Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Genesis of North Miami

Miami Gardens, FL

Overview
Reviews
Vehicles
3.6
33 Reviews
Call Dealership (786) 284-1739

21400 NW 2nd Ave C

Miami Gardens, FL

33169

Directions

By Type

Showing 33 reviews

February 05, 2024

Very poor communication. Telephone messages are ignored. When you finally get sales,, promises are given but not followed I work with another Genesis Dealerships in PA, th More

by TY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Meshy Bitton
Report | Print
Feb 07, 2024 -

Genesis of North Miami responded

We're sorry to see that your experience with us didn't meet expectations. We strive for excellent communication, and it's disappointing to learn we fell short in this instance. Your feedback is important, as it helps us improve our service moving forward. If you'd like to discuss the matter further or have any other concerns, please don't hesitate to reach out directly. Thank you, Bret Macy - Platform Manager - bmacy@audicoralsprings.com

Helpful
October 03, 2023

BEWARE of these Scammers! When paying off a lease they try to add bogus fees. More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Jordan
Report | Print
Oct 05, 2023 -

Genesis of North Miami responded

Hello there, thank you for taking the time to leave a review. I’d appreciate the opportunity to learn more about the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. Neela Ahmadzai Customer Relations Manager neelaahmadzai@lithia.com 786-610-7803 Ext. 2203

Helpful
June 07, 2023

Terrible car purchase experience. I was overcharged $5k for my vehicle and I can't get a hold of anyone to communicate the issue with me. They also sold me a vehicle with a patched ti More

by ryananvari
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Rodriguez
Report | Print
Jun 08, 2023 -

Genesis of North Miami responded

I am sorry to hear that your experience didn’t meet the high standards that guest have come to expect from our dealership. If there’s anything I can do to resolve this issue or if it’s possible to discuss this matter in more detail, feel free to contact me directly or let me know the best way to contact you and I will reach out. I would love to get to the bottom of this and turn things around for you. Neela Ahmadzai Customer Relations Manager neelaahmadzai@lithia.com 786-610-7803 Ext. 2203

Helpful
May 18, 2023

When there are issues, nobody returns a phone call. Poor sales staff that don't seem to care. More

by Richm136
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicole Fullerton, Anthony Sanchez
Report | Print
May 22, 2023 -

Genesis of North Miami responded

I am sorry to hear that your experience didn’t meet the high standards that guest have come to expect from our dealership. If there’s anything I can do to resolve this issue or if it’s possible to discuss this matter in more detail, feel free to contact me directly or let me know the best way to contact you and I will reach out. I would love to get to the bottom of this and turn things around for you. Neela Ahmadzai Customer Relations Manager neelaahmadzai@lithia.com 786-610-7803 Ext. 2203

Helpful
March 22, 2023

Mr. Bell makes buying a car a pleasure. He listens to your questions and offers all the help that makes you more comfortable. He has made us a happy customer and will recommend him without doubt. More

by gtyard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davian Bell
Report | Print
Mar 24, 2023 -

Genesis of North Miami responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.

Helpful
January 29, 2023

Does not return phone calls. .. does not follow thru on information given over the phone. More

by RandeeS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javon Hamilton
Report | Print
Feb 02, 2023 -

Genesis of North Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you Tariq Siddiqui General Manager TariqSiddiqui@lithia.com

Helpful
November 02, 2022

worst dealership i have ever dealt with when they want you they will call you 20 times but when you need something from them no one is ever available. I leased a car over 2 months ago and still waiting fo More

by mauricelichy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Rodriguez
Report | Print
Nov 06, 2022 -

Genesis of North Miami responded

We're sorry to hear about your experience, Maurice, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you Tariq Siddiqui General Manager TariqSiddiqui@lithia.com

Helpful
September 21, 2022

Javon Hamilton, Kevin Rodriguez & DNique Miller. A great team at Leyhman Genesis Make buying a car an absolute Pleasurable experience Keep up the good work More

by Lesterweiden1943
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javon Hamilton , D'nique Miller, Javon Hamilton, Kevin Rodriguez
Report | Print
Sep 24, 2022 -

Genesis of North Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we look forward to seeing you again! Thank you Tariq Siddiqui General Manager TariqSiddiqui@lithia.com

Helpful
September 08, 2022

Nicole was great, very knowledgeable and patient. I highly recommend her and the dealership 100%. More

by huncpolish22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Fullerton
Report | Print
Sep 10, 2022 -

Genesis of North Miami responded

Thank you so much for your wonderful review! We are thrilled that Nicole had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lehman Genesis! Thank you Tariq Siddiqui General Manager TariqSiddiqui@lithia.com

Helpful
August 08, 2022

Nicole was super nice while selling me the car. Everything went smoothly and the car is amazing. More

by chrissykofficial
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Fullerton
Report | Print
Aug 08, 2022 -

Genesis of North Miami responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you Tariq Siddiqui General Manager TariqSiddiqui@lithia.com

Helpful
1
2
...
4