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Performance Lexus RiverCenter

Covington, KY

4.8
255 Reviews

633 W. 3rd Street

Covington, KY

41011

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Showing 255 reviews

March 27, 2024

Excellent service very friendly and extremely professional staff/service agents. Everything was conveyed to me was transparent. Hannah was/is superb. Five stars are well deserved. More

by sirwolf45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah, Matt Begelt
Mar 27, 2024 -

Performance Lexus RiverCenter responded

We're delighted to know you had an excellent experience with our team at Performance Lexus RiverCenter, especially Hannah! We appreciate your kind words and the five-star rating. Transparency is key for us - thank you for acknowledging that!

March 25, 2024

Lexus Rivercenter is Top Notch in every category! Phil Booth is as professional and openly honest in Sales! The Service Department is The Best and Justin Lyman is the go to guy as the Service Manage More

by dejohnson559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Booth, Justin Lyman, Mike Massey, Kris Cones
Mar 25, 2024 -

Performance Lexus RiverCenter responded

We're over the moon to know that you've had such a positive experience with Phil, Justin and Mike at Performance Lexus RiverCenter. Your loyalty for 22 years means so much to us! Here's to many more miles on your Lexus!

March 25, 2024

Excellent Service! Always willing to work and listen to the customer ! Love the pick up service along with the loaner car! This helps so much! More

by akrivi.watson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lyman
Mar 25, 2024 -

Performance Lexus RiverCenter responded

We're delighted to know that you appreciate our pick-up service and loaner car options at Performance Lexus RiverCenter. It's always a pleasure to listen and work with our customers! Thanks for the review!

March 21, 2024

Hands down the best service and communication, Hannah has directed me and my new RX for the best service around. More

by billburkholder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Mar 22, 2024 -

Performance Lexus RiverCenter responded

We're delighted to know that Hannah and our team at Performance Lexus RiverCenter provided you with top-notch service! Enjoy your new RX, and thanks for the review.

March 04, 2024

Had a very smooth purchase experience at RiverCenter Lexus, mainly due to Serigne Lam. Low pressure, high value interactions with everyone I met along the way from greeting at the door to financing and More

by M. Higgins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serigne Lam
Mar 04, 2024 -

Performance Lexus RiverCenter responded

We're delighted to know that Serigne and the rest of our team at Performance Lexus RiverCenter provided you with a smooth, low-pressure purchase experience. Thanks for recommending us!

March 03, 2024

I purchased a 350ES Lexus and it was the most seamless, easiest new car purchase in my 50-year car buying history! This was thanks to Chris Baxter, sales associate, who got me the exact car that I wanted a More

by Cat
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Baxter and Steven Broughton
Mar 04, 2024 -

Performance Lexus RiverCenter responded

We're delighted to know that your car buying experience with us at Performance Lexus RiverCenter was seamless and easy, thanks largely to Chris and Steven. We appreciate the feedback! Enjoy your new Lexus ES 350!

February 28, 2024

We want to thank our sales consultant Mitch who assisted us during our purchase. He was great to work with was very patient with us picking out the car that worked for us. He was very knowledgeable of the L More

by GjW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch, Lori, Mgr.
Feb 29, 2024 -

Performance Lexus RiverCenter responded

We're so glad to know that Mitch and Lori provided you with a great car-buying experience at Performance Lexus RiverCenter. We appreciate your kind words about our team's patience, knowledge, and dedication to customer service. Enjoy your new Lexus RX!

January 31, 2024

I recently found a Range Rover Sport on FB Marketplace and hoped to purchase it from the owner. She decided to trade it in to Lexus Rivercenter, to my disappointment. However, that was really my LUCKY DAY More

by donna.mcmullin1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan (Service), Nikki (Sales), Serigne Lam
Feb 01, 2024 -

Performance Lexus RiverCenter responded

We're delighted to know that our team at Performance Lexus RiverCenter was able to turn your disappointment into a positive experience! It's great that Serigne, Nikki and Jordan were all instrumental in making this process smooth for you. We strive not just to sell vehicles but also ensure customer satisfaction. Thanks for the 5-star review and enjoy your Range Rover Sport!

January 20, 2024

Our experience at the dealership was very positive. Our salesman Sean Wolber was very professional, personable and was straightforward when negotiating with us for the purchase of the car. There was More

by jerheringer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Bernstein
Jan 22, 2024 -

Performance Lexus RiverCenter responded

We're glad to know your experience at Performance Lexus RiverCenter was positive and pressure-free. It's great that Sean provided you with professional, personable service during the negotiation process. Enjoy your new car!

January 09, 2024

Buying the beautiful car from Phil was easy. Brand new car came with a ding that was promised to be fixed. Dealing with the collision center was a nightmare. Two trips, hung up on twice. Final More

by Robin C
Recommend Dealer
No
Employees Worked With
Phil Booth
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