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Lexus of Freeport
Freeport, NY
819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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819 Reviews of Lexus of Freeport
January 02, 2023
I had a wonderful experience purchasing a new vehicle at Lexus of Freeport. The process was stress free and pleasant even though I went in wanting one thing and left with another. I was looking for a pre ow Lexus of Freeport. The process was stress free and pleasant even though I went in wanting one thing and left with another. I was looking for a pre owned suv with low mileage at an affordable monthly payment. Felicia my sales rep listened to all my needs and I was placed in the perfect car. A brand new car!! She was very knowledgeable and thorough about the vehicles there. She was also very kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service. More
by Amandanaomi
Employees Worked With
Felicia O'Brien
January 01, 2023
Darlene was very accommodating. I had no appointment and needed pick up after service hours. She found a way to say yea and kept me informed. I had no appointment and needed pick up after service hours. She found a way to say yea and kept me informed. More
by Jbrodsky
Employees Worked With
Darlene in service
December 31, 2022
Positive experience purchasing vehicle from across the country which began as an internet sale. Everything went smooth. I had lots of communication with my salesman which made me feel comfortable. They e country which began as an internet sale. Everything went smooth. I had lots of communication with my salesman which made me feel comfortable. They even helped me arrange to have vehicle transported. More
by Count GT
Employees Worked With
Randy (Internet sales) , Freddy Batista
December 30, 2022
Avoid Service Rep Shane Camacho. He doesnt know professionalism and is condescending to clients. I dropped my car for oil change and asked to check for vibration while driving, and L He doesnt know professionalism and is condescending to clients. I dropped my car for oil change and asked to check for vibration while driving, and Lexus of Freeport kept my car for 12 days. I personally called to ask for an update and the receptionist sound panicky. She transferred me to Shane who then said he is sorry he forgot to call me. That they examined my car and didnt find anything wrong. I said it was vibration at highway speed, he said yea we dont test drive at those speeds. It was in my service report customer report concerns at highway speeds. Not sure where the confusion happened but I know where the incompetence is. Dealership overall is great to work with, been going for 7 years before relocation from RVC. Manager Mark could use some professionalism training as he didnt acknowledge my complaints until service lead tech Mike actually drove my car and was able to reproduce the vibrations validating my concerns. Mike is the guy to work with at Freeport! More
by KHarrilal
Employees Worked With
Shane Camacho
December 28, 2022
This Dealership is clean, organized and high functioning. I had a 10:00AM. appointment and upon arrival I was immediately greeted and given instructions to wait for a service representative who happens to be I had a 10:00AM. appointment and upon arrival I was immediately greeted and given instructions to wait for a service representative who happens to be the Director. He was courteous and advised me on the service details. I waited 2 hours as I was told and my car was cleaned in addition to the services I agreed to. More
by pperry8887
Employees Worked With
Pete
