Levittown Ford - Service Center

I had my car in for service work for items that should be covered by my extended warranty. The warranty company initially denied several items after their inspector couldn't verify the issues for the adjust covered by my extended warranty. The warranty company initially denied several items after their inspector couldn't verify the issues for the adjuster to approve, even though there was a system code in the computer. These were intermittent electronic issues that were very problematic when they occurred (often). The Levittown Ford Service Advisor, Elvis Dervisevic was great and went above and beyond to help me appeal to the extended warranty company. Elvis was able to help make the case for an appeal and eventually after he had to navigate through several hurdles, he was able to get the intermittent items approved and repairs were quickly made. Elvis made the difference between what could have been a very negative experience to a positive one for me and I would definitely recommend Levittown Ford Service. More

Brought the car in for the backup camera recall,they led us to believe they had the part. After overcharging for a PCR valve they still did not replace the camera. And kept the car for 3 days. Ridiculous. us to believe they had the part. After overcharging for a PCR valve they still did not replace the camera. And kept the car for 3 days. Ridiculous. More

The service advisor Alexis Bell went above and beyond to help me with my maintenance service. She not only made sure I had the correct amount of service points accredited to my account but arranged to have help me with my maintenance service. She not only made sure I had the correct amount of service points accredited to my account but arranged to have me brought home while my car was being serviced. She went above and beyond what I expected and I will always use Levittown ford for all my future maintenance. More

Terrible service, I have bought many cars here and I will never again. The service area broke my car more and cost me alot extra had to bring to another dealership after. DO NOT GET CAR SERVICED HERE.... never again. The service area broke my car more and cost me alot extra had to bring to another dealership after. DO NOT GET CAR SERVICED HERE.... More

This service center is incompetent and dishonest ! I paid over $300 for a diagnosis that was completely incorrect . Issues with my parking and turn signal lights not working and in their shop for two I paid over $300 for a diagnosis that was completely incorrect . Issues with my parking and turn signal lights not working and in their shop for two days said it was the smart junction box . I purchased 2 and had them installed by others only to find out that was not the problem. I found an honest repair shop that found the problem in less than hour . Turns out to be a bad ground . Ford couldn’t figure this out . In good faith they should have refunded my money . You will get ripped off , they couldn’t care less about integrity and customer care . Beware , they cannot be trusted to do the right thing . More

Arrived at the service center and was immediately seen by my advisor Tonya. Excellent customer service. Above and beyond. Needed a loner and was helped by Janet. Stellar service. She was quick, helpful and f my advisor Tonya. Excellent customer service. Above and beyond. Needed a loner and was helped by Janet. Stellar service. She was quick, helpful and friendly. One of the BEST!! More

This review is regarding my 2016 Ford Taurus. I bought the car NEW from Levittown Ford in the summer of 2016, and I've had problems with water leaking into the sunroof ever since. I had the car m I bought the car NEW from Levittown Ford in the summer of 2016, and I've had problems with water leaking into the sunroof ever since. I had the car misdiagnosed twice, once by Levittown, who said the drains were clogged, and me, being fairly capable, took the car home and, following their diagnosis, cleaned them out (it did not fix it). The second time I took it to Koppel Ford, who said it needed a hose for the sun roof drain, which I had them do (it also did not fix the issue). Finally, I got corporate involved and took it back to Levittown to be correctly diagnosed. They discovered that the sun shade frame needed to be replaced, which was an extremely expensive job, but luckily Ford corporate was sympathetic to the situation and covered the majority of the bill, leaving me with $1k to cover. Levittown got the car back in December of 2021; I did not get my car back until May of 2022. I'm sure that the diagnosis and job took time, but the communication was extremely poor, with updates being far and few. Trying to get a hold of ANYONE was a mission in itself, and getting a response was like rolling the dice (some times I would get a call back and sometimes not). When I finally got word that my car was ready, I came down and checked it over (because we had a rainstorm the night prior). When I checked the car for any signs of water, you guessed it—the whole passenger-side foot well was soaked. I refused to collect the car, seeing as it looked like it was still leaking. A week or two later, I get the call again: The car is ready to be picked up. I ask if it is still leaking water, to which I am assured that it is not and that the chairs were removed to make sure any signs of water/mold (from the continuous water leak) were removed. This time I picked up the car and brought along with me my recently discharged and recovering wife and 1-year-old, and we made it off the property. I got as far as the first light outside of U-Haul before my problems began. There were random unnamed interior pieces rattling in the door storage pockets; leather on the center console was sliced; the B-pillar on the passenger side was cut; one of the doors was damaged; the sunglass holder was damaged (it literally popped out and landed on my lap when I opened it); the sun visor was missing a trim clip as well as being loose; the cover for the brake light on the roof fell out while I was driving; and there were trip clips for the chairs that were either mutilated, missing, or damaged. I turned right back around and told them that this was unacceptable as to how the car was given back to me. An employee named Andrew Keach came up to me and introduced himself as the assistant manager. He agreed that this was unacceptable and told me he would take care of it. Once again, a week passes—two weeks pass—and I get the call that the car is once again ready for pickup. I went to check out the car, and what I found was that the damage to the door panel looked corrected, but the damage to the b-pillar as well as the center console were not repaired well. It looked like someone had glued the cut on the center console and painted it to match the trim color; it severely stood out! The B-pillar also had the same repair; where the cut was, it was just a lump of glue, and what looked like shavings from the trim fabric? Not to mention all the other previously mentioned damaged and missing parts (minus the door panel) were still missing or broken! I told Andrew that I was NOT satisfied with the repair, and he told me that he was not happy with the way the car was handled either and would order the broken/missing parts, the b-pillar, and get the center console repair done better if not replaced. I took the car home, believing him. After three weeks and no call back, I called and asked to speak with Andrew to see if the parts were on their way, and when I asked if I could make an appointment, I received no call back. I called 3-4 times in the month after I got my car back, leaving several messages for Andrew on his machine and the receptionist leaving notes at his desk, and I never got that promised call back. It is now December, 10 days away from the anniversary of when I first dropped off my car at Levittown Ford Service for this nightmare. I gave Levittown Ford and Andrew the benefit of the doubt about that fabled call back about my parts and making an appointment to make things right, and now with the year almost over, I have not received anything. To this day, my car is still broken/missing parts that their service department either lost or broke and promised to repair/correct. I am reminded every day of this when I get in the car to drive it. Take my advice and take your car elsewhere, and avoid ending up with the same head aches I now have. More

I took my '08 Ford Edge to their 'Quick Lane' for two recalls, one to the airbag and another,, the fuel tank. The recalls were repaired according to the paperwork. Where I have an issue is that I mention recalls, one to the airbag and another,, the fuel tank. The recalls were repaired according to the paperwork. Where I have an issue is that I mentioned a slight hesitation on acceleration before the work was done on the recalls and was told the plugs may need changing.. I was quoted a price of $775.but opted not to as I found the price to be extreme. I was then told , after their complimentary multi-point check that my battery cable was corroded and should be changed or I risk not being able to start the car,, also at a cost of $775! I opted not to do either repair due to the cost and NOW my Ford Edge is outright BUCKING CONSTANTLY! I do not blame my service adviser, Lauren Potter, as she was pleasant and very helpful BUT I will be contacting them regarding this issue that I DIDN'T have when I first brought my vehicle in! I wish I would've checked these reviews first. UPDATE: I sent them my contact info, as per their request, and have yet to hear from anyone. I'm not sure I would trust them with repairs after reading some of these reviews. I always assumed dealerships offered the best service even if at a higher cost. More