My wife and I walked into Lee Toyota while on vacation looking for a RAV4. The sales consultant, Patrick Rogers, was friendly, professional, helpful and clear. He helped us compare two models that seemed close to our specifications, compared the features with us, and organized a test drive of both vehicles.
Using Patrick's clear explanations and our test drive experience, we settled on the RAV4 SE model. We asked for the dealership's best price and Patrick quickly provided a written quote. We took that quote home and after comparing it to price ranges on edmonds.com, TrueCar and Kelly Blue Book, found that it was extremely fair. It was easy to return to the dealership and agree on that quoted price.
Because we live out of state, the documentation and registration process was not routine. Regardless, Business Manager Jon Newland handled the process seamlessly, including a phone call to the DMV in our home state to make sure everything was in order.
The staff at Lee Toyota was professional, organized, and efficient while at the same time being welcoming and friendly. This was, by far, the best car buying experience we have ever had.