Len Stoler Nissan

Reason for Visit: Sales

I recommend this dealer: No

My Review of Len Stoler Nissan:
They didn't sign the buyer's order and were rude when I asked them to fax a signed copy to my loan officer. Then the faxed order was incorrect and wasn't signed by me. I asked the dealer to transfer my tags which needed to be renewed by the end of the month. They didn't process the transaction properly. The Finance officer said he was taking care of the problem after many, many calls. When I contacted the dealer title office, I learned he hadn't done anything and put the woman in charge of issuing the title/sticker in the middle of the problem. She was totally unaware of the situation and not prepared to issue the stickers. This dealership is the most underhanded and dishonest group of people I have ever dealt with.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Len Stoler Nissan:
The staff are so unprofessional, especially the manager, Scott. He probably did not attend any course on Customer relations! Both my husband and myself called their dealership before we went in to test drive and after finding out that they dint have the car we wanted, they practically lured us to visit them by saying they could do a dealer exchange to get it for us. On visiting them, they refused to do that for us, instead took us around their inventory lot twice not knowing where another car they wanted to show us was parked! After all that, Scott was really nasty in his dealing with us, gave us an absurd quote for a Nissan Sentra and when we were prepared to walk out, there was no asking us why we were not inerested..they just let us walk out! We also had to wait over an hour for Scott to finish off whatever he was doing, before he could come and start any negotiations with us. ohh..and Scott also forgot to call us after he had promised he would after confirming about the dealer exchange...we will never ever think of buying a car from any len stoller ever again..our experience was nasty. We got just the car we wanted at just the price that suited us at another delareship. Len Stoller is the worst delareship you can think of when buying a car!

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