Len Stoler Ford

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Len Stoler Ford:
I've never before been as impressed with a dealership as I am with Len Stoler. My Escape was purchased from another dealer before I was familiar with the Stoler organization. Now, I will not take it anywhere else.

Stoler's showroom and service lanes are very impressive. The staff has always been exceptionally professional and helpful. Customer service is definitely their focus and not just a buzz-word.

When my vehicle has needed anything other than general maintenance, I trust the information the staff provides. I never feel taken advantage of. It's evident Stoler's goal is to treat it's customers right and build a trustworthy business relationship. They've certainly gotten it right.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Len Stoler Ford:
I was very disappointed with the quality of the 2009 Ranger. I drove a 2000 Ranger for 10 years and loved it enough to buy a new one. Something has changed in the overall manufacturing of this vehicle. There is excessive vibration in the cab, which I had to take back twice before the problem was addressed. Also the radio is of such poor quality that the volume arbitrarily goes up and down. Although there were repairs completed to try to correct the vibration it still exists. The drive in this truck is not comparable to the 10 year old ranger when you consider the vibration in the cab. This will be the last Ford Ranger I purchase.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Len Stoler Ford:
I purchased a 2009 Mustang GT from Len Stoler Ford. I told them I wanted the Ford alarm system installed because of the area I lived in and the features it had. I paid for the system and the installation, only to find out later that they installed a much less expensive "Generic" system in my car. Now I'm trying to get what I paid for installed, and even the VP of Len Stoler Ford won't do it unless I pay for it AGAIN. Not only the alarm system, but the labor to uninstall the old system, and install the new system!

Very shady dealership. I would never recommend them to anyone.

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