Nissan of Westbury

Absolutely disgusting experience. I called to confirm online price, availability, and confirm no other fees with exception to NY tax, title, registration fees. The price for car w I called to confirm online price, availability, and confirm no other fees with exception to NY tax, title, registration fees. The price for car was confirmed with confirmation no other fees. After 1.5 hrs drive, arrived and then advised that they can not honor the price listed. In fact the car is 2500 more, plus the ny tax, registration, and title fees. Complete liars, DO NOT TRUST A WORD THEY SAY. I would put a negative 10 for review if I could. OWNER RESPONDED: "David Berezny, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (516) 210-4359 so we can work towards a resolution." My Responce: As to another chance...Absolutely NO CHANCE. DO NOT USE THIS DEALER. Simply, they lie and have absolutely NO ETHICS!!! NOTE to SELF: Should have known not to use dealer after reviewing MULTIPLE BAD REVIEWS More

Read Any car ad carefully! The car was advertised on True Car for just under $45000. When the preliminary paperwork was completed the sale price went to $50,740 with a $2995 The car was advertised on True Car for just under $45000. When the preliminary paperwork was completed the sale price went to $50,740 with a $2995 ad fee not $48000 and additional administrative fee of 750, plus the document fee of 175 and those fees were all taxed. Then of course there was a $210 fee for the title and registration which we u derstood was necessary. The salesman told us we had to finance the car even though we did not need to finance it. We told the salesman that with all the additional fees we were no longer interested. Addition I was told that I HAD to explain why I changed my mind. I informed the salesman that I did not HAVE to explain the deal was off. It will take 30 days to get our cash deposit refunded by way of a check. I would not recommend this dealership More

Advertised car amount was $21,500 and just a warning all consumers about fine prints. Because the total amount after all fine prints came to over $28,000 consumers about fine prints. Because the total amount after all fine prints came to over $28,000 More

I was going to purchase a vehicle from here. They informed me on a Friday that the car was at their mechanic shop to fix the AC. I was then told to wait over the weekend because the car was not They informed me on a Friday that the car was at their mechanic shop to fix the AC. I was then told to wait over the weekend because the car was not available until Monday morning as they were waiting for a part. When I called Saturday morning to confirm my appointment Monday they told me they had already sold the vehicle from under me. I would not recommend this dealer. They are dishonest and the customer service was awful. Look elsewhere unless you're looking for a headache. More

Advertises one price online and over the phone. Will give you a higher price when you arrive at the dealership. Don't waste your time Will give you a higher price when you arrive at the dealership. Don't waste your time More

Carlos Meza was the one that helped me over the phone. Was able to work most of it before coming in and got me into a new Nissan. Very happy! Was able to work most of it before coming in and got me into a new Nissan. Very happy! More

I’ll start off by saying I’m an honest and fair guy, but I speak out when treated unfairly. I see the place has okay reviews, so maybe their sales team is good, but their purchase team doesnt appear to be. I speak out when treated unfairly. I see the place has okay reviews, so maybe their sales team is good, but their purchase team doesnt appear to be. I put in a KBB offer for my car to sell. Joe left me a voicemail, explaining not to pay attention to the KBB offer. That KBB is conservative on luxury cars and he can get me more if I come in. I explained I only have 1 key, but car’s in certified used great condition. He said if its in great condition, KBB’s offer is conservative & I’ll get offered more if I come in. It’s the only reason I drove in, as there were closer dealers. Once I visited, Gary only offered me the KBB offer. Basically explaining he wasnt aware what Joe said, like it didnt matter. That he just handles calls online. Joe wasnt even there so I couldnt hold him accountable to his word. Isn’t Gary supposed to talk to Joe to confirm what was said? I fell for a trap to bring sellers in. I admit it worked as I’m too low on time to go to more dealers. Its a lesson learned & it deserves a bad review for dishonesty. I had to argue this point just to get $500 more on a $42K KBB offer that Joe called conservative. I also had problems getting the check. They kept asking me to call back and when they said theyll call me back, they never do. It took about 4 weeks to receive check, and 1-2 weeks for the check to clear (in fairness, not sure if this part is their fault, but I’ve never seen Chase bank hold a check for that long. They were concerned the check wouldn’t clear. I’ve deposited larger checks that deposited much faster). Also, I eventually found the 2nd key 1 week later but for some reason, it felt like Andre wanted me to give it for free and acted odd when I said I can offer to sell it. Simply accept or decline. This is business, not charity. Who drives there again to give it for free? There was no need for rudeness especially after tricking me to come in. It felt like he didnt believe me that I told Joe/Gary that I originally only have 1 key. That the agreed offer was for 1 key. He acted like he deserved the 2nd key for free. He didnt care to find out by asking Gary/Joe, which told me what I need to know about his games. If you dont care to find out amongst coworkers, at least dont assume against a customer. It was unnecessary negotiation & confusion with 3 different people instead of 1. More disconnect & runaround at the place than necessary. Value honesty/customers for long term results over short term gain More

The best dealership the best salesman’s the best service I appreciate all of them thank you Westbury I appreciate all of them thank you Westbury More