 7:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Express Service Shuttle Service
Free Coffee Television

ChrisTurner
3/7/2013 1:22:44 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Service Department
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Lee Chrysler Dodge Jeep:

I live about half way between 2 Dodge dealerships, Lee has a longer travel time due to traffic so my fiance' and I bought my car at the other dealer. After having a problem not be even diagnosed, I bit the bullet and braved the FWB traffic to take it to Lee, the service staff jumped on it right away and didn't feed me any bull about not being able to diagnose a stored code, they even brought in the Chrysler Engineering group to assist. Even though it took a couple of trips and a couple of faulty parts, the car is fixed and these guys have my respect. Lee will do any and all maintenance to my car. The service department was so outstanding, the next time I am in the market for a new Dodge I will buy from there.

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aridenour
12/5/2012 3:35:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kim Erck
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lee Chrysler Dodge Jeep:

I came to the dealer with a list of trucks in hand and a budget. Kim Erick was the salesperson who helped me. She hunted down 2 trucks that I wanted to look for for 2 days at all the dealers that they work with. This is the second used vehicle that I have ever bought, and they were extremely helpful and the pricing was much less than what I expected. The finance department adjusted the price to fit in my budget. I will be going back to this dealership when I am ready to purchase my next vehicle.

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WRogers
11/10/2012 12:00:57 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ashton Mack
and the mechanic was Jeff
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lee Chrysler Dodge Jeep:

Lee Chrysler is a great distance from my home, so I am a regular customer of a competing Chrysler dealership, but I wasn’t satisfied with the quality of service I was getting, so I called and made an appointment with Lee Chrysler. My Service Advisor was Ashton Mack and, compared with my regular dealer, he took a lot of time to discuss with me what my car needed prior to my handing him the keys. He also remembered me from an earlier visit months ago. I told him right then that he seemed to know his job extremely well, because he was able to diagnose problems from just my description. He arranged a rental car for me while mine was being worked on, and when I came back that evening, it still wasn’t finished yet, so he stayed late until it was done. A lot of work, including a timing belt, was all being done in one day so that I could drive all the way back home that evening. The mechanic Jeff also stayed late, and even though it was past 5:30 pm he didn’t rush; I watched him checking each item carefully, and sometimes going back and improving it, until he was satisfied that it had been done right. This was first class service, much better than at the other dealership. Then when the work was done, everybody else had already left, so I thanked the mechanic and asked his name, then Ashton handed me the bill and gave me a chance to read it carefully, without any rush, and ask a few questions. The final bill was so reasonable that I felt like it was Christmas! It’s a long drive, but it’s worth it, so I will definitely go back to Lee Chrysler in Mary Esther Florida for my next service appointment. Thank you.

-William Rogers

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GoPakGo1252
11/5/2012 5:10:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bryant Davis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Lee Chrysler Dodge Jeep:

On October 26, 2012 I had no intentions on buying a new or used car. Me and my mother were buying time before going to take care of unrelated business. As we drove down Mary Esther Cutoff, she told me to turn into Lee Chrysler Dodge Jeep and look at cars. I really didn't want to go to the car lot but there was nothing else to do so I agreed. We got onto the car lot and there were tons of appealing vehicles. We were greeted by Bryant Davis who insisted we took a look at all the features of the 2012 Dodge Charger. After Bryant showed us the features of the vehicle, he insisted we test drove it. Even though the vehicle was appealing and had all the features you could imagine in a vehicle, I still had no intentions of buying it. When we returned to the car lot, I noticed a 2012 Dodge Challenger that I did not want to leave without. I test drove it and fell in love. Me and my mother gave Bryant a price we would pay for it and in a matter of time, we were signing papers to bring it home with us. Bryant's hospitality, kindness, and ambition to get us the vehicle at the price we were looking to pay for the vehicle is why I'm the owner of a 2012 Dodge Challenger.

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Mdenton
11/3/2012 1:27:29 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Steven JarrellSteven Jarrell
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Lee Chrysler Dodge Jeep:

Brought my jeep down to the Lee dealership on 9-12 with a small miss. When they finished working on it, they charged me over $500 for replacement of fuel injectors. I went down to the dealership that week to pick up and when the jeep was started, it sounded like they had left something in the engine as it made loud metal to metal noise. My jeep never made any noises when it was dropped off. Only had a small miss. I had the dealership salesman listen and left with them. When I received a phone call that Monday, they stated that the camshaft was worn and the noise would actually get quieter as it got warmer. They explained to my wife that it was "fine" to drive and that it would not hurt the jeep. I had them put the valve cover back on and had the jeep towed to a local repairman. When he pulled the valve cover off, the push rod was bent badly. The jeep was not making a single noise when it was dropped off at the dealership. Now it need a new engine. All this for a small miss. I would never do business with this dealership again. They are very unethical or they are incompetent. I left word for the Operation Director to call me regarding and he has not returned my call. Worst service department I have ever dealt with. Avoid business with this dealership at all cost!!!!!!

