Lexus of Glendale

Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Glendale:
This is one of the worse dealerships that I've had the displeasure of dealing with. I went to them for an estimate for my IS250 back bumper damage and they gave me a quote that was so much more than the Keyes Lexus in Van Nuys. Even though I live in Glendale, I chose to drive that extra 12.5 miles to get the service that Lexus customers deserve.

In the past, their employees have also been very rude to me thinking that I look younger than I really am due to my Asian genes.One particular incident that still fumes me was when they lied to me about inspecting my car based on the oil maintenance checklist. I had told them that my rear tire deflates every week and they ensured me that checking tires was on the list of things they would do during oil maintenance service. LIES because they told me that there was nothing wrong with the tire. I didn't believe them and insisted that they "double check" each tire with me standing there watching the crew work. And sure enough, the mechanic found a giant nail lodged in between the crevice of my baby's tire. Even after all that, they charged me $24 to patch up the tire. I AM NEVER COMING BACK HERE AGAIN. STAY AWAY FROM THESE UNIBROW FREAKS. And sister below who found a condom, I hope your legal proceedings succeed.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lexus of Glendale:
The past negative reviews are surprising. I have been using this dealer since 1999 and am completely satisfied. Anything not to the Lexus level of sevice was quickly corrected and I always had a loaner for my use.

BTW they moved and to a beatiful new showroom.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lexus of Glendale:
I have read the other reviews (all negative) and I am very surprised. I have been dealing with Lexus of Glendale since 1992 and can honestly say they are an exceptional dealer in every way. I certainly would not remain a customer if my experiences were negative so it might be interesting to hear the other side of the story as it does not fit the profile of Lexus of Glendale to have unhappy customers. My son has been a customer since 99 and is thoroughly satisfied with his sales and service experiences. I also have friends who have their cars service there even though it is not the closest dealer to them.
Of course you cannot please everyone but the fact they have about 175 loan cars says that a lot of people like the service there. I have talked to other Lexus owners who deal with other dealers and they, frequently, cannot get a loan car. If they run out of loan cars, they provide rental cars free to the customer, what more can you ask?

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Glendale:
I took my vehicle in for a service and some other issues to be looked at (took 3 days). When everything was fixed and I took my vehicle home, I noticed the back of the front seats had been ripped/torn and the plastic trim had also be damaged. Upon further investigation, I found a condom in the back. The dealer had taken 3 days to fix my vehicle, and someone had obviously decided to use if after hours.

I have since contacted Lexus Corporate and started legal proceedings against this dealership.

STAY AWAY FROM THESE COWBOYS!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Glendale:
I took my vehicle in for a service and some other issues to be looked at (took 3 days). When everything was fixed and I took my vehicle home, I noticed the back of the front seats had been ripped/torn and the plastic trim had also be damaged. Upon further investigation, I found a condom in the back. The dealer had taken 3 days to fix my vehicle, and someone had obviously decided to use if after hours.

I have since contacted Lexus Corporate and started legal proceedings against this dealership.

STAY AWAY FROM THESE COWBOYS!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Glendale:
Glendale of Lexus scratched my car and refused to acknowledge fault or fix it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Glendale:
Did not have loaner vehicle as promised, had to wait 45 minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my car was. After 30 minutes a very helpful cashier Celina, discoved car was not completed and arranged for a new loaner. Loaner (not Celina's fault) had been smoked in. Rick called next day car was completed made arrangements and smelled badly for delivery in a 2 hour window that afternoon. Car not delivered on time. No invoice was provided when car delivered, 30 to 45 minutes after the delivery window Enzio, service manager did attempt to rectify situation with a 20% discount from bill and did provide an invoice by Fax and Mail. This is the second bad experience with this dealer. The 1st was my attemt to purchase my car at the lease expiration. Significat fees at Gelndale Lexus went back to Santa Monica where car was bought and had a great experience, no fees. If using Glendale Lexus, only use Arbie as a service consultant as all my experinces with him were great.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus of Glendale:
Thought we completed all arrangements through FleetRates.com, who we communicated our desire to trade 04 GX470 for new 06. Price for new vehicle set and kelly blue book established for trade. FleetRates said Lexus of Glendale said they could do the deal. My wife and I drove almost two hours. Upon arrival, the salesman valued our trade almost 10K under the kbb avg car tradein value. Obvious low ball attempt. I should have paid more attention to the warning flags. Almost all of their showroom inventory had huge dealer markups over MSRP. 10K over MSRP for an IS350. On a new 450h- they had 5K just as dealer markup-no other explanation. Total price of that car was over 72K. I have owned over 13 Lexus autos, all the time I was treated with respect, dignity, and without the usual car salesman "hussle". Not so here- I could have been at any "less than average" dealership in the nation.
Needless to say , my wife and I just walked out in disbelief, noting that the dealership had a 2004 model on their lot- their asking price? 45, 380!!

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