Lees Toyota

1.0
Manufacturer: Toyota
Lees Toyota
139-65 Queens Blvd.
Jamaica, New York 11435
(718)657-2220

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scolib
9/29/2007 12:17:55 PM

Reason for Visit: Service

I recommend this dealer: No

My Review of Lees Toyota:
I hit a pothole on September 1, 2007 and took the car to Lee's Toyota for repair. It is now September 28, 2007 and Lee's says the car will not be ready until Tuesday, October 2 - maybe. This was supposed to be a 2-4 day job. Part of the problem has been the difficulty of obtaining parts, but Lee's has had all needed parts since Thursday, September 20 - more than a week ago, and the car is STILL not repaired.

My recommendation is (1) not to buy a hybrid since the manufacturer is not making sufficient parts to avoid this parts availability problem and (2) not to deal with Lee's Toyota. They have not provided the service they said they would. I am without a car for more than the 30 days that the insurance helps pay for a rental. No one at Lee's seems concerned. I have been in touch with Toyota's Customer Experience Center and they are unable to do much to help the situation.


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