Lenoir City Ford, Inc.
Lenoir City, TN
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,145 reviews
If I could leave less than a 1 star I would do that with a minus as well. Dropped my truck off to be worked on seven days ago. I have called every single day to get an update with no response. Each time I c a minus as well. Dropped my truck off to be worked on seven days ago. I have called every single day to get an update with no response. Each time I call I am on hold for 20 minutes then have to leave a message. I have left multiple messages with the service department and Managers still no response. Think I’m making this up? Try calling and asking for the service department! The only one that is willing to help and seems to care is the receptionist Karen. I would give her a five star plus. The rest of them worst service ever!!!!!!!!!! I left this review at 4 o’clock EST on 3/28/24 after I left yet another message for the service Manager. I was told that Jason Service Manager would return my call. Here it is now 7:00 o’clock and the store is now closed no call once again! I will continue updating this review daily until. They have completed whatever repairs are necessary. This is a warranty repair and I’m sure I’ll get a response at some point from them saying something like we are sorry this happened. We would like to make it right and to call the 1800 number so they can discuss this off the review. Or we were waiting on your warranty company to respond, but they were dragging there feet or whatever they come up with. So when you see that response come in just remember in the meantime, they have not returned my call so who’s feet is dragging!!!. In the meantime my car rental of $125.00 per day totally $875.00 so far keeps adding up!! And by time they open tomorrow another $125.00 will be waisted on another days rental bringing it to a $1,000.00 in total. Leads me to wonder who pays which bill!? More
Very disappointed in this dealership. They sold me a 2015 Chevrolet Silverado with 99k miles and the transmission went out days after I bought it. I mentioned a weird noise on the test They sold me a 2015 Chevrolet Silverado with 99k miles and the transmission went out days after I bought it. I mentioned a weird noise on the test drive and the sales person (Brittanie) she they will check it out and fix it if needed. The truck was not checked out and nothing was fixed. The dealership took the truck in on trade the previous night and sold it to me without doing the correct inspections. I brought the truck back to dealer and they would offer no help. Not even offering to help fix the truck at a discounted price. The manager Charles said he wouldn’t have sold the car to me if he was aware of the issue but I pointed the issue out to the sales person and nothing was done about it. They lied to me and don’t care about their customers. They also did nothing to make it right. Do not buy a car from this dealership! More
Sales and service were very knowledgeable and courteous. Made for a pretty quick and easy trip there. Made for a pretty quick and easy trip there. More
Amazing experience! Thank you David Bentley for everything you did to get us in the Expedition Timberline! She is a beauty!!! Thank you David Bentley for everything you did to get us in the Expedition Timberline! She is a beauty!!! More
The process of ordering and buying a car went smooth within a dealer responsibility. I've bought my second car here already and I am satisfied. Ford though could have much better order tracking info within a dealer responsibility. I've bought my second car here already and I am satisfied. Ford though could have much better order tracking information. They delayed production for more than a month without providing any meaningful information about the causes of the delay, current status or perspectives. More
Everyone was kind and explained everything and the reasons why. My salesman, Pete went above and beyond to help me and I’m so grateful for his kindness, commitment and communication all along the way. reasons why. My salesman, Pete went above and beyond to help me and I’m so grateful for his kindness, commitment and communication all along the way. More
Good experience. Was aggravated that they took the money upfront before I saw the truck and knew I was paying for it but didn’t have the title ready for me. Otherwise Was aggravated that they took the money upfront before I saw the truck and knew I was paying for it but didn’t have the title ready for me. Otherwise a good group of people and nice dealership. Courtney is a good hire for y’all, take care of her because she made all of it happen. I almost walked away. More
Lenore City Ford did a great job showing and selling my wife the Ford Bronco wife the Ford Bronco More
I was very impressed with the personal attention and customer care provided during this process. Above and beyond what I expected; meaning I stopped expecting this kind of service from a dealer. Wow wha customer care provided during this process. Above and beyond what I expected; meaning I stopped expecting this kind of service from a dealer. Wow what a great Surprise!!! Great folks...bkb More