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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.7
628 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 628 reviews

April 23, 2024

Lexus of Albuquerque is by far one of the best dealerships in New Mexico. A pleasure to go to. More

by Lee Haines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph *****
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April 21, 2024

It’s hard to accurately evaluate this dealership due to the fact that they are under construction. Prior to the construction I would have rated them five stars. The last two times I scheduled service I arr More

by Clm42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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April 21, 2024

Outstanding customer service. .special thanks to John Chavez for his people person attitude and professionalism More

by artlynn1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chavez
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Apr 23, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that John provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 19, 2024

Jaime B. was most friendly, extremely helpful, and provided great service. Always kept me informed with a status on progress of my vehicle even on his day off More

by Eduran
Recommend Dealer
Yes
Employees Worked With
Jiame, borunda
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Apr 23, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jaime provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 19, 2024

Excellent customer service. Very helpful and I appreciate all their customer service. Thank you so much! More

by werleyjul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob , Kassandra Muldez
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Apr 20, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 19, 2024

The customer service provided by Daniel was phenomenal. The whole team not only made sure my car was taken care , but that I was taken care of while it was in the shop. Dealership service gets a bad rap, b More

by Rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail, Daniel Perez
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Apr 20, 2024 -

Lexus of Albuquerque responded

That's fantastic to hear about your phenomenal experience with Daniel and our team! We're thrilled that we took excellent care of your car and provided top-notch customer service. It's great to know that you're so satisfied that you won't consider taking your car anywhere else. Daniel and Abigail will be delighted to hear your kind words, and they'll continue to take care of you in the future.

Helpful
April 18, 2024

This was my first visit but it won't be my last. The service advisor and other staff were very friendly and professional. I didn't feel pressured and I feel I paid a fair price for the work done. More

by rarussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dalen
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Apr 20, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 18, 2024

Excellent customer service, especially Mr. Estrada and Mr. Torres. They were most helpful to day More

by ronwakefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada, Mike Torres
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Apr 19, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear about your positive experience and the excellent assistance provided by Mr. Estrada and Mr. Torres. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

Helpful
April 13, 2024

Timeliness thoroughness courtesy next next next next next next next next next next next next More

by Wynnphillips2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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Apr 16, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a timely and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 13, 2024

Everything was great and it was a great experience. I love my car. Thank you More

by bdpayne102
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Brutyn
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Apr 16, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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