My Review Of Lehman Hyundai:
I purchased a 2012, Genesis Sedan. The car had a deep scratch which was repaired by Hyundai's body shop. The work was excellent and the people in the body shop were quick, efficient and a pleasure to deal with. I ran into my salesman, when I went to pick up the car. I told him that I wasn't comfortable with a big car. I wanted to trade it in for a more sporty ride and he suggested the Genesis Coupe. He also told me that I should keep my car for a while because, I would lose too much money.
I said, if I was unhappy it didn't matter, what I lost, I just didn't want to pay more. We went into the show room to see what kind of deal we could make. I reminded him I that I didn't want to pay more money and I wanted all the financing to stay the same. There was $7,000.00 being financed on the first car at 0% interest.. We worked out a deal, I would pay an additional $3,000.00 dollars and it would be a clean trade. Nothing else would change, I would pay $3,000.00 and the car was mine. He went to Greg and spoke to him, then came back to me and said it was a deal. He would even add in the wings and tinted windows. He went back to Gregg and told me the deal was set. I told him that I wanted to give him the $3,000.00 now, but he told me it would be better to add it on to the $7,000.00 that I had financed on the car at 0% interest. I trusted him and went along with his suggestion.
Gregg came over to shake my hand and then told me to follow Orlando to his office. I was told he would do the paper work.
Orlando, was printing all sorts of papers, which I started to sign, I was naive and trusted the people at this dealership.
I noticed that the numbers were off and I would be paying much more than the $3,000.00 I had agreed to, and now my financing was no longer 0% but it was at 4%. Orlando came up with many different explanations that never made sense to me. I went to Gregg to ask how this was happening. I made a deal and now I'm signing papers for a different deal. Gregg started to shout and argue with Odell about not being honest with me. Odell denied it and I was surrounded by several salesmen, that were curious about the commotion. I started to cry, it was a nightmare. Suddenly, they involved another man who worked in the showroom ( I can't remember his name) and he told me he would try to get me better financing.
He very nicely told me to go take the car and don't worry about anything. He would get me a better deal. I asked if it was going to be the deal I made at 0% financing. He said no, I couldn't have the deal I had made. He said I could have 1.9% interest on the financing.
This could have been resolved simply by lowering the amount I paid to off set the interest I would have to pay, but they wouldn't consider it. In the end the dealership would not honor the deal that was agreed to. Since I signed all the contracts, I did not know what I could do.
I was sitting in the middle of the dealership crying, surrounded by all these strange men, knowing that I was being taken advantage of.
It was unfortunate that Orlando wasn't there because I'm sure he would have gotten yelled at too.
I felt like a fool because I trusted these people, they lied to me and they took advantage of me.
I took out a check and paid the full amount, which now was approximately $13,439.00 dollars, this included the original $7,000.00, plus some new warranties, Orlando sold me in this whole mess, and the additional $3,000.00. Now, I wasn't going to pay any interest, which was the way it was supposed to be, but to pay about $13,000.00 in one shot was a big deal for me.
I don't even understand why I needed all the warranties I purchased, since I thought new cars come with warranties.
I left feeling like a fool who clearly was taken advantage of.
This was a humiliating experience to say the least.
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