Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Leesburg Honda:
We went to Leesburg Honda because they had an excellent internet price on the Accord EX-L we were looking for. We agreed to the internet price if they agreed to fix several things on the vehicle (front bumper scratched badly, overhead light needed repair, seat heater toggle needed new bulb and a new screw clip that holds the tire cover in place in the trunk). 3 of these 4 items should have been discovered and repaired during their "Honda Certified" check, by the way. Once that was all agreed on, we were told to wait for the finance person to be available. Over 2 HOURS LATER (!), we were finally taken to sign all of the paperwork. They offered us an extended warranty which normally we would've said no to, but the finance lady (Sandra) said that it was good for 7 yrs./100K miles from the day we purchased the car. Since this was a used vehicle, this sounded too good to be true, so I asked her 2 more times about it and she repeated the same thing each time -- that it was good for "7yrs/100K miles from today". We negotiated the price on it and took it, as it would cover the car until it was approx. 10 yrs. old. When we received our HondaCare info & card in the mail, then date was different from what Sandra had told us, so I called HondaCare and the rep there said that it is 7rs/100K mi from the day the car goes into service (3 yrs ago!) and that Sandra basically lied to us. This took our 6-yr ext. warranty (we had 1 extra year from it being Honda Certified) down to a 3-yr. ext. warranty. Not such a good deal anymore. We called the dealer and got the runaround from Sandra (who said she never said that, of course). When I talked to her manager, however, he said that she was new at the time and probably misspoke. They were not willing to refund us any more than $300, when we would lose over 1/2 the life of the warranty, so we had them cancel it altogether. Very frustrating!
Oh, and when we took it back to have the repairs made to it, they did not have the interior lights fixed because they worked "some of the time". We made them fix them, but my husband had to sit and wait while they did it, when they had had the car for several day. Ridiculous! They did not have the screw clip in stock for the tire cover in the trunk and were supposed to send it to us, but we have never received it. We also just had to have a belt replaced on the Accord (that only has 30K miles) because something was out of alignment. When asked if it should have been discovered in the Honda Certified inspection, the mechanic would not point fingers at another dealership (we obviously took it someplace else), but he wouldn't say that it would not have been found either. He would say that it was one of the earliest he has ever seen and was due to the misalignment.
We are extremely disappointed in our experience with Leesburg Honda and would certainly not buy another vehicle from them. We also would caution anyone we knew from buying from them.
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