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Response From: Lee Chrysler Dodge Jeep
Added: 11/20/2012 1:47:50 PM

The vehicle came in with a misfire code. Upon diagnosis, the technician advised that it could be a problem with the fuel injectors, but to know for sure, it would require us taking the engine apart. Mr. Denton elected to begin with the installation of the fuel injectors, as that was the least expensive option, and see if that fixed it. Unfortunately, that did not fix the problem and, it became apparent that it was an internal engine issue. We advised the customer that without tearing the engine completely apart, we could not fully know the extent of the repair, but we could see the lifter was not moving. The customer decided to get a second opinion and had the vehicle towed to another shop. That shop told the customer that the push rod was bent because it had been over tightened, but it actually is not possible to over tighten the push rod in that model Jeep. We tried to explain to Mr. Denton that it was all part of the original issue with the vehicle, we just never were given the opportunity to finish diagnosing and repairing the problem. We offered to do the work for him at a significantly discounted rate, but he declined the offer and instead wanted us to reimburse him for the repairs that he had done on his vehicle at another shop. We are neither unethical nor incompetent and have a team of Chrysler certified master technicians that specialize in servicing Chrysler, Dodge, Jeep and Ram vehicles. We are sorry that Mr. Denton felt that he did not have a positive experience with us here at Lee Chrysler Dodge Jeep, as we always strive to make every customer happy.

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Kee1995
10/13/2012 4:54:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave Mulder
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lee Chrysler Dodge Jeep:

I got a great deal. Everybody there was very friendly and helpful. Dave Mulder was great and did an exceptional job. They listened to me and answered all my questions.

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SWW91
10/10/2012 9:34:01 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kimberlie Erck
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lee Chrysler Dodge Jeep:

As a first time car buyer I couldn't have asked for a better dealership to do business with. I had a LOT of questions and concerns and I was helped all the way through the process. I was never rushed and everyone that helped was friendly the entire time. I have nothing negative to say about this dealership, my overall experience was great and I am satisfied with the price I got for my vehicle, I wouldn't change anything.

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Davecford86
10/4/2012 10:59:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris PikeChris Pike
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lee Chrysler Dodge Jeep:

I was treated very well at this dealership I have bought 3 cars from them and traded in 3 cars and every time I get great prices great treatment and they don't harass or pressure you into buying Chris pike actually went all the way to crestview to get the charger I wanted and then let me drive it Dow to gulf breeze so my wife could see it before I bought the new car and then the gave me great prices and I couldn't ask for better experience if you want dodge or jeep this place is the place to go get with Chris he's like 10 feet tall can't miss him!

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htompkins
10/4/2012 4:26:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phillip MortonPhillip Morton
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lee Chrysler Dodge Jeep:

Very professional staff. I was fairly and with respect. More so, I was very impressed with Chris's familiarization with the technology on the vehicle. Very question I asked, he knew the answer and demonstrated how to use the functions of all the systems.

I got that "small-town, down-home, welcomed " feeling about the dealership.

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kbruce130
6/23/2012 3:21:10 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Can't remember
  • Customer Service:

    5
  • Quality of Work:

    2
  • Friendliness:

    5
  • Overall Experience:

    2
  • Pricing:

    N/A
  • Overall Score:

    3.5

My Review Of Lee Chrysler Dodge Jeep:

I took a spotless 2012 Jeep Wrangler with 8000 miles on it in for a ticking noise in the engine. The service manager advised they'd get right on it and get it taken care of. My Jeep was fixed in a timely manner but the mechanic scuffed both of my plastic fenders, scuffed my front bumper, left a bungee strap hanging under my hood (thank god it didn't get into the belt), and got grease all over the underside of the hood, the fenders, the door jams, and on the drivers side front floor board. Needless to say I was stunned by the carelessness of the mechanic who worked on my vehicle. The poor service manager tried to do me right and offered to send my vehicle out for a full detail but due to the scuffs and scratches on the plastic I declined his offer and detailed it myself in an effort to get rid of the scuffs, of which, most came out. My real frustration here is with the carelessness of the mechanic at the dealership. If he was this sloppy and careless with the part of his work that I can actually see, logic and experience tells me that he was likely just as sloppy with his work inside the engine that I can't see. Now I have to keep my fingers crossed that I don't have further issues with the engine. Because of this experience, I've lost confidence in Lee's service department and will be reluctant to take my Jeep back to them.

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