Lenoir City Ford, Inc. - Service Center

If I could leave less than a 1 star I would do that with a minus as well. Dropped my truck off to be worked on seven days ago. I have called every single day to get an update with no response. Each time I c a minus as well. Dropped my truck off to be worked on seven days ago. I have called every single day to get an update with no response. Each time I call I am on hold for 20 minutes then have to leave a message. I have left multiple messages with the service department and Managers still no response. Think I’m making this up? Try calling and asking for the service department! The only one that is willing to help and seems to care is the receptionist Karen. I would give her a five star plus. The rest of them worst service ever!!!!!!!!!! I left this review at 4 o’clock EST on 3/28/24 after I left yet another message for the service Manager. I was told that Jason Service Manager would return my call. Here it is now 7:00 o’clock and the store is now closed no call once again! I will continue updating this review daily until. They have completed whatever repairs are necessary. This is a warranty repair and I’m sure I’ll get a response at some point from them saying something like we are sorry this happened. We would like to make it right and to call the 1800 number so they can discuss this off the review. Or we were waiting on your warranty company to respond, but they were dragging there feet or whatever they come up with. So when you see that response come in just remember in the meantime, they have not returned my call so who’s feet is dragging!!!. In the meantime my car rental of $125.00 per day totally $875.00 so far keeps adding up!! And by time they open tomorrow another $125.00 will be waisted on another days rental bringing it to a $1,000.00 in total. Leads me to wonder who pays which bill!? More

I would not trust this so called dealership to put air in my tyres after they chemical flushed my transmission then put the wrong oil and 6 pints too much destroying the transmission and then claim they did my tyres after they chemical flushed my transmission then put the wrong oil and 6 pints too much destroying the transmission and then claim they did no wrong- don’t get serviced here even though the owners manual says to do the opposite of what they did More

Two month wait, engine blown could not get loaner until checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape b checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape broke down on 11/14/20. Towed to shop on 11/2920 only 11,000 miles. More

Service experience Had 2 great experiences here. My recall service was quick & getting my car re-synced was completed fast. Friendly and attentive help. Most appreciat Had 2 great experiences here. My recall service was quick & getting my car re-synced was completed fast. Friendly and attentive help. Most appreciated! Thank you, Lenoir City Ford! More

WORST PLACE EVER This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as t This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as they were trying to send my husband home to try out a car over this past weekend with so many issues plus knowing we were not approved for a loan on that car. I've never had good service with this place and the only reason I went back this time is because of a warranty issue and a recall. Had I known before dropping my car off that I could go to any ford dealership, I would have went to Knoxville for service. There is always an excuse for their bad service and everything. I'll be glad when I get my car back and I can tell this place to kiss my tail! More

Serves the Customer Craig has provided excellent service on several occasions. Craig and his team found a screw in one tire that had signaled low air pressure. They tor Craig has provided excellent service on several occasions. Craig and his team found a screw in one tire that had signaled low air pressure. They tore the tire down and plugged the hole. All for no additional charge. Thorough and efficient. Great service. More

nice people They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the fu They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the future.. More

Fantastic service! I was having trouble with my vehicle, which was purchased from a different dealership, after about 2 years of ownership. I had called the dealership f I was having trouble with my vehicle, which was purchased from a different dealership, after about 2 years of ownership. I had called the dealership from whom i purchased the vehicle and explained the problems i was experiencing and told that my warranty would cover it. When i arrived at the dealership Josh explained that the specific part that needed repair had been specifically itemized out of my contract. Even though it was not his fault nor this dealerships, Josh was extremely apologetic and kind and even went as far as to try and lower the cost as a courtesy. After resolving this issue, we scheduled an oil change as well as a repair on a recall part on my car for the following week and Josh offered to personally drive me next door to my job and pick me up once the repair was finished. Josh is an extremely helpful and professional employee and is a strong asset to the Ford Lenoir City team. Thank you Josh for all your help and courtesy! More