My Review Of Lester Glenn Pre-Owned Superstore:
WOW! I do not even know where to begin, I have been in the customer service/sales business my entire life, within my personal and professional self I continually strive to treat people with care, kindness, knowledge and personal attention. Unfortunately my experiences in receiving the same attention are few.
From the moment I submitted a request on line and Lester Glenn the service from Lauren Mayer was informative, personable yet respectful of my privacy and time. Upon meeting Luke Albrint and Dan Deuber this level of care continued.
Luke and I spoke several times on the phone and in person and every encounter he was professional, genuine, friendly, caring, informative, helpful, trusting and fun. He was patient with me and answered all my questions ( believe me I had numerous)and broke things down to me so I fully understood the process. He counseled me on my credit and gave me tips on how to improve it. Luke went above his realm and supported me in areas he did not have to.
It is not a secret that car salespeople have a not so favorable reputation. Well my experience with Dan proved otherwise. From the onset of our test drive I could tell that Dan was a patient, friendly, caring and knowledgeable person. We connected immediately. He was never pushy yet asked me open ended questions about the visibility, comfort and feel of the vehicle. He was assertive yet courteous and he to exemplified care and trust.
It was an absolute pleasure working with these men and feeling safe and trusting throughout my entire process. I plan to actively search within my network of people to find out who is on the market or thinking about a vehicle change and making sure they go no where else but to these men. Because of Luke, Dan and Lauren you have yet another customer for life!
My Deepest Gratitude,
Stephanie L Lucas
P.S. They even got me my sunroof!
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Lester Glenn Pre-Owned SuperstoreAdded:
2/24/2012 4:09:18 PM
Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback and your recommendation! It's the highest honor when some says they would refer us. Thanks again.
Lester Glenn Management Team