Leo Kaytes Ford

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Leo Kaytes Ford:
my experiences with Leo Kaytes Ford has always been a good one. I am posting this because even though they have been my dealership for a good many years, today they went over and above. We hit a tree stump with our Explorer and had to have to towed in. The enterprise office was closed and if we did not get out of there fast, we were going to miss the kids first soccer game. John gave me his keys to his car and just told me to return it at the end of the day, we made the game and my husband picked me up at Leo kaytes later that afternoon. I doubt we would get this kind of service from a big dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Leo Kaytes Ford:
I just wanted to post something about my experience, it seems people only say things when they are not happy. I always have a great experience at Kaytes. They was my car after it is serviced, they have a parrot in the showroom that my kids love and it is really friendly to hang out there and wait. We just bought a new Edge there because Leo lent me his when my car was being serviced and I loved it. We are now a 2 Ford Family.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Leo Kaytes Ford:
sorry if this posts twice. I purchased the car at a different dealership and they were unable to repair it after several attempts and amost $1000. I went to Leo Kaytes in Warwick to trade it in and the sales manager (Leslie) had the service department take a quick look at it. In less than 1 hours and $100 they had the car repaired. They could have just sold me a new one but instead really looked out for me. I am a single mom and it was really great working with a woman manager.
Thank you to Leo, Leslie and John in the service department.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Leo Kaytes Ford:
We just leased our 4th vehicle at Leo Kaytes Ford and were once again treated like family. Each time we have shopped around and still found the best deal to be right here in our own town. Over the many years that we have leased and purchased both new and pre-owned vehicles we have had positive experiences in both sales and service. They even have a rental car company in the building that was covered under our extended warranty!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Leo Kaytes Ford:
My experience at Leo kaytes Ford was very dissatisfactory. I had been leasing with the company for four years and then decided to purchase my 2003 Escape. When I purchased the vehicle and signed the contract they called me back and said they made a mistake and needed to correct a few numbers, the price went up. I later learned that this same situation happened to a friend of mine, he was smart and walked out. I had auto start installed in the car and had to bring it back twice to get it fixed. After two years the air bag light remained 'on', they adjusted and it was okay for a while. It then came back after 38K miles and I was told it should be on when no one is sitting in the passenger seat. But for two years it didn't - this is normal? I spoke to the manager and he confirmed it was problem but would need to charge me the deductible, I had the extended warranty and only had 42K miles on the car. Searching the internet I found that the air bag is covered to 50K miles, I had to go through 3 people to explain their warranty; they fixed it for free. After only three years the paint starting peeling off the back of the trunk. They would not help me, they said it was not covered. A professional auto body shop verified that it was the primer and they have not seen that type of primer used in years. After repeated calls to Customer Service with this problem (nasty) they said they would call me back but never did. I spoke to Leo Kaytes and again I was promised a phone call - never received it. I would expect the primer on a vehicle to last more than three years. I paid for the repair myself. My car will NOT be serviced by Leo Kaytes ever again, not even oil changes.

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