Legend VolkswagenAudi

Reason for Visit: Service

I recommend this dealer: No

My Review of Legend VolkswagenAudi:
We leased a Volkswagen Passat and there have been continuous problems. Brought in for recall "fix" and it came back with electrical problems. Tried to get another appt to repair. You call, they say they will call back to schedule an appt. They never do, so you call again and again. Finally, we got an appt. brought the car there at 7:30 AM on a weekday. Called & called to get update, said they were still checking (really believe they didn't check car yet). Car was there overnight and entire next day. Told us they "don't provide loaners". Car ultimately was in for 2 1/2 days, never repaired - finally said they had to order a part. 3 weeks later, rcvd call, part was in. When we cb, nobody knew anything about it (that was when you got a person, not automated message). Woman who called and lm said she had no idea. Now, entire navigation system has also gone out and still unable to get appt. Finally, called Sunrise Volkswagen and we are going there. Apparently, they only care about their Audi customers - don't purchase/lease a Volkswagen thru this dealer - this has been the "worst experience" ever with a dealer. Have spent $300.00 so far on rental cars ourselves and no repair on the V.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Legend VolkswagenAudi:
Service requires you to line up outside (in the cold and rain perhaps) until the service office opens. There is no system by which you can check in and then wait in your car or indoors. Inadequete parking. Cars washed after servicing.<br><br>Fairly long waits for service appointments. Service area is fairly small but the work has been reasonalbly compentent. Friendly service managers.<br><br>No loaner cars unless the work goes overnight and then you get whatever Executive Rent-A-Car has available. You have to fill out the paperwork at Executive. I got a nasty Chrysler PT Cruiser which was embarassing to be seen in.<br><br>Apparently they are planning to build a new sales-service facility. It is much needed.<br>

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