Lexus Of Silver Spring

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus Of Silver Spring:
This is my first experience with buying a Lexus and I found it to be the most pleasant experience I've ever had with an automobile dealer in my 40+ years of car buying. The salesman was very straightforward with his answers, showed me exactly what I wanted, and knew his product through and through. Inside the dealership, every other employee was friendly, courteous and helpful for the entire duration of the purchase.

I would highly recommend this dealership and this salesperson if you are looking for a new or used Lexus. You won't regret it one bit!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus Of Silver Spring:
Experienced both sales and service at this dealership, both of which are botched by poor management. Totally undeserving of the Elite of Lexus Award.

As for sales, I had ordered a car from them right at the end of the model year at a point where they would be unable to re-order the same car (a pretty rare color combo) without waiting until the next year (would gave cost me $3,000 more). Well, you guessed it, they ordered the wrong color. Contacted another dealer, Lexus of Annapolis, who had the car in stock so I bought it from them. Talk about an inexcusable mistake...

As for service, I originally brought the car there because their service was significantly cheaper than other dealers. Within 20,000 miles they damaged the car twice, once by washing it improperly and the second time by backing it into something and then trying to hide it. The first time I got a detailing credit which was fine, the second time I was treated like a theif by the service manager there as he attempted to refuse to allow me to have the car repaired at my own shop (if they can't wash it or park it without messing it up, why would I let them paint it) and ultimately refused to compensate me until after I had come out of pocket for the repair I decided that they weren't worth my $100 an hour anymore. I use Lexus of Rockville for service now and am very pleased.

Service advisors at SilverSpring were friendly and trustworthy, but they can't help the poor management.

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