Leesburg Toyota

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Leesburg Toyota:
I brought my 2000 Celica in to the shop for my 90k major maintenance on Saturday. The staff there was fast, efficient and courteous. They got all the work done and I was able to pick it up the same day. Unfortunately I had an issue and had to bring it back the next day. It was no problem at all, the service manager, Tony Nguyen was extremely helpful. They got me fixed up and on my way in no time. Also deserving of a mention was Brad who was a pleasure to work with. I'd recommend this shop to anyone -- Oh, and as a side note, my girlfriend bought her 2007 RAV4 there last summer -- No hassle, no haggle, she got a great deal and couldn't be happier.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Leesburg Toyota:
I gave them a $500 check as a deposit because they were going to bring a car from another dealership and they specifically said that it is 100% refundable in case I change my mind. They promised to me that they would not cash the check until the day that I was actually going to buy the car. They told me that the car will be in the deanship in 2 days and after one week there was no car. No problem, things happen, but I changed my mind because I wanted the car this year. I cancelled my order and I asked for my check back. They CASHED my check that they told me many times that they will not. To get my money back I had to wait several days.

Also be aware for their hidden fees. Their processing fee is $100 more than every other dealership I visited in the area.

That said, the sales people were polite.


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Leesburg Toyota:
They are the best in the business and also CARMAX laurels for new toyota cars since they told me all the facts i needed to know and also the prices offered were compititive , so i went for YARIS 2007 sedan fullyloaded , i was a good bargain..keep it up..

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Reason for Visit: Service

I recommend this dealer: No

My Review of Leesburg Toyota:
Terrible service department, I would not recommend this dealership to anyone. I took my brand new truck there to get a defective part fixed under warranty and they refused to fix it (under warranty). They told me I had to pay them if I wanted to get it fixed. I took my truck to another local dealership and they fixed the part under warranty- no problems at all. I called Toyota Corporate and explained what happened- they appologized and told me that Leesburg Toyota was in the wrong. Leesburg Toyota will try to rip you off by not fixing parts under warranty so they can make more money. Terrible dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Leesburg Toyota:
The sales department needs some work. They are nice enough but definitely in it just for the sale. Our sales guy never order the "extras" he promised. I had to follow up with the GM.
I am recommending this dealership because of it's service department. When we had a problem with our certified used car, we brought into Bryan. It took a few visits to correct the problem. Through the whole experience, Bryan was helpful and courteous. The quality of the work as excellent. This service department is by far the easiest place I've ever been to get work done on any car I've had. They honored the warranty without any questions. They listen and take the necessary time to ultimately give you a car that is as good if not better than new. I live an hour from this dealer but would gladly do the drive if ever I have a problem with our car in the future.

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