Very disappointed - please read to avoid the same mistake. I leased a 2016 Toyota Tundra pick-up (love the truck...the dealership is the issue). One of the reasons I chose the vehicle I did is because it had the GPS navigation system. We couldn't get the navigation to work the evening I purchased the vehicle (the technicians had gone home for the night), but was told, "If you can't get it to work, bring it back, and we'll get it to work. If not, we'll take the truck back."
Well, I couldn't get it to work. I brought it back. The dealership couldn't get it to work with an android phone, but the sales manager got it to work with his iPhone 6s. I was told I needed to buy an iPhone 6s if I wanted it to work. I asked them to either give me a rebate so I could go buy an iPhone, or take the truck back. The salesman went back and spoke to the sales manager. He came back and told me, "My manager has no interest in buying you a phone or taking the truck back. We have done nothing deceptive."
One deceptive thing they did was to sell me a vehicle with an option that I asked for, only to find out I needed a $600+ phone to use it. It's hard to believe; I can't be the only person in the United States with an android phone that has purchased a 2016 Tundra, only to have this problem pop-up...ridiculous that this dealership doesn't have the technical ability to make it work (or extremely poor communication from Toyota headquarters if this is a known problem,
Another deceptive thing they did was to make me think they cared for their customers. I have left big car dealerships in the past with a feeling like I needed to take a shower after my purchase...these guys started off saying all the right things, but in the end, proved to be like all the other disgusting dealerships...once they have your money, they could care less what you do and it's on to the next victim.
I was naïve to think I would have received a phone call last night after I left the dealership to try and make things right. Hoping they would at least apologize or maybe they would offer me some form of rebate or voucher for a phone. I figured if anything I would have received a call today; maybe they would ask if I got it working, or ask me to bring it back in...but I have received nothing. Brilliant move Lee Toyota...you have lost my future business over a faulty GPS system that you could have resolved with a voucher for a phone. What happened to taking care of the customer, especially a new customer that just paid a lot of money for a defective product? Very disappointed.
I Recommend This Dealer:
Mike Mayo, Sales manager...I'm not sure who his boss "Oz" was behind the magic glass.
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