My Review Of Levittown Ford:
I was in a car accident and my 2002 Ford Escape was a total loss. I needed a car fast. I already knew I either wanted another Ford Escape or a Honda CRV. My first visit was to a Honda dealership. The salesperson was very helpful and polite. Almost immediately he asked if I wanted to go on a test drive. It was raining but we went. I really liked the car. My next visit was to Syosset Ford. My experience was TOTALLY different. My dad and I were the only ones in the dealership. I saw one salesperson and advised I wanted to see a Ford Escape. He " pointed" to where it was. My dad and I walked over. I loved it as soon as I saw it. " I " walked over to the salesperson and asked him to give me info on the car. It was like pulling teeth. I asked him if we could go out for a test drive he said "nope, it's raining". I asked him for a price. He took me to his desk and just wrote some numbers on the back of his card. He was giving me very high prices. Nothing compared to what I had seen on-line. At one point I asked him if there were any incentives &/or rebates and he practically laughed at me?! Needless to say I was very disappointed and my initial thought was to go back to the Honda dealer. My dad felt the same way. We decided to try another dealer. We went to Levittown. It was the right decision.
As soon as we walked in we received a friendly greeting and a salesperson was sent over right away. He immediately introduced himself as Taylor Jackson. He took us over to the Escape and explained everything. I asked for a test drive and he said "Sure!". No problem from him at all. He walked us over to another Escape with other options. We went back to his desk. On his computer he pulled up different models, he turned the screen towards me and went through everything. I really have to say it was a relief. He made me feel very comfortable. Whatever I asked he answered with no hesitation and if he didn't know he would go and ask. I didn't feel like I was bothering him at all. I felt he was trustworthy. Making the customer feel comfortable, and that we can trust the person we're dealing with is very important. Obviously, it made a difference with me. I purchased the car.
While I was there I also spoke with a regional manager, I think he said his name was Mr. Baltazar. He was courteous as well. Jeffrey Palmerio explained how the electronics and entertainment system worked. He, as well, was helpful, friendly and funny.
Overall, I can say my experience at Levittown Ford was great. I have nothing negative to say. I would definitely recommend Levittown Ford. I have already shared my experience with many of my friends and co-workers and many of them have said they feel the same way that I do. "If you make me feel comfortable and that I can trust you, I'm sold"
Taylor, I appreciate your assistance and I hope your supervisor realizes what a great employee they have.
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