I took my 300 Touring in for an oil change the first time and was waiting for it. Some guy come into the waiting room and tells me I needed all this work done on the front end, monitors, sensors and brakes.. Not bad for an oil change. I had the work done for around $800 and left. As I was driving home from FWB to Navarre (30 mi) all my dash lights pertaining to the brakes came on, ABS, Skid light and one other. I called the service dept. and brought the car back and they said I needed more work, which was not true. After a couple trips back to this place I finally paid over about $1,500. About a week later all the lights came back on the dash and I called to make another appt. to bring the car back. Now mind you this is a car that I purchased new in 2006 and had it serviced there only, unless out of town. We could not make the apt because of a serious family health issue, after everything calmed down my, "Check engine" light came on, so I stopped at a parts store who put a gauge on the computer and it said that the transmission had some problems.
Now this vehicle never ran bad or stopped running, just wanted the codes for why the light was on. Made another appt. with Lee in FWB and took it in. I was again was told it was a brake problem, (I had just had a complete brake job done there a few months ago), also had a accelerator problem, which was not the truth. I also want to add that I told them my tire light was on and one might be low. The Service Mgr. proceeded to tell me that the people in the parts store did not know what they were talking about. I watched the parts guy perform the test and read the results myself. I NEVER saw the testing that LEE did. So now they are telling me I needed a new right (tire) sensor to put out the tire light, Another LIE. They had already replaced that sensor I told them, and the Mgr. then said, ("I said the left side") another lie, he said, "RIGHT" my wife was sitting right there. I was also told that I needed to pay them $340 to do something to the engine to see if that was the problem, and if it was not the cause they would do more work until they found the problem. So, what I was being told was to just keep paying while they did all this unnecessary work and hope that they find the problem. Can you believe this, and they said the guy at the parts store did not know what he was doing... I think it may be the other way around. And the turnover in this department is incredible, seems they always have someone new. I will also add, the parts store checked the codes for free and the place where I bought the vehicle told me that they were going to charge me $100 just to Hook the car up to evaluate it, nice way to treat a customer.
Getting more upset by the minute from all the lies and them trying to rip me off yet again, I firmly believe this was being done on purpose by the service dept. personnel, I left. It was almost laughable that the Tire light was still on after I told them a tire might be low, (guess you can't gouge a customer by putting air in a tire), just to make it seem like there was a serious problem. I was also told that they had shut off all the lights, which again was a bold faced lie. So now believing I had all these serious problems with a 2006 Chrysler 300 Touring, (Not a Cheap Vehicle) I left the dealership. This vehicle does have 100,000 miles on it, but it runs perfectly and is well maintained. Oil every 3000 miles and the trans was also serviced. So to make a long story short I went home and checked all the tires and in fact did have a tire 1/2 pound low and filled the tire. Well you can guess my astonishment at witnessing a miracle..... The tire light went off, imagine that!!!!!
So, I go to the service center with the engine light on and the tire light also on. They try to soak me for $340 from jump street, not to fix the car, but to do something to see it that was the cause. In other words they wanted to troubleshoot my vehicle with my money and do things whether it needed it or not. I was not going down that rip-off road again. So I went home and fixed the problem with 1/2 pound of air, even though I told them to check the tires, which they never did or they would have filled the tire and, wham.. car fixed. I would not have taken the car in with just a tire light on, the check engine light was also on. Also, remember, I NEVER had any problems with this vehicle until these people destroyed my front end. They say it is not their fault, but the only people who have EVER worked on this car was.... THEM.
My personal opinion is, if you value your vehicle and need service DO NOT go anywhere near Lee Chrysler, Dodge, Jeep in FWB. These people have no clue, well actually they do, they just wont tell you. They will repair things that are not broken and you will pay for things you do not need as I did. If you are still under warranty you are good, but if your vehicle is paid off and the warranty is past you will be had, as you will be doing all the fronting of money. I will NEVER buy another vehicle from this place and I sure as Heck would never let these incompetent people ever touch another vehicle of mine. STAY AWAY... Philip D.
Service Department Management
